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UKPC - Disabled Parking bay, Badge was with us ...
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UKPC - Non showing of a disabled badge in Windscreen, private retail park at 16:30 (all shops closed) on a Sunday

My partner and I parked in a private retail park, disabled badge on seat

Amongst other things the timeline of their Notice to Keeper & Final Demand seemed skewed, we've had two bank holidays in the period but in any case.

Timeline:
28/04/24: Date of alleged contravention.

30/04/24 Letter received: Notice to keeper offering me as the registered keeper to pay the charge of £100 or to pass the letter on to the driver at the time. They offered a reduced fee of £60 if paid within 14 days of the letter

09/05/24 Sent them a letter explaining a disabled driver was with the vehicle at the time (my partner) gave no names of my partner but included a copy of the badge. The badge was on the seat but their photos showed one seat and not the one it was on.

14/05/25 - Received 16/05/25 on Final Demand from UPKC saying as I had failed to supply drive details/or any representations that they had increased the amount to £100 and if no representations / driver details supplied within 14 days it would be passed on to debt recovery.

27th May 2025 (bank holiday) 13 days since the date of their final demand and 11 days after I received it I visited the appeal site, entered the details of my vehicle ref reference number to be confronted with:

This Parking Charge Notice is currently not eligible for appeal, due to the following reason:
Unfortunately we are unable to accept this Appeal as the Parking Charge Reference number has now been referr
Debt Recovery Team.

I visited the photo page on the same day 27/05/2024 and showed the amount outstanding as £170.

So as of today 27/05/2024 (13 days from their letter for a final demand) I have sent another letter to them, one in email to them from their own website and same will go in the post tomorrow 28/05/24 (which is the 14 days but haven't been able to send anything in the post over the weekend or the bank holiday. I'm sending this letter recorded signed for this time.

I don't intend to enter into protracted emails with UKPC as it achieves nothing but instead they can take me to court if they so desire, I had a badge, it was displayed albeit not on the screen as I tend to leave it on the seats when the car screen is on display when it's right next to a shop front.

Footnote: Their entire procedure seems off, first of all I'm convinced that the person taking the photos was actually a security guard at the store I was visiting, doubling as a UKPC employee? it was 16:30 on a Sunday afternoon, all the shops had closed or were in the process of.

Secondly, the parking charge was issued less than 48hrs after we were on the retail park and they give 14 days from the date of the letter to respond, i sent a response within that time but it seems to have mysteriously not been received.

Thirdly on the 'Final Demand' it gave a futher 14 days from the date of their letter but after 13 days (bank holiday monday) it's showing as in debt recovery etc etc.

Any comments / input is appreciated.
« Last Edit: May 27, 2024, 05:05:23 pm by Jogon »

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Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #1 on: »
I sent them this and should also add I have not resent the badge so if they haven't received my previous letter then they have no copy of the badge etc.

Furthemore their letter with the relevant info is sent with a fon't size 6 it's very difficult to read.

In any case, I sent the below today in email with their online form



Dear Sir/Madam

You recently wrote on 30/04/24 regarding Reg No: xxx xxx  and parking in a designated disabled spot without a valid blue badge on 28/04/24

I wrote to you on the 09/05/24 giving the circumstances and stating that the vehicle had an occupant that is registered as disabled (my partner) who uses a disabled badge and had used it on the day in question in the relevant disabled bay. I sent a copy in ‘jpg format of their disabled badge for your perusal.

I did not receive any response from yourselves but instead received a further letter / final reminder from yourselves dated 14/05/24, received on 16/05/24 requesting payment to be made within 14 days or representations to be made or debt recovery may take place.

Please note: Today is 27th May Bank Holiday Monday, I visited your website as offered in the letter and put in the parking notice number/vehicle registration but it came back with ‘unable to appeal and has been passed to your debt recovery team?  I enclose a snapshot of this in printed form

If your ‘final reminder’ was dated 14th it would not reach me for a few more days via post but even so 14 days from your own stated date on your final reminder of 14/05/2024 would be 28/05/2024 so I question the validity of you closing your window for appeal a few days early.

This letter is written on 27/05/2024 and will be sent Tuesday 28/05/24 via Royal Mail 1st class signed for after the bank holiday as I was unable to do so online. Just so there can be no doubt I have also emailed this letter to you today 27/05/24 to complaints@ukparkingcontrol.com

Again for the record the vehicle was parked in a disabled parking space and had a valid disabled badge in force on the day. 

