Good afternoon Intercity125
Have you had time to draft a response yet!.
Also received a response from Redbridge council as follows:
Date: 10 February 2026
Dear Mr Oomerjee
Thank you for your complaint received on 23 December 2025.
The matters you raise have been considered and the response is set out below:
The London Borough of Redbridge is the freehold owner of the land comprising Fullwell Cross Leisure Centre.
However, the leisure centre and its associated car park are demised under a long lease to Vision - Redbridge Culture & Leisure, a charitable company. Under that lease, Vision has exclusive possession and control of the premises, including responsibility for the operation and management of the car park.
The car park is operated as an ancillary facility to the leisure centre and is not managed or enforced by the Council under its statutory traffic management or civil parking enforcement powers. No Traffic Regulation Order applies to the site, and the Council does not exercise day‑to‑day control over parking at this location.
For clarity Vision - Redbridge Culture & Leisure operate as a wholly independent entity with its own Board of Management. In the circumstances, Vision is free to make its own arrangements in respect of the management of its car parks. The car park is not operated by the Council as a traffic authority parking place.
On the basis of the lease arrangements in place, Fullwell Cross Leisure Centre car park is not excluded land for the purposes of Schedule 4, and it is therefore open to the occupier to operate parking management arrangements under private law, including reliance on Schedule 4 where the statutory conditions are met.
Vision has appointed Euro Car Parks Ltd to provide parking management services at the site, insofar as the Council can ascertain they are legally entitled to do so.
The Council is satisfied that the operator is not asserting keeper liability on land which is statutorily excluded from Schedule 4.
There is no evidence before the Council that DVLA data is being obtained or processed in an improper or misleading legal basis at this location.
Your request for the correspondence to be shared with Legal Services and the Monitoring Officer has been noted, and this response fulfils that request.
In summary:
The car park at Fullwell Cross Leisure Centre is not operated by the Council as a traffic authority parking place.
The land is not excluded from Schedule 4 of the Protection of Freedoms Act 2012.
Private parking enforcement arrangements at the site are capable of being lawful, subject to compliance with the applicable statutory and regulatory requirements.
I trust this clarifies the Council's position.
I regret that you felt it necessary to complain and am grateful you took the time to bring these concerns to our attention. I hope our response has now answered and resolved the concerns you raised.
I trust that we have dealt with your complaint satisfactorily. If, however you are not satisfied with our explanation, in some circumstances we may consider a request that your complaint is considered as a Stage 2 Review. You will need to:
provide detailed information as to why you are unhappy with our Stage 1 response
provide detailed information and evidence as to why you feel your complaint has not been answered in our Stage 1 response
provide detailed information as to the outcome you are seeking from raising a Stage 2 review
A request for a Review should be made within 20 working days. In some circumstances, we may not escalate your complaint, however, we will write to you giving our reasons for this.
A senior manager will be appointed to review your complaint, and we will write to tell you the outcome of the Stage 2 Review within 20 working days.
If you would like your complaint reviewed, please respond to this email
Yours sincerely
[REDACTED]
Business Improvement Manager
London Borough of Redbridge
www.redbridge.gov.uk@RedbridgeLive
www.facebook.com/Redbridge
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