Author Topic: How do we get more people to fight their PCNs?  (Read 1295 times)

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Hippocrates

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How do we get more people to fight their PCNs?
« on: June 13, 2024, 09:36:27 pm »
As you all know, I have been in this "game" for many years. The administrative staff at London Tribunals fondly describe me as one of The Three Musketeers. (The portly one) :D The other two - though younger* - are more prolific than I. No problem.  ;D

Please: how do we get more people to fight their tickets?

*Only slightly as far as one is concerned.  ;) The other guy's reputation - The Wizard - precedes him.  :)
« Last Edit: June 13, 2024, 10:13:17 pm by Hippocrates »
There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

"Hippocrates"

ἔοικα γοῦν τούτου γε σμικρῷ τινι αὐτῷ τούτῳ σοφώτερος εἶναι, ὅτι ἃ μὴ οἶδα οὐδὲ οἴομαι εἰ

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cp8759

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Re: How do we get more people to fight their PCNs?
« Reply #1 on: June 13, 2024, 10:29:47 pm »
@Hippocrates and who is going to conduct all these additional appeals?

A few (very few) people can do it themselves, but in the vast majority of cases if you leave people to their own devices they run a serious risk of messing things up, we've seen that pattern play out repeatedly:

https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/warwickshire-cc-pcn-code-24-not-within-markings-of-bay-lakin-road-warwick/msg3575/#msg3575
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/walking-pushing-my-bike-in-a-restricted-zone/msg20666/#msg20666
https://web.archive.org/web/20230704113549/http://forums.pepipoo.com/index.php?showtopic=149680&mode=linear

I just had someone contact me yesterday and they'd messed things up so much they had a charge certificate they had no grounds to challenge, at least that was resolved quickly.

There is certainly no shortage of appellants and unless you're going to set up a representatives training scheme and recruit some more people to help, I'm not sure having the site flooded with loads of threads nobody has the time to investigate properly and in a timely manner would be that beneficial.

I'm already operating at full capacity (despite the fact that I now charge everyone), I'm not sure Derek has much spare capacity either. If you want to offer your services to more motorists on here or on the facebook group, be my guest!
I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

slapdash

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Re: How do we get more people to fight their PCNs?
« Reply #2 on: June 14, 2024, 10:34:45 am »
The fact that so many foul things up is a damning indictment of a hugely loaded system.

It really ought to the case that things should be simple enough for an average individual to be able to go through the process without hindering themselves by procedural missteps.
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Hippocrates

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Re: How do we get more people to fight their PCNs?
« Reply #3 on: June 14, 2024, 11:31:29 am »
The impulses behind my question were as follows:

1. To encourage more motorists to fight their tickets - the general public. I did not wish to imply any direct involvement of this site or any individuals either.

2. To cut through the general apathy of most recipients - for whatever reason - who simply pay up at the first stage.

I have some ideas which would utilise media etc.

On a personal note, of course I am available to do more appeals if requested. I also know my limitations and strengths.  ;) And, I am improving.  8)
« Last Edit: June 14, 2024, 12:35:21 pm by Hippocrates »
There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

"Hippocrates"

ἔοικα γοῦν τούτου γε σμικρῷ τινι αὐτῷ τούτῳ σοφώτερος εἶναι, ὅτι ἃ μὴ οἶδα οὐδὲ οἴομαι εἰ

Hippocrates

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Re: How do we get more people to fight their PCNs?
« Reply #4 on: June 14, 2024, 12:07:22 pm »
The fact that so many foul things up is a damning indictment of a hugely loaded system.

It really ought to the case that things should be simple enough for an average individual to be able to go through the process without hindering themselves by procedural missteps.
I have a saying: "To win an appeal is like climbing Mt. Everest. To achieve costs is like climbing Mt Everest without oxygen equipment."

Even when I think I have a watertight case, one never knows what will happen. I did a bus lane case in March and had to tell the adjudicator the law dictates that the appeal must be allowed. The hearing was far too long.
There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

"Hippocrates"

ἔοικα γοῦν τούτου γε σμικρῷ τινι αὐτῷ τούτῳ σοφώτερος εἶναι, ὅτι ἃ μὴ οἶδα οὐδὲ οἴομαι εἰ

mrmustard

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Re: How do we get more people to fight their PCNs?
« Reply #5 on: June 15, 2024, 01:32:46 pm »
I think that the problems include:

1   complex legislation, it took me a year or two to get up to speed. During that time you could lose many PCNs and feel like giving up (as it happens I won my first 38 tribunal cases and nowadays I lose more if I get the 'wrong' adjudicator)

2   a shortage of people who have the time, ability & inclination to assist strangers with their problems. I am struggling to keep up now it is summer with my 50-100 PCN workload as I am trying to be away cycling every other week.

3   the economics of trying to run a business to do this

4   Apathy (as already stated) and here is an example of someone who wants to beat their second moving traffic PCN at the same location but doesn't really want to put in any effort.

Hi Derek,

Sorry for the delayed response.

I have just confirmed and I believe that the second contravention happened before the first letter was received so there was no notice, if that makes sense.