Thank-you.
« Last Edit: May 27, 2024, 05:16:43 pm by Jogon »

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #2 on: »
Please stop communicating with them. You appear to be under the misapprehension that you are dealing with a company that has any inkling of a customer service ethos. Forget that. You are dealing with ex-clamper thugs out to scam you for as much as they can.

Stop sending anything by recorded delivery (or whatever it's called these days). The best that that expensive option is to prove non-deliver if anyone were not to bother signing for it If you are going to communicate by post, all you have to do is go to any post office and request a "proof of posting" certificate. It's free and is enough to use in court, should it ever get that far, that the item was posted and was deemed to have been delivered within whatever the first and second class posting times are these days.

The best and easiest way yo communicate is by email. With email you have a forensic trail to show, to the second, when it was sent. It is instantaneous and if you still insist on writing a letter, why not do it, scan it and attach it to an email as a PDF?

Back to your PCN. Please show us the original NtK you received, front and back showing all dates and times. just redact your personal info, the VRM and the PCN number. Unless otherwise advised, DO NOT under any circumstances reveal the identity of the driver. UKPC have no idea who that is unless the keeper reveal it. Hopefully you did not do so in your earlier correspondence.

The person liable is the driver, who they have no idea who it is. Unless their NtK is fully compliant with PoFA 2012, they cannot transfer that liability to the keeper. More often than not, there are flaws in the NtK that can be shown to invalidate the ability to rely on PoFA.

Everything else in your post is mostly irrelevant. You have not told us the location and why you were parked there at that time if all the stores were closed or closing. Were you parked in a disabled bay? Was the car unoccupied at the time? You say the blue badge was displayed, only not on the dashboard but on the front seat. Please show us the NtK, especially the photos they are using to show that no badge was on display.

The burden of proof is on the operator to prove their case. If the allegation is that no blu badge was displayed, they must prove it. unless they have photos of all the windows of the vehicle, they have not proven that the BB was not displayed. Don't do their work for them.

Luckily, this is only UKPC, a bunch of intellectually malnourished ex-clamper thugs out to scam you. They are not going to accept anything now that they have passed the alleged debt to a debt collector who have added a fake £70 to the original charge. You can safely ignore all debt collector correspondence. It isn't worth the paper it is written and those letters make good kindling to lining for a letter tray.

I will go back over the dates you have given us but be aware, the actual date you receive something is irrelevant. It is the date it is deemed given or served. So, only the dates on the letter or envelope are what count. Fist class post is deemed given or delivered two working days after the date it was sent or issued. Unless you can prove something arrived later than the deed or given date, it doesn't matter.

At this stage, there is little ou can do and writing to them is a wasted effort. You will have to weather the useless debt collector letters. They can be safely ignored. Why you are eventually waiting for is a Letter of Claim and eventually a county court claim. As it is UKPC they will either issue that themselves or use DCB Legal, another verminous group of sub-intellectuals. They good thing about that is that you can guarantee, if you follow the advised process precisely, they will eventual discontinue before it ever gets to court. At this stage of the seedy process, they are hoping you are low-hanging fruit on the gullible tree and will capitulate and pay into their scam at the first sign of threatening letters with scary words like "bailiff" and "CCJ".

So, please answer the questions above and show us the NtK.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #3 on: »
After looking at the dates you have provided, you have until Wednesday, 29th May to appeal. If you one ton their website today and got the unable to appeal and increase to £170 message, please make sure you screenshot or photograph that message. It should be timestamped or make sure the embedded EXIF data is available.

They have breached both POFA and the BOA CoP by increasing the charge and preventing you from appealing before 28 days after issue. If the alleged breach of contract occurred on the 28th April and the NtK was received on the 30th April, the issue date must be the 29th April. With an issue date of 29th April, the given date is 1st May. 28 days after 1st May is Wednesday 29th May.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #4 on: »
As b789 mentions, the dates seem unusual - you need to show us all of the documents you have received from them. Obscure your personal details but leave on all dates.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #5 on: »
Just for now, the rest I will sort out after redacting,.
These are the NtK & Final Demand.

