Free Traffic Legal Advice

Hi everyone,

Sorry if this is the wrong section.

I have a ULEZ-compliant car and recently assigned a custom registration plate to it. This registration number was previously on a non-ULEZ-compliant vehicle.

When I use the TFL "Check Your Vehicle" tool, it still shows the old non-compliant vehicle under my new registration. However, on the gov.uk website, the correct details of my ULEZ-compliant car show up.

I have Autopay set up for my original registration, but I’m hesitant to add the new plate to Autopay, as I might incur the £12 daily ULEZ charge unnecessarily due to this issue.

Am I right in thinking that if TfL’s systems are automated, I’ll likely receive a PCN in the post? If that happens, could I appeal the PCN on the grounds that my car is actually ULEZ compliant? My plan would be to:

Provide a copy of my V5 logbook (once available).
Point out that TFL’s ANPR system has likely misidentified my car due to the custom plate.
Would TFL cancel the PCN in this case?

I’ll try giving TFL a call on Monday to discuss, but since I only updated the plates yesterday, I don’t have the updated V5 logbook yet. Any advice on how to handle this situation or what to expect would be greatly appreciated.

Thanks in advance!

So the gym isn't actually on site. It's across the street. I haven't got any clear pictures from the signage itself but I googled the retail car park and found this sign.