Author Topic: Total Parking B&Q carpark ticket ignored now court claim  (Read 2846 times)

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Total Parking B&Q carpark ticket ignored now court claim
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Dear experts,

In September last year, the driver of the car for which I am the registered keeper, parked in the B&Q carpark at Cricklewood, London, made a purchase, and then nipped off to get some fast food before departing.  They had no idea this would result in a ticket for 'leaving the site whilst vehicle was parked on the premises' -  had not spotted any text to this effect. So when I received a ticket from a private company 'Total Parking Solutions' I ignored what I understood to be an invoice, and the subsequent threats and demands.

I have now received a letter from HM Courts & Tribunals informing me that TPS are making a claim against me for £262.28 and rising. See this letter:  https://ibb.co/p6QQnB60

What should I do? Is there any way of getting out of this?  From memory I think they say there is camera footage of the driver leaving the site.  Can I argue that the driver had not agreed to their terms as they hadn't seen the small print on the signage?

Your advice greatly appreciated.

Best, EHR
« Last Edit: April 26, 2025, 11:15:54 am by EHRob »

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Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #1 on: »
This needs to be looked at by those who have vast experience but I think you need to remove the I parked etc. This may cause all sorts of issue bad advice to ignore any PCN from a private Parking company hopefully you have kept any information for it to be uploaded. There are a number of cases which have been resolved by the leaving car park area.

I would imagine that the court papers need to be dealt with expeditiously

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #2 on: »
Hi Sander333, don't fully understand so have dm'd you.
« Last Edit: April 26, 2025, 10:01:11 am by EHRob »

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #3 on: »
Have a look at any of the recent posts about court cases, the POC are the usual rubbish from DCBL, so the std defence b789 has posted many times should be applicable. Be aware of deadlines!

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #4 on: »
Thanks RichardW - no hadn't seen, I'm wading through posts trying to find the relevant info - searching b789 doesn't get me anywhere. Could you suggest or post or a link to one with the right info?
Best, EHR

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #5 on: »
See https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

The driver of the car for which you are the registered keeper parked, for example, not what you wrote.
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Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #6 on: »
But “leaving the site” is nonsense and unenforceable for many reasons. There are cases here with advice if you search.

Just put “leaving” in the search box, for example.
« Last Edit: April 26, 2025, 11:24:49 am by jfollows »

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #7 on: »
Ah thanks, have modified text.

Relief to know it's unenforceable! 
Would be great to have a link to a relevant case  as so far I have found ones that are similar but not quite the same so worried I will mess up

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #8 on: »
These "leaving the site" cases are known as "toothbrush claims" because the last time, many years ago, that someone tried to make a claim like this, the judge was so incensed with the claimants representative due to the absurdity and lack of evidence that he held him in contempt of court and threatened the rep that the next time he tried to bring such a case before him, he'd better bring a toothbrush as he'd be spending some time in custody for contempt.

What evidence has TPS provided to back up their claim? Anyway, easy to deal with...

With an issue date of 22nd April you have until 4pm on Monday 12th May to submit your defence. If you submit an Acknowledgement of Service (AoS) before then, you would then have until 4pm on Tuesday 27th May to submit your defence.

If you want to submit an AoS then follow the instructions in this linked PDF:

https://www.dropbox.com/s/xvqu3bask5m0zir/money-claim-online-How-to-Acknowledge.pdf?dl=0

Otherwise, here is the defence and link to the draft order that goes with it. You only need to edit your name and the claim number. You sign the defence by typing your full name for the signature and date it. There is nothing to edit in the draft order.

When you're ready you combine both documents as a single PDF attachment and send as an attachment in an email to claimresponses.cnbc@justice.gov.uk and CC in yourself. The claim number must be in the email subject field and in the body of the email just put: "Please find attached the defence and draft order in the matter of [claimant] v [your full name] Claim no.: [claim number]."

Quote
IN THE COUNTY COURT
Claim No: [Claim Number]

BETWEEN:

[Claimant]

Claimant

- and -

[Defendant's Full Name]


Defendant



DEFENCE

1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with CPR PD 16(7.5);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts)

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. In any event, the allegation that a driver 'left the site' while a vehicle remained parked does not, of itself, constitute a breach of contract. No contractual term is pleaded, nor is its incorporation or enforceability explained. The claim is speculative, incoherent, and discloses no reasonable cause of action.

5. The Defendant attaches to this defence a copy of a draft order approved by a district judge at another court. The court struck out the claim of its own initiative after determining that the Particulars of Claim failed to comply with CPR 16.4. The judge noted that the claimant had failed to:

(i) Set out the exact wording of the clause (or clauses) of the terms and conditions relied upon;

(ii) Adequately explain the reasons why the defendant was allegedly in breach of contract;

(iii) Provide separate, detailed Particulars of Claim as permitted under CPR PD 7C.5.2(2).

(iv) The court further observed that, given the modest sum claimed, requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, the judge struck out the claim outright rather than permitting an amendment.

6. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim for the Claimant’s failure to comply with CPR 16.4.

Statement of truth

I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

Draft Order for the defence
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #9 on: »
Thank you so much for such a detailed response b789. So helpful, and love the toothbrush detail.

I am afraid I don't remember what evidence they had,  it's possible it was CCTV footage, but maybe just a claim that they had it. I will have a thorough search to see if I kept any copies of the original ticket.

Will get submitting asap. Huge thanks :)

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #10 on: »
So yesterday I received a new letter from DCB legal informing me that their client intends to proceed with the claim, that the court will direct both parties to file directions questionnaires and in anticipation of this, they enclose a copy. They suggest I call them to discuss settlement. I assume this is another scare tactic but what's your advice?

Best, EHR

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #11 on: »
Do not call them, ever, and in due course hang up on them and block their number if they try to call you.

Everything in writing. No exceptions.

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #12 on: »
Ok thanks jfollows - do I just ignore then?

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #13 on: »
The court will send you your own Directions Questionnaire to complete and return, but you should do it online, this is where you state your local court and your requirement to have the case heard in person at your local court. Look around for instructions which are here a-plenty. No hurry.

Post any other paperwork received, please, the claimants DQ for example.

Re: Total Parking B&Q carpark ticket ignored now court claim
« Reply #14 on: »
Ok thanks jfollows - do I just ignore then?

No, but don’t ever call them as I said. I didn’t say ignore.

You will in due course need to respond to their formal Letter of Claim, you will get advice here when you do.
(I’m behind the process, this has already happened)

Have you submitted the defence above? It seems a long time since you were originally contacted by the court.
« Last Edit: June 12, 2025, 09:18:43 am by jfollows »
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