Longtime lurker & previous user of the old site. Not sure if this is the right place but as its not PCN related I guess it's a good place to start.
I parked in Edinburgh (on street parking) on Saturday evening ~16:20 and noted the Ringo code on the nearby meter, jumped on the app and went and created a parking session. Selected 2 hours from the dropdown option list, paid the £8.40 it requested, and it was only once it finished and displayed the session details that it detailed the session end time would be 10:30am on monday, rather than it create a (free)session for 2 hours starting now, saturday afternoon.
Being from Glasgow area where parking is now charged 7 days i was a little surprised at saturday being free in edinburgh. Nowhere in ringo was it openly displayed that this was currently a free period and he period paid for would be for the period starting at the next charging period (in 2 days time).
I feel this is a little underhand on their (Ringo/edinburgh council) part & would like to cancel/refund this unused & unneeded session but this doesn't seem possible. The refund section on Ringo direct you to:
https://www.edinburgh.gov.uk/parking-spaces/paying-parking-using-mobileThe refunds section states:
"RingGo refund
RingGo refunds are only considered where:
Two sessions have been purchased:
Covering the same location and time OR
Incorrect vehicles have been used and a new session for the correct vehicle has been purchased.
We do not issue refunds where:
The session has been purchased in error and is no longer required
The session has been purchased outwith the charging times."
Any thought on how to go about this other than requesting a chargeback on my card, or even just on the legalities/code of practice compliance's of this?
Basically i wanted and selected 2 hours from now, not a 42 hour session from now, seeing as it signed max stay 6 hours too.
I do have screen shots recreating the session available if needed
Thanks in advance for any thoughts/help and advice