His mother is a resident of the area, hence why the driver was there on multiple occasions. I believe there are resident cards available for this but they do not own one.

Please let me know what you think, happy to appeal it if you think it is the better option.


The signs are there to tell you where and how to drive not PCNs.

That said that multiple PCNs argument sometimes works but won't for me as I give councils hell so kindness in return is not likely.

I do not wish to volunteer to make representations for this PCN but nothing stops Redacted from doing so (they must be in his name).

Best regards

Derek


This exchange was during the week. The PCN is now paid.

I think a possible solution is software which helps people follow due process, suggests possible challenge wordings and ensures they don't miss a deadline and could have online experts who contribute as on FTLA, possibly for a small fee. Who has the skillset to write it, what would it cost and can it be commercialised on a pay per pcn basis?
I help you pro bono (for free). I only ask that a donation is made to the North London Hospice if you can afford it and if you win. I have an 85% success rate across 2,000 PCNs but some PCNs can't be beaten and I will tell you if your case looks hopeless.

Hippocrates

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Re: How do we get more people to fight their PCNs?
« Reply #6 on: June 15, 2024, 01:56:07 pm »
I think a possible solution is software which helps people follow due process, suggests possible challenge wordings and ensures they don't miss a deadline and could have online experts who contribute as on FTLA, possibly for a small fee. Who has the skillset to write it, what would it cost and can it be commercialised on a pay per pcn basis?

I'll ask my son. He currently writes software for passport control in USA etc. You met him once at The Angel in our early days.  :)
There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

"Hippocrates"

ἔοικα γοῦν τούτου γε σμικρῷ τινι αὐτῷ τούτῳ σοφώτερος εἶναι, ὅτι ἃ μὴ οἶδα οὐδὲ οἴομαι εἰ

Southpaw82

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Re: How do we get more people to fight their PCNs?
« Reply #7 on: June 15, 2024, 02:07:23 pm »
Depending on how much it would cost to deploy such a programme, does it need to be commercially viable? Much as support for FTLA would be appreciated, it is currently financed by me (others do much of the running of the site though).

cp8759

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Re: How do we get more people to fight their PCNs?
« Reply #8 on: June 15, 2024, 03:21:14 pm »
If we could have some sort of case management tool to ensure people don't miss deadlines or otherwise mess up the process, that would be helpful, though I don't think any of the current large language models can provide any meaningful drafting, the few examples I've seen have been a complete car crash (in one recent case where a client send me a draft written for him by Chat GPT, I explained why it was all wrong and his response was "that's the last time I'm using AI to draft an appeal").

I don't think something like this could ever be commercially viable in the sense of making a commercial return, the sums in issue are just too small (and if you went to market with an RFP, I very much doubt you'd get any quotes under 100k).

But then if someone has the time and skill to write it in the first place, the ongoing run costs should be fairly minimal and I'm happy to chip in to any hosting costs, to the extent that advertising revenue can't cover it.

The other issue is maintaining he system, we don't want to have something like the old NIP wizard on pepipoo which wasn't updated for 10+ years.
I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

cp8759

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Re: How do we get more people to fight their PCNs?
« Reply #9 on: June 15, 2024, 03:26:34 pm »
1  complex legislation, it took me a year or two to get up to speed. During that time you could lose many PCNs and feel like giving up (as it happens I won my first 38 tribunal cases and nowadays I lose more if I get the 'wrong' adjudicator)
That's where I think a pupilage system could help: rather than letting people go off on their own, we would need novice representatives to act under the supervision of an established representative. It would be much easier for someone to learn how to go about things if they're simply told how things work / what legal arguments to use / what strategy is known to be effective, rather than having to work everything out for themselves from scratch.

If someone can find me a willing and capable pupil, I'd be more than happy to train someone up.
I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

sparxy

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Re: How do we get more people to fight their PCNs?
« Reply #10 on: June 15, 2024, 09:56:41 pm »
If we could have some sort of case management tool to ensure people don't miss deadlines or otherwise mess up the process, that would be helpful, though I don't think any of the current large language models can provide any meaningful drafting, the few examples I've seen have been a complete car crash (in one recent case where a client send me a draft written for him by Chat GPT, I explained why it was all wrong and his response was "that's the last time I'm using AI to draft an appeal").

I don't think something like this could ever be commercially viable in the sense of making a commercial return, the sums in issue are just too small (and if you went to market with an RFP, I very much doubt you'd get any quotes under 100k).

But then if someone has the time and skill to write it in the first place, the ongoing run costs should be fairly minimal and I'm happy to chip in to any hosting costs, to the extent that advertising revenue can't cover it.

The other issue is maintaining he system, we don't want to have something like the old NIP wizard on pepipoo which wasn't updated for 10+ years.

What would you like from a system such as that? If you could draft some "necessity" and "nice to have" features I could have  a quick go at seeing how feasible it is?

Alternatively, I am not sure if it exists or even if you can use addons on CAF but there might be a "per user" calendar plugin/addon which would allow you to set events per user on certain dates (and then notify them)?

cp8759

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Re: How do we get more people to fight their PCNs?
« Reply #11 on: June 16, 2024, 01:24:16 am »
The two most basic of inputs would need to be:

1) The Act of Parliament under which the PCN falls (which is given on the face of the PCN or Notice to Owner), and
2) The stage at which the PCN is.

