Dear All,
I hope you can help with the below.
The driver was visiting family in Walsall and had booked a room for his daughters in the Premier Inn, that is located by the Waterfront.
The driver was just dropping the daughters off and the length of period of time was because another member of the family had the room booked under their name so they had to be present in order to let the daughters into the room. This is the cause of the delay for nearly an hour.
As a result, the driver subsequently did not think they should buy a ticket given the fact that they will not be staying at the hotel.
I have attached a copy of the NtK received:
Page 1:

Page 2:

What can be done here please?
I saw another post regarding a similar situation in Liverpool, should I use the letter the OP sent in for their review?
Any help will be greatly appreciated.
Best wishes,
JayUdd