Free Traffic Legal Advice

Sorry, you haven't given us enough info. Please read this and update your thread accordingly
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/

Main things missing - PCN and a GSV link
Do not redact anything on the PCN unless it has name and address which you must redact.

Looks like the location is here: -


The sign nearest your friend's car is for the motorcycles bay: -


The bay she parked in is Residents only: -


The bays are correctly marked with a double-dashed divider, but parking in either would have got her a PCN.

Okay thanks for finding the GSV. So the signage for the motorcycle bay is effectively split in two - which looks like the top one is for motorcycles, whilst the bottom one is for vehicles? Makes no sense

She parked after the prohibited hours so why would she get a ticket for parking on this bay? Unless I’m mis-reading the sign but I can see why people get confused

The motorcycle bay sign has two signs one on top of the other which means both apply to the bay. The first one tells you it is for motorcycles only 7am to 7pm, then the second one below it, tells you payment is requireed to park a motorcycle there from 8.30am to 6.30pm. Both signs apply Monday-Saturday only. So yes, if she had parked in this pay at the time on the PCN, she would not have received one.

However, she parked in the 'resident permit holders only' bay. There are no times on that, so it applies 24x7.

What she clearly missed is the bay divider by the sign for the motorcycle bay: -


The best way to sign such bays is to mount the signs for each bay on a single pole side-by-side, with a direction arrow to indicate applicability, so she could submit reps on the basis of misleading signage.