You'd want to incorporate instructions based on all the various permutations listed at https://www.londontribunals.gov.uk/eat/understanding-enforcement-process and https://www.trafficpenaltytribunal.gov.uk/how-to-appeal/ (the most common being TMA 2004, LLA&TFL Act 2003 and LLA Act 1996) depending on whether it's a roadside PCN, CCTV PCN, drive away PCN etc. You'd want the system to explain that for their type of PCN, they can make informal / formal representations as applicable.

You'd also want to explain that at least as far as England & Wales is concerned, pretty much all local authorities except Nottingham and (for CAZ PCNs only) Birmingham, the discount is reoffered at the formal reps stage if representations are made within 14 days of the date of issue of the notice to owner or postal PCN.

And then you'd want to cover all the scenarios I have written these guides for:

https://www.ftla.uk/announcements/charge-certificate-cases-under-the-traffic-management-act-2004-no-original-pcn/
https://www.ftla.uk/announcements/charge-certificates-london-local-authorities-and-tfl-act-2003-london-local-autho/
https://www.ftla.uk/announcements/charge-certificates-london-local-authorities-and-tfl-act-2003-london-l-1805/
https://www.ftla.uk/announcements/charge-certificate-the-road-user-charging-schemes-(penalty-charges-adjudication-/
https://www.ftla.uk/announcements/charge-certificate-cases-under-the-traffic-management-act-2004-no-original-notic/
https://www.ftla.uk/announcements/ground-2-witness-statements-statutory-declarations-accepted-by-the-traffic-enfor/

As for the last guide, we've not got a version for the Traffic Penalty Tribunal as that scenario has not come up yet.

That's the most basic structure that would at least explain the procedural side of things.

Of course one major problem we have is that most people come to us with a half-baked story and they misunderstand / misdescribe what's happened or what documents they've received, which is why we always ask to just see the paperwork and mostly ignore what people tell us they think has happened (at least until after we've seen the documents).
I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

Hippocrates

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Re: How do we get more people to fight their PCNs?
« Reply #12 on: June 16, 2024, 04:49:21 pm »
This thread appears to have gone off topic.  ;D

I simply asked how to encourage more people to fight.

I will contact one of the cameramen involved with Parking Mad some years ago. MrMustard and I appeared on separate programmes.

Meanwhile, I am doing my best to get stories published and getting moving traffic legislation changed:

https://www.ftla.uk/the-flame-pit/tommy-poirot-to-expose-all-london-councils'-bus-lane-enforcement/msg26266/#msg26266

And my petition which now needs to resuscitated due to the General Election.

My petition:

Create the right to examine council witnesses in moving traffic contraventions

To homogenise London Bus Lane legislation with Moving Traffic legislation. Para 7(6) https://www.legislation.gov.uk/ukla/1996/9/schedule/1/enacted needs to be incorporated into The London Local Authorities and Transport for London Act 2003.

Millions of Penalty Charge Notices are sent out to motorists each year in London. It is a matter of record that, in the cases overturned in bus lane legislation, the training of the officers concerned is somewhat questionable as is their actual knowledge of the law. And, indeed, the lack of proper certification of their camera equipment. It is a human right to have the facility to question one's accusers about their evidence and the lack of homogeneity concerning these two legislations is stark and unfair.
There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

"Hippocrates"

ἔοικα γοῦν τούτου γε σμικρῷ τινι αὐτῷ τούτῳ σοφώτερος εἶναι, ὅτι ἃ μὴ οἶδα οὐδὲ οἴομαι εἰ

cp8759

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Re: How do we get more people to fight their PCNs?
« Reply #13 on: June 16, 2024, 05:34:22 pm »
@Hippocrates I think the key issue is having willing OPs is not enough, we need to be able to support them. The best way IMO is to get more willing representatives. Maybe you can find a law student who fancies some real-life litigation experience?
I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

John U.K.

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Re: How do we get more people to fight their PCNs?
« Reply #14 on: June 16, 2024, 05:52:21 pm »
Quote
To homogenise London Bus Lane legislation with Moving Traffic legislation. - Hippocrates' petition.

I think that this hints at an alternative way forward. As Mr Mustard & CP point out above (replies#9 & #11), the disparity in legislation governing the various types of PCN and ensuing enforcement needs urgently addressing.

Might it be fruitful to collect together from the experts here what each considers the most important changes needed? For example the blanket rejection by EAs of OoT statements, or enforcing 'bus lanes when.where no 'buses are running. Adjudicators could have powers to direct EAs to make improvements to signage and markings and to consider mitigation.

Then perhaps collaborating with, e.g., R.A.C. and the A.A. in assembling a case for the new government.

Standardising the enforcement process might makle it easier for recipients of PCNs to appeal and encourage local authorities to be less trigger-happy with the 'computer say no' button.
« Last Edit: June 16, 2024, 06:04:18 pm by John U.K. »