Hi, this is the response I received from them (3 days ago):
Dear JohnDoe,
We write in response to correspondence received in our office dated 14th June 2025.
We have made a record of the contents of your correspondence and noted this on your file accordingly.
Prior to the issue of the parking charge, our Client applied to the DVLA for the details of the Registered Keeper of the Vehicle. Your name and address (xxxxxx) were provided. Our Client therefore correctly issued correspondence to you at that address. Having not received payment, address verification was carried out prior to the Letter of Claim being sent. Your new address was located and as such the Letter of Claim was issued to you at the traced address (yyyyyy).
Our client took reasonable steps to identify you and your correct address; but it is ultimately your responsibility as the vehicles registered keeper, to update the DVLA of any changes to your registered address through the use of your vehicles V5.
Further to the above the notices referenced asked you to either make payment or, if you were not driving, nominate a driver by providing their name and full address. You did neither and as such you are now pursued on the basis that you were driving. On the balance of probabilities, if you were not the driver, you would have nominated
The parking charge was not affixed to the vehicle because our client utilises Automatic Number Plate Recognition (“ANPR”) technology on the land where the parking charge was issued in order to manage the parking. This means that cameras capable of accurately recognising the vehicle registration number of a vehicle are constantly monitoring the entrance and exit to the land. A photograph is taken of each vehicle as it enters and exits the land. Any vehicle found to have breached the terms of parking will be issued with a parking charge via the post.
When parking on private land, the contractual terms of the site are set out on the signs. You are entering a contract and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract. The breach in contract would make you liable for a parking charge.
The signage on site, is erected in line with our Clients regulators (BPA) in order to allow a reasonable driver to be notified of the terms and conditions operating on the site prior to them parking their vehicle. As such the signage on site, is sufficient given the size and capacity of the car park.
The terms and conditions on the signs stated that a maximum stay term was operating on the land and remaining in excess of the same, would result in a parking charge being issued. The vehicle was recorded on the land in excess of the maximum time permitted and as such the parking charge was issued correctly.
You should always be vigilant when entering any land that you are not familiar with or that you know is privately owned and there are parking terms in place. As the driver of the vehicle it is your responsibility at all material times to ensure you understand the terms and conditions operating on the land prior to exiting your vehicle. Furthermore, it is your responsibility to ensure that you have read and understood the terms operating prior to parking your vehicle.
The Notice to Keeper was issued to you on 3rd January 2025. You were afforded the opportunity to; appeal the parking charge, transfer liability to the driver (if it was not you) or make payment. Neither a successful appeal, nor an adequate nomination were received, yet payment remains outstanding.
The Reminder Notice was issued to you on 3rd February 2025. This notice reiterated that payment was outstanding and confirmed that legal action may be taken and additional costs incurred if the parking charge was not paid.
If there are any documents that you have requested, but that are not enclosed with this letter, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.
DCB Legal have been instructed as all previous attempts to resolve the matter have been unsuccessful.
However, In light of the above, I can confirm that our client would be agreeable to settle this matter in the parameters outlined below.
*WITHOUT PREJUDICE*
In relation to the above matter.
I can confirm our Client would be agreeable to £85.00 in full and final settlement of this Claim. The current outstanding balance is £170.00.
Should you be agreeable to this offer, please confirm the same within 30 days. Payment can be made via our website
www.dcblegal.co.uk, by calling our office on 0203 838 7038 or via bank transfer:
Account Name: DCB Legal Ltd Client Account
Sort Code: xxxxxx
Account no: yyyyyy
When making payment please ensure you include the following reference number, 7xxxxxxxxxxxTPS, to enable us to allocate it to the correct case.
If you are not agreeable, we may continue to follow the Court process as normal.
We would ask that you kindly furnish us with your most up to date telephone number and email address, this can be emailed to us at info@dcblegal.co.uk.
Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at
https://dcblegal.co.uk/response/pay-online/.
Kind Regards,
Jane Doe,
Administration Associate
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