The "Final chance" letter is of absolutely no use to anyone. The only document that has any legal referencer is the original Notice to Keeper (NtK). If the NtK was never received, that is already a problem for them, and they still have to prove it was properly issued and posted.
You can safely ignore the threat of debt recovery letters. Debt collectors are powerless to do anything except to try and intimidate the low-hanging fruit on there gullible tree into paying out of ignorance and fear.
The location in the ANPR images certainly does not appear to be anywhere on Exmouth Street. As for the date and time on the entry image, it is 05 September at 15:15. It is possible that the date shown on the reminder notice (10 September at 05:15) is the date they issued the PCN, Which is why only the original NtK is of any use.
Without seeing the original NtK, it is impossible to say exactly what the alleged contravention is. You need to send a formal complaint to UKCPM as follows:
Subject: Formal complaint and request for information – Parking Charge [PCN reference], VRM [VRM]
Dear Sir or Madam,
I am writing as the registered keeper of vehicle [VRM] regarding Parking Charge [PCN reference] and your recent “Final Chance Before Action” email/letter. I am under no legal obligation to name the driver to an unregulated private parking firm and decline to do so.
This is a formal complaint about serious inaccuracies in your correspondence and the data you are processing about me.
No Notice to Keeper received
Your “Final Chance Before Action” refers to an earlier Parking Charge Notice / Notice to Keeper. I have never received any such Notice to Keeper. Please confirm:
– The date on which you say any original Notice to Keeper was created and posted; and
– Provide a copy of that Notice to Keeper and proof of posting.
Unless a properly served and fully compliant Notice to Keeper was issued under Schedule 4 of the Protection of Freedoms Act 2012 (PoFA), you cannot hold me, as keeper, liable for any parking charge. Any claim would require you to identify and prove the driver.
Contradictory dates and times
Your “Final Chance Before Action” states that the alleged contravention occurred on 10 September 2025 at 05:18. However, the ANPR/CCTV images you have provided are timestamped 05 September 2025 at 15:15.
These are clearly inconsistent and appear either to relate to two different alleged events or to a serious fault in your ANPR or back-office systems. Please explain:
– The exact date and time on which you say any breach occurred; and
– Why your photographic evidence shows a completely different date and time.
Unless and until you can reconcile this, you do not have a coherent cause of action.
Incorrect location
Your correspondence alleges that the vehicle was parked in breach of terms at “Exmouth Street, London E1 0SG”.
The location shown in your images does not match Exmouth Street. Exmouth Street is a short dead-end street which, when checked on Google Street View, has no residential frontages and looks nothing like the street shown in your photographs.
Please therefore:
– Confirm the precise location (including full postal address and any development name) where you say this vehicle was parked; and
– Explain why the images you rely on do not match the appearance of Exmouth Street, London E1 0SG.
Inaccurate data and unlawful processing
Given the mismatched dates, times and apparent wrong location, it appears you may be pursuing the wrong vehicle or a charge based on fundamentally inaccurate data. Continuing to process and share my personal data in the face of such obvious discrepancies would breach the accuracy principle in Article 5(1)(d) UK GDPR. You are therefore required to:
– Investigate these issues urgently;
– Correct or delete any inaccurate data; and
– Confirm in writing that this Parking Charge has been cancelled and that my personal data obtained from the DVLA will not be further processed or shared in relation to this matter.
Hold action and escalation
While this formal complaint is under investigation, you must place the matter on hold and must not pass it to any debt recovery agents. If you fail to address the above points and persist in pursuing this defective charge, I will treat that as unreasonable behaviour and will:
– Report the matter, with copies of all correspondence, to your trade association;
– Raise a misuse-of-data complaint with the DVLA and the Information Commissioner’s Office; and
– Rely on your conduct when seeking costs if you choose to issue a county court claim.
Required outcome
In light of the conflicts within your own evidence and the absence of any properly served Notice to Keeper, the only reasonable outcome is that you cancel this Parking Charge and confirm this to me in writing. If you refuse to cancel, you must provide the following within 28 days of the date of this email:
– A copy of the original Notice to Keeper and proof of posting;
– A complete set of ANPR/CCTV images and logs for the vehicle on all dates you rely on;
– A clear explanation reconciling the conflicting dates and times; and
– A clear explanation of the exact site and address to which the images relate, together with a contemporaneous site plan and photographs of the signage you rely on.
If I do not receive a satisfactory response within 28 days, I will proceed with the complaints outlined above without further notice.
Yours faithfully,
[Full name]
Registered keeper of [VRM]