Todays date 27/05/2024

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Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #6 on: »
Here is the one pic they supplied of the inside of the vehicle, the badge was to the right of the blue jacket on the passenger seat but strangely enough is not in sight.

The other photos are of the rear screen from a distance, front screen close up, one of the signage and one of th disabled.`

It doesnt say on the sign that the badge has to be displayed in the screen

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Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #7 on: »
Have you gone on to the website to appeal and seen if they have other evidential photos on there?

Also, you've obscured the photos on the original NtK which we need to see for evidence of cropping or altering of the images.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #8 on: »
Yes, I can't appeal as it says i'm out of time, the other photos are as stated of the vehicle and are good quality and doesn't show the badge, the only photo they have of the interior is as above and it strategically misses out where the badge was sitting (passenger seat right hand side of wedged up so you can see it from the front screen....but obviously ignored.


Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #9 on: »
Yes, I can't appeal as it says i'm out of time
Get screenshots of this as advised.
Away from 29th March - 5th April
Posting for the first time? READ THIS FIRST - Private Parking Charges Forum guide | House Rules

Useful Links (for private parking charges):
Protection of Freedoms Act 2012 (PoFA) Schedule 4 | Private Parking Sector Single Code of Practice

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #10 on: »
The image on the ntk was nothing like the same image on the website.

here are the images

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Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #11 on: »
Now to include the date of the snapshot from their own pages
(bottomm right)

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Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #12 on: »
An update to this:

A very nice bottom feeding DCA has now sent me a Debt Collection Notice for the alleged debt of £170
from a company known as ZZPS Ltd

BTW the actual letter I sent via Royal Mail has been returned,  when I looked at it
I’d given an address that was not theirs.

The email i sent was sent via their UKPC’s online form, but that didn’t receive a reply


In any case, thats where we’re at.
« Last Edit: June 03, 2024, 07:57:26 pm by Jogon »

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #13 on: »
The image you have shown us from the NtK and their "file" image are not the same image. You can see that the people behind the car walking away, are in different locations in the pictures.

Regarding the DRA letters, you can safely ignore them. We don't need to know about those. The DRAs are engaged on a no-win, no-fee basis to try and shake the low-hanging fruit on the gullible tree into paying up, the now inflated charge. They are in fact powerless to do anything except use scary words like "bailiff" and "CCJ". They are not a party to the contract  the driver allegedly breached with the PPC. simply ignore the DRAs.

What will happen at some stage is that you will receive a Letter of/before Claim either from UKPC themselves or a legal representative, probably DCB Legal. That letter will give you 30 days to respond or a county court claim will be filed. Whatever response you make or don't to the LoC, they are going to issue a claim anyway. This is good.

Once a claim is issued, we will provide a template defence that is robust and you only need to add a single, short paragraph to it. The thing is, this is part of their modus operandi. They are still hoping that an actual court claim is going to push you over the edge and you will panic and pay the the now even higher sum.

Fear not, UKPC and their bottom dwelling partner DCB Legal have no intention of actually letting their woefully inadequate claims actually get before a judge as they know they are more likely than not to get a spanking in court. They will try and get in touch with you and offer to settle for less. Simply ignore them. What they will finally do, not long before they have to actually pay the hearing fee, is decide to cut their losses and discontinue the claim.

So, for now, weather the storm of useless DRA letters, If you have a wood burner use them as kindling or if you have a pet, use them as lining for a litter tray or cage. If/when you receive an LoC, come back and let us know in this thread.
« Last Edit: June 03, 2024, 08:20:26 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: UKPC - Disabled Parking bay, Badge was with us ...
« Reply #14 on: »
Thanks for that, i’ll do that (ignore until the point of a the court stuff then i’ll be back)

It’s clear from the dates on their letters they didn’t give enough time for any appeal or whatever
it is they deem it as and of course they appear to have ignored the fact re a disabled person was
in the vehicle at the time (stated in my one and only email but taking care not to name the driver)

I also found it strange but probably its normal the only photo they supplied of the inside of the vehicle strategically failed to show the part of the passenger seat where the badge sat and the image quality
was much different to the rest they took.

Anyway, I’ve taken your advice and will cease all contact until such point as they do what they do
to try and badger people into paying them.  I was of a mind to write to the landowner but whats the
point, they’ll most likely ignore the communication anyway.