Just to update you all on my case:
Firstly, a huge thank you b789 and everyone else instrumental to helping resolve my issue with UKCPS and their ridiculous processes. I won't post what my thoughts or feelings are towards UKCPS and TRACE DEBT RECOVERY and anyone else associated with their scam.
I had at the point of originally posting here, also contacted my local MP, not that my expectations were too high, but fair play to getting involved. The responses I had from him were to say the least, somewhat behind were you guys were and no where near as thorough or helpful, hence why I didn't expect too much.
Anyway, I've had an email from him this morning that UKCPS have cancelled the charge as a 'gesture of goodwill', which I find comical, but the result stands in my favour, so I'm not interested in what they want to dress it up as at their end.
I'm not sure if taking this further would be advantageous to helping 'the cause' move further in terms of throwing it back at them and hitting them with a counter-claim for harrassment and fraudulently trying to extort money from us, or whether I just leave it as a win. This isn't abou money or financial gain as far as I am concerned, it's about the principal and helping to eventually work to stop these companies doing this to anyone else.
Again, a huge thank you to b789 and the rest of those of commented and posted with advice, which has once again secured a win for us and another unpaid charge being cancelled.
Happy New Year!
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Good morning Dan,
I hope that you are well. I apologise for the delay in response here as we were closed over the Christmas period.
We did receive a response from UKCPS regarding the parking charge to let us know that it has now been cancelled in full. I will copy in their response below:
“Thank you for your further correspondence regarding the above Parking Charge and for outlining your constituent’s ongoing concerns. We appreciate the opportunity to clarify the circumstances surrounding this matter.
As previously advised, the Parking Charge was issued on 31st August 2025 after the vehicle was observed stationary for 2 minutes and 11 seconds within a clearly signed no-stopping zone, which constitutes a breach of the site’s terms and conditions.
Our records confirm that a Notice to Keeper was generated and posted on 15th September 2025, followed by a Notification Letter dated 14th October 2025. Both items were issued in accordance with our standard procedures to the address provided by the DVLA, and neither was returned to us as undelivered. While we acknowledge your constituent’s position regarding the receipt of correspondence, we are unable to determine why these earlier notices were not received and can only confirm that they were produced and dispatched correctly.
In line with our published process, the appeal period runs from the date the Notice to Keeper is issued. Where no appeal or payment is received within that timeframe, the charge progresses to debt recovery. By the time correspondence was received from your constituent on 12th November 2025, the appeal period had therefore expired, and the account had already been transferred to TRACE Debt Recovery. Once a charge reaches this stage, it is no longer possible to submit an appeal, and the reference will no longer be recognised by our automated payment systems. This is expected system behaviour and does not indicate a fault.
We acknowledge the concerns raised regarding the limited opportunity to either pay the reduced amount or submit an appeal, and we understand how this situation may have caused frustration for your constituent.
Taking all circumstances into consideration, and without any admission of liability, we can confirm that the Parking Charge has now been cancelled in full as a gesture of goodwill. No payment is required, and no further action will be taken in relation to this matter.
We trust this addresses your constituent’s concerns and provides clarity on our procedures.”
I hope that this is helpful in resolving your concerns here.
I can still appreciate the stress which this situation must have caused, and I can assure you that Mark will continue to look into this. If there is anything else which we can do to be of support then please do not hesitate to be in touch.
Kind regards,
