I have regretfully had to add the following message to the council sticky:
June 2025 update on one-on-one support: If you want me to personally look into your PCN you are welcome to email the PCN to me directly at ivanleo@gmail.com but this will incur a charge of £10 plus VAT (please attach all sides of all pages, and put the PCN number in the subject line).
and for the sake of transparency I'm going to explain the reasons for this.
I am constantly swamped with requests for help and while I would absolutely love to personally help everyone, there are not enough hours in the day to do this, and I cannot be up till 1 am every night answering requests for help, this is just not sustainable and not good for my health either.
When I do not have an outstanding backlog of appeals to type up I will start going through forum posts as I used to, but this has not been the case since November 2023 and I doubt it will happen any time soon. Obviously advice given via the forum is (and always will be) free of charge but I don't have time to personally look at many if any posts at present.
I realise using pricing to reduce demands on my time is a drastic measure, but the only alternatives would be to randomly pick and choose who I help (which would seem entirely arbitrary) or just ignore everyone who contacts me directly, and I don't see how either of those alternatives would be any better.