First off, DO NOT refer to these Parking Charge Notices (PCNs) which have been served as postal Notices to Keeper (NtK) as "fines". They are nothing of the sort and I will give you £100 for every occurrence of the word "fine" you can show us in any of the correspondence over this.
What you have received is speculative invoices for an alleged breach of contract by the driver from an unregulated private parking company. CPP is essentially Parkingeye under another name, used for specific contracts (often NHS trusts, universities, or public sector sites). If you receive correspondence from CPP, you are in fact dealing with Parkingeye Ltd, and they are definitely not a "authority" that can issue "fines".
As for the useless debt recovery letters from DCBL, you can safely ignore those. Debt collectors are not a party to any contract allegedly breached by the driver. All debt collectors can do is try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear.
Whilst it is too late to appeal the initial PCNs, because you never received the original NtKs, you have not been served them and under PoFA, you cannot be liable, even if you forgot to update your V5C. In other words, they have failed to "give" the notices to you within the statutory period. However, that will be denied and argued.
What you need to do is send a formal complaint to CPP explaining that the first you knew of the PCNs was the debt recovery letters issued by DCBL, who were easily able to identify your current address. You will require CPP to consider the formal complaint as an appeal and if they do not accept your reasons, they must therefore issue a POPLA code for you to make a secondary appeal.
WE could do with seeing both sides of any NtK you received. Do not redact any location, dates or times on them.
AS CPP are in fact Parkingeye, I know that there will be at least one defect on their NtKs that you can use against them. You must ONLY write as the Keeper. They have no idea who the driver is unless you blab it to them, inadvertently or otherwise. No "I did this or that", only "the driver did this or that". Don't tell 'em your name Pike!
I advise you, for now, to make a formal complaint about each PCN received to date where you never received the original NtK with the following:
Formal complaint, appeal and data rectification notice
PCN reference: [insert reference]
Vehicle registration: [insert VRM]
Dear Sir or Madam,
I write as the registered keeper of the above vehicle. This is a formal complaint and, in accordance with Section 11.2 of the Private Parking Single Code of Practice, it must also be treated as an appeal against the validity of this parking charge.
Following a recent change of address, it appears that any original Notice to Keeper was sent to a previous address and was therefore never properly served on me. I first became aware of this PCN only when a debt recovery letter arrived from DCBL at my current address.
Because no Notice to Keeper was ever served (given) to me at my correct address within the relevant period prescribed by Schedule 4 of the Protection of Freedoms Act 2012, you cannot rely on PoFA to hold me, as keeper, liable for this charge. Any liability, if it exists at all, would rest solely with the driver, who will not be identified. On that basis, you are required to cancel this PCN.
If you refuse to cancel, you must issue a POPLA verification code so that this appeal can be referred to independent adjudication.
This correspondence is also a data rectification notice addressed to your Data Protection Officer. You obtained my keeper details from the DVLA and are now the data controller for that personal data. You are hereby instructed to:
1. Update your records to show my correct current address for service as set out at the bottom of this letter.
2. Permanently erase any old or incorrect address from all of your systems.
3. Take all necessary steps to ensure that any third party to whom you have passed my personal data (including DCBL or any other agent) also updates my address and erases any old address.
For the avoidance of doubt, this notice has been submitted via your portal and also transmitted to your DPO email address at dpo@carparkingpartnership.co.uk. Your SMTP server returned a "250 OK" response, confirming acceptance of the message. Under established principles of electronic service, this constitutes valid delivery. Any subsequent denial of receipt will be treated as bad faith conduct and cited in complaints to the Information Commissioner’s Office (ICO) and the Competition and Markets Authority (CMA).
Failure to comply will result in escalation under the Digital Markets, Competition and Consumers Act 2024, specifically:
- Part 2, Chapter 1 (Unfair Commercial Practices) – for misleading omissions and obstruction of communication channels.
- Section 229 (Duty not to frustrate consumer rights) – for refusal to monitor published contact addresses.
- Schedule 18 (Blacklisted Practices) – for materially distorting consumer decision‑making by denying access to redress.
If the CMA finds against you, consequences include enforcement orders, fines of up to 10% of global turnover, and potential director disqualification.
Please confirm in writing, within 28 days, that:
a) The PCN has been cancelled or, if not, that you have issued a POPLA code; and
b) My current address for service has been corrected on all of your systems and by all third parties, and that any old address data has been erased.
Yours faithfully,
[Keeper’s name]
[Current postal address]
You send the complaint either as a PDF attachment that you can upload or just use the webform here:
https://www.parkingeye.co.uk/motorist/complaints/cpp-complaints-form/And you also email it to:
dpo@carparkingpartnership.co.uk and CC yourself.
AS CPP have chosen to use DCBL to chase their PCN, if you follow the advice you receive here, you will not be paying a penny to CPP.
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