Napier Parking - Forgotten to change to personalised reg on permit - 7 PCNs received

Aa an aside to the above, if there is any way you can arrange for your post to be checked periodically whilst you are away this would still be sensible.

Seems like the management company has been ignoring my emails, I have send them a complaint 21 Oct, maybe I did the maths wrong but I think it is soon day 14 as @b789 mentioned in the email.

What should I do next? Should I report to ombudsman, etc?
Thanks for any help.

Send a final reminder as follows:

Subject: Final Notice – Outstanding Complaint (No Response)

Dear [Name],

I refer to my email of 21 October headed “Clarification and Correction – Cancellation of All PCNs”. You were asked to provide a formal response within 14 days. None has been received. Your 14-day deadline has expired with no formal response.

This silence constitutes a failure to address a formal complaint. Please confirm your redress scheme (TPO or PRS) and membership number, and whether the landlord is a member of the Housing Ombudsman Scheme.

Absent a full written response within 7 days, I will escalate my unresolved complaint to the appropriate Ombudsman/redress scheme and to the ICO. This includes the unlawful interference with tenancy rights (derogation from grant/quiet enjoyment) and the unlawful processing of my personal data by your contractor under Article 6(1)(f) UK GDPR.

Yours faithfully,

[Name]
[Tenancy ref / VRM(s)]

You can go to the Housing Ombudsman only if your landlord is within its jurisdiction (social landlord, housing association, local authority, or a private landlord who’s a member). Many private leasehold blocks with managing agents are outside the Housing Ombudsman. In that common scenario, the right external route is the managing agent’s mandatory redress scheme: either The Property Ombudsman (TPO) or the Property Redress Scheme (PRS)—all managing/letting agents in England must belong to one.

Identify jurisdiction
Ask the agent: “Please confirm your redress scheme membership (TPO or PRS) and membership number. Also confirm whether the landlord is a member of the Housing Ombudsman Scheme”.

Check the landlord: if they’re a council/HA (or a private landlord who’s joined the Housing Ombudsman), then Housing Ombudsman applies. Otherwise: TPO/PRS.

Clock the timeline
Ombudsman/redress bodies expect you to exhaust the agent’s internal complaint process first. If they’ve ignored you for 14 days and their policy sets a timescale, you can cite failure to follow their own policy and move to the redress scheme after their final stage or after 8 weeks without resolution (whichever applies in their policy).

If Housing Ombudsman applies: escalate there. If not: escalate to TPO or PRS (whichever the agent is a member of).

In parallel, run the ICO complaint (data processing without reasonable cause) and a DVLA complaint about Napier’s “reasonable cause”.

If Housing Ombudsman is in scope: Managing agent authorises private parking contractor to invoice tenants for using resident-only gated parking; no tenancy term requires permits or third-party scheme; interference with quiet enjoyment/derogation from grant; failure to handle complaint.

Outcome sought: Cancel all PCNs; cease conditioning resident parking on third-party scheme; confirm data erasure; adopt compliant policy; apology and compensation for distress/time.

If TPO/PRS is in scope: Poor estate management; imposing contractual terms not in tenancy; failure to operate a fair complaints process; unreasonable persistence with a contractor acting outside lawful authority; data-protection failings (via contractor).

Outcome sought: Same as above.