@bishbashbosh, please start your won thread if you want advice. You would need to show us the original Notice to Keeper (NtK) you received from (not so) Smart Parking. However, if the LoC is from DCB Legal, you can just use the one you've shown above as they will issue a claim whatever you send them.
Here it is.
In receipt of an LoC from DCB Legal on behalf of Smart Parking after several letters from DCBL were ignored. The alleged transaction took place in 2021 and I cannot recall any details of the event. No NtK was delivered that I know of, but this may be due to a move of house around the time of the alleged incident and DVLA not being properly updated. Understood that this is not a defence.
Research and advice provided elsewhere indicate that Smart Parking were not in the habit of complying with POFA at that time so a defence based on their inability to establish keeper liability is the best course of action. Responded by email to the LoC using a template found elsewhere, affirming the identity of the keeper and their lack of obligation to name the driver, and referring to VCS v Edward 2023 as the basis for the PoC’s inability to infer liability.
POFA was not specifically mentioned in the reply, and after seeing a response in another thread here which does address Schedule 4 directly, I wish I had said something more direct about it.
In your experience, is there any point doing so at this stage, effectively replying to the LoC twice, or is any response pro forma? I.e. is it best to just wait for them to proceed to claim and use the elements of your template response at a later stage?
Thanks in advance for any advice.