Free Traffic Legal Advice

I am writing to formally contest the Penalty Charge Notice (PCN) numbered [Insert PCN Number], issued on 22 Feb 2024 at Croydon. I respectfully request a review and subsequent cancellation of this charge based on mitigating circumstances surrounding the incident.

On the mentioned date, I encountered technical difficulties with the physical parking meter, which prevented me from completing the transaction promptly. I had every intention of complying with parking regulations and have purchased a parking ticket at 2010 through Ringo. Compounded by inclement weather, I was compelled to seek shelter to use the RingGo application on my mobile device to secure parking payment, which was successfully processed at 20:10.

Regrettably, during this brief and unforeseen delay, a penalty notice was issued at 20:06, a mere four minutes prior to my payment confirmation. I believe this situation constitutes a reasonable exception, as the delay was minimal and resulted from circumstances beyond my control.

Had I been aware of the parking enforcement officer's presence, I would have sought their understanding and assistance in resolving the payment issue. It is under these exceptional circumstances that I appeal to your sense of fairness and request that the penalty charge be waived.

I have attached evidence of the parking payment made through the RingGo application, which substantiates my claim of intending to comply with parking regulations promptly.

I trust you will find my appeal reasonable and consider the extenuating factors presented. I am hopeful for a favorable resolution and am willing to provide any further information required.

Thank you for your attention to this matter.

Sincerely,

Thank you for writing to us. We have carefully considered what you say but we have decided not to cancel your Penalty Charge Notice (PCN)
 
You were issued a PCN for not having a Pay and Display ticket that was both valid and clearly displayed. Even if you have a Pay and Display ticket, you have to display it so that a Civil Enforcement Officer (CEO) can see all its details.

The Civil Enforcement Officer checks the Ringo system and pay and display machine for users before issuing the Penalty Charge Notice. If no-one is observed at the machine, the Officer proceeds to issue the Penalty Charge Notice. No further grace time is required to be given. While I sympathise with your comments I regret we are unable to cancel a PCN on this basis.


You have these choices:

You can pay the discount charge of £40.00 if your payment reaches us within 14 days of the date of this letter. If you choose to pay the discounted amount of £40.00 then the matter will be closed and you will have lost the right to appeal to the Environment & Traffic Adjudicators.
You can pay £80.00 within 28 days of the date your PCN was issued.
The registered keeper can formally challenge the PCN after the Notice to owner (NTO) is issued. The registered keeper will automatically receive the NTO if the PCN has not been paid within 28 days of being issued. The NTO offers the registered keeper the chance to formally challenge the PCN or pay the full £80.00. If the registered keeper decides to formally challenge the PCN, they should wait until the NTO arrives.
How to pay:

by phone 0345 3000 614 (24hr) touchtone using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
online at www.croydon.gov.uk/transportandstreet and select parking fine payment. Pay using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
in person at any Post Office using cash, cheque or debit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Or by cash only at any outlet displaying the Paypoint Logo. You will need either your PCN or a letter containing your PCN number and barcode. It is very important that you retain your receipt as a record of your payment.