Dartford Crossing charge on: November 12, 2025, 01:08:16 pm #1 Hi thereI've just received 2 Dartford Crossing charges, one for the outbound journey and the other for the return journey.I set up an account to pay for the charges several years ago and was under the impression that it would be paid automatically. I received the PCN today but couldn't log into my Dartford crossing account. I tried to reset my password and it didn't recognise my email. Luckily, I have the account number but can't log in with the account number. I have not used the account for some time, but surely they would not delete it without writing to me first.What can I do about this? Thank youhttps://imgpile.com/p/Xvd6sRn#456J8EKhttps://imgpile.com/p/Xvd6sRn Logged
Re: Dartford Crossing charge Reply #1 on: November 12, 2025, 01:20:09 pm #2 Call them - they are the most forgiving of authorities. But it seems accounts become dormant if not used for 12 months. Credit/debit cards also often expire.https://nationalhighways.co.uk/help-centre/dart-charge-help-page/ Logged
Re: Dartford Crossing charge Reply #2 on: November 12, 2025, 01:43:29 pm #3 Just got off the phone to them and they've cancelled my charges.Thank you so much! And thank you for such a speedy response. Logged
Re: Dartford Crossing charge Reply #3 on: October 03, 2026, 12:37:44 pm #4 posted comment in error - ignore Logged