Free Traffic Legal Advice

Sorry, but we do insist on a minimum of documentation to support a thread, one being the PCN. So please post up all sides of the PCN. Do not redact anything other than name and address.

Also please have a read here and update your thread if necessary:-
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/

What is the PbP app your mother used ?

Your GSV link only shows one car park, so where is the other one ?

Hopefully this works this time. For some reason if I share using add image it doesn't work so I can only copy the links straight into here. The app was MiPermit

https://imgpile.com/p/RbatreQ#QbGmm4P


Rear,

https://imgpile.com/p/RbatreQ#TdxGc1W

Other car park

Please tell us where the other car park is in relation to the Ipswich Street one. The PbP apps use GSB_V to position the car in relation to car parks. We have seen them cause confusion where there are two numbers for a car park site  for some reason.

OK. I have to say that that is a substantial distance apart, for a wrong selection. I don't know how the MiPermit app works, but reviews on Trustpilot are 90% unfavourable ! Here in Cheshire East council car parks, Ringo is the app.

All I can say is that you need to investigate how the app placed the phone at one car park when it was physically at another one. These apps use GSV to position the phone, then normally tell you the car park name and then one selects a car to park, as one can have more than one on the app.

I suggest you submit reps on the basis that the app placed the car at the wrong car park, but despite this, the correct payment was made so the council did not lose any money, and clearly there was no intention to avoid payment.

Or thinking about it what may be a better idea is if my mum's phone does it again in showing the wrong car park, is to hold her phone up against the board showing the code in the car park and taking a picture with my phone.

Thanks for your reply. No I wasn't in the vehicle at the time.

In the app there is an option to select the nearest car park and that then shows the code of the nearest car park. My Mum used the app from her car and didn't look at the board.

Yes you have to register with the app and register your car and number plate.

My mum registered for the app this week to use this specific car park. She uses this car park for work as her workplace don't have their own car park and only downloaded the app and registered this week as she has just started her job. She said she's never used this app before this week.

My mum is the registered keeper and her details are up to date.

IMO, given that the information board and instructions seem clear then any defence would go to mitigation. This would be bolstered if you could demonstrate that the app does not give this car park despite being parked in it then this would help because it suggests a systemic failure.