Author Topic: Genuine McDonald’s customer fined for 'leaving the site' - seeking advice  (Read 1060 times)

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I was a genuine customer at McDonald’s Leytonstone but still received a PCN for “leaving the site” despite proof of purchase and family dining inside. POPLA rejected my appeal and McDonald’s refused to intervene.

I’m now considering raising this publicly with the press, as it seems many others have had similar experiences. If anyone has advice on final steps or is willing to share their story (even anonymously), please reply or DM me.

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Can you post up a copy of the PPN and details of your appeals to both.

Quote from: andy_foster
Mick, you are a very, very bad man

“Leaving the site” is pretty much unenforceable nonsense and is just another tactic to scare people into paying. Plenty of cases on this forum. Let’s see the PCN as requested but in general it’s nonsense and won’t pass muster in court, as long as you’re prepared to go down that route initially.

Thanks @Dave65. As requested I’ve attached the PCN, plus the MET rejection and the POPLA decision (all redacted).

Site: McDonald’s Leytonstone (site 134) — allegation: “drivers and passengers must remain on the premises” (not ANPR overstay).
Event: 18/07/2025 at 16:21 (per PCN).
Keeper: I am the Registered Keeper.
Appeals: MET rejected (15/08/2025). POPLA refused (09/10/2025).

Context: The operator alleges the driver left the premises. Passengers were on-site throughout.

Key points: the term is non-prominent and ambiguous (no driver vs passenger distinction); no site boundary is shown to customers; and the operator’s survey (with restaurant staff, including male/female toilet checks) doesn’t prove the driver crossed any defined boundary. Forbidding wording = no contract; CRA transparency/fairness issues; Beavis distinguished.

I can add the toilet-survey sheet and signage/site-plan pages if helpful.

MET PCN:
https://drive.google.com/file/d/1Q_tDv0rogNnOhv0s3gSxYCnXwhwRhtQW/view?usp=sharing

Appeal to MET:
https://drive.google.com/file/d/10i7M78dm7eWpRKSdDlYuOlVbzRe2J8bf/view?usp=sharing

MET appeal outcome:
https://drive.google.com/file/d/1oWGFG-l6PTo6GEMQtAQ_QgSkZw5s-vfC/view?usp=sharing

Popla appeal outcome - page 1:
https://drive.google.com/file/d/1EVY2BfG9PQmhlyiAX5TpqvmNbY0QKfyo/view?usp=sharing

Popla appeal outcome - page 2:
https://drive.google.com/file/d/1ITWEnAmnyVz8rrGejUAZeA3wjnf5vy3P/view?usp=sharing

McDonald's Signage:
https://drive.google.com/file/d/1MdJ36j-zTQZN2MumRU73TvEElTp0H1dN/view?usp=sharing

The PCN fails to comply with PoFA 2012 to transfer liability from the driver to the keeper, but the appeal identifies the driver. Oh well.

Oh dear! FUBAR! All the Keeper had to do was put the operator to strict proof that any breach of the terms occurred and then refer them to the answer given in Arkell v Pressdram (1971). Sadly, that appeal gave them their decision on a plate with a cherry on top.

What evidence do you think they have that the driver left the premises? Their Notice to Keeper (NtK) is not PoFA compliant so they cannot hold the Keeper liable if the driver is unknown.

Never mind, you are where you are and all that means is that you will now have to go through the lengthy process of ignoring all their useless debt recovery letters and wait for them to issue a county court claim, where this will easily be defeated when they discontinue just before they have to ay the trial fee.

The POPLA decision is not binding on the Keeper and you should not pay it. You a safely ignore all debt recovery letters as debt collectors are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear.

Come back when you receive a Letter of Claim (LoC) and we will advise on how to respond. If you follow the advice given here, you will not be paying a penny to MET.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain