Author Topic: Smart Parking PCN - Failure to pay for sufficient time  (Read 1849 times)

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Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #15 on: »
The Supreme Court (Beavis) ruled that the charge is not excessive.
You did not pay for 27 minutes.
You revealed the identity of the driver.
So you need other reasons, other than just not wanting to pay.

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #16 on: »
Thanks for that, any helpful advice?

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #17 on: »
Thanks for that, any helpful advice?
As opposed to unhelpful advice?

You should reply to the Letter of Claim, without going overboard, and in due course you will need to submit a defence to a court claim, so think about what your defence will be.

If you defend a claim it is normal that DCB Legal will discontinue rather than paying the court fee.

But you should search the forum for similar cases also.
« Last Edit: April 19, 2026, 04:52:44 pm by jfollows »

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #18 on: »
well, I am looking for helpful advice regarding reasons I could use to defend against this claim, since the main argument I used so far is not flying. Any advice you can offer?

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #19 on: »
so I replied to DCB Legal's LoC using their web form, and they send back the below email. From previous post I understand I do not need to respond to such email. is that correct? thanks


We write to acknowledge safe receipt of your formal response to our Letter of Claim sent to you in respect of this matter.

Having considered your response, our position in respect of this matter remains as per our Letter of Claim. We note that despite your points of dispute, there is an absence of any evidence in support of the same so that we may consider this with our Client. If you do have evidence which you believe supports your dispute, please furnish us with the same within the 30 days afforded to you.

As it stands, the initial 30 day timeframe under the Pre-Action Protocol remains, and County Court proceedings will be issued following expiry of this 30 day period, without any further reference to you.

We strongly recommend that you contact a member of our dispute resolution team on 0203 838 7038, as a matter of urgency so we may discuss this matter with you and avoid a Claim being issued against you.

If you are at all unsure of your legal position, you may wish to seek independent legal advice

Kind Regards,

 
DCB Legal Ltd

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #20 on: »
Correct.
You will get a court claim form in due course, N1SDT. Please post just the front page with claim number, personal details and password obscured when you do.
Your defence needs to be factual, in the face of their claim that the driver of the car entered into a contract by reading clear signs and accepting their terms by parking. DCB Legal usually discontinue in the face of a defended claim, but you’ll have to think of something to use as your defence in the first place. One possible avenue could be to take pictures of the signs and their location and see if this helps formulate a defence.
« Last Edit: April 27, 2026, 10:41:33 am by jfollows »

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #21 on: »
Hi,
Thanks for the advices so far, the Claim Form came through the post this morning, see below. There are a few other pages of response pack.



Based on the advices so far, I take I need to fill the defence and counterclaim page? does it make any difference if I use the paper form or the online form? anything specific I should be mentioning?

I was unfortunately not able to go back to the parking for picture of signage in the meantime, and Google street image is 4 years old and looks like before the parking was open... anything else I should consider?

thanks in advance

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #22 on: »
https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/

Do not counterclaim, because if you do you will prevent DCB Legal from discontinuing.

Use MCOL and do it all online

Feel free to post your proposed defence here for comments before the deadline, which is 14+5 days from the date on the N1SDT form unless you submit an Acknowledgement of Service by this date, and if you file an AoS you get an additional 14 days for the defence submission.
« Last Edit: June 04, 2026, 03:56:27 pm by jfollows »

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #23 on: »
Thanks, below my defence, based on a few similar cases I found on this forum and some help from AI. Let me know if okay or any advice to strenghten it.

1. Preliminary
1.1. The Defendant denies that the Claimant is entitled to the sum claimed, or any sum at all. It is admitted that the Defendant was the driver of vehicle registration xxxxxx on the material date.
2. Sparse Particulars and Failure to Comply with Civil Procedure Rules
2.1. The Particulars of Claim ("PoC") on the Claim Form are sparse, generic, and fail to comply with Civil Procedure Rule 16.4 and Practice Direction 16, paragraphs 7.3 to 7.5.
2.2. The Defendant is unable to plead properly to the PoC because the Claimant has failed to state the exact wording of the contractual terms relied upon, or provide any itemized breakdown showing how a single parking infraction calculates to the arbitrary combined sum of £170.00 for "PC and damages".
2.3. The claim discloses no clear cause of action. The Defendant submits that courts routinely strike out materially similar private parking claims of their own initiative under CPR 3.4 for failing to explain the alleged breach with sufficient clarity.
3. Impossibility of Performance and Technical Barriers
3.1. The Defendant made a prompt, good-faith payment to purchase a 120-minute parking session via the Claimant’s designated RingGo application on 19/08/2024 (Paid Session: 12:45–14:45).
3.2. Upon arrival, severe local mobile network signal issues delayed the initial download and operation of the application.
3.3. Upon realizing an overstay would occur due to practical delays handling young children and a dog on a beach visit, the Defendant attempted to extend the session. However, the RingGo application technically restricted any retrospective payments or session extensions once the primary slot had lapsed.
3.4. Performance of the contract was actively prevented by the technical limitations of the Claimant’s own chosen payment infrastructure, which failed to accommodate real-world network constraints.
4. Mandatory Grace Periods and ANPR Deficiencies
4.1. The Claimant is a member of the British Parking Association (BPA) and is strictly bound by its Code of Practice.
4.2. Section 13.1 mandates a "Consideration Period" (minimum 5 minutes) to enter, read signage, and complete a payment contract. Section 13.3 mandates a "Grace Period" (minimum 10 minutes) at the end of a session to allow motorists to safely vacate.
4.3. The vehicle passed the exit ANPR camera at 15:02, establishing a net variance of 17 minutes past the paid session.
4.4. A significant portion of this time was spent physically preparing a dog and young children for travel, and cleaning off sand, within an entirely empty car park. The Claimant's automated "gate-to-gate" ANPR timings fail to isolate actual stationary parking duration from the mandatory consideration and grace periods required to safely pack up and navigate the site.
5. Total Lack of Commercial Justification and Absence of Loss
5.1. The alleged incident occurred on a Monday. On this day, the Turner Contemporary Art Gallery—to which this car park is exclusively attached—was fully closed to the public.
5.2. Consequently, the car park was virtually vacant and dormant. The Defendant's vehicle did not obstruct operations, cause a nuisance, or prevent any other paying motorists from parking.
5.3. Under the binding precedent of ParkingEye v Beavis [2015] UKSC 67, a private parking charge must possess a "legitimate interest" or "commercial justification" to be enforceable; it cannot be an unconscionable penalty.
5.4. Demanding an exorbitant penalty for a minor overstay where 82% of the stay was fully paid for, in an empty car park serving a closed facility, serves no legitimate management purpose. It is an unenforceable penalty designed solely to extract disproportionate profit. 
6. Chronology of Correspondence and Settlement Offers
6.1. The Defendant has maintained a consistent dialogue and acted reasonably throughout:Initial Appeal: Submitted on 15/09/2024, explicitly detailing the technical restrictions of the RingGo app and poor local signal. Rejected by the Claimant on 01/10/2024 via a generic template.  POPLA Appeal: Lodged subsequently, where the Defendant formally offered to pay the tariff difference of £1.65 to cover the exact fractional shortfall. This was refused on a purely rigid, factual automated basis on 17/12/2024.
6.2. The Defendant relies upon this correspondence to demonstrate a continuous good-faith willingness to settle the true value of the stay, which the Claimant unreasonably refused in pursuit of a windfall. 
7. Unlawful Double Recovery and Abuse of Process
7.1. The Claimant has appended an arbitrary "damages" fee to the original £100 parking charge to arrive at the demanded £170.00.
7.2. The Defendant avers that this inflation constitutes an abuse of process. Such automated, artificial add-ons are strictly disallowed under the BPA Code of Practice and the principles set out in ParkingEye v Beavis. It represents a clear attempt at double recovery for legal/debt services that are already factored into the primary £100 charge. Numerous County Courts routinely strike out claims in their entirety on this basis.
8. Strict Proof of Landowner Authority
8.1. The Claimant is put to strict proof that it holds the requisite written contemporaneous landowner authority to operate, issue charges, and pursue litigation in its own name at this specific location.
9. Conclusion & Order Sought
9.1. The Defendant invites the court to strike out the claim under CPR 3.4 as an abuse of process and having no real prospect of success. In the alternative, the Defendant requests that the claim be dismissed.
Statement of Truth
I believe that the facts stated in this Defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.1. fied by a statement of truth without an honest belief in its truth.

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #24 on: »
Can you show us the PoC? There's nothing showing in your post above.

I think this makes some decent arguments. In my view the strongest argument here is that you tried in good faith to pay for your full stay before leaving, but were prevented from doing so.

Some observations:

Code of Practice - Make sure you are referring to the correct one for the date of the parking incident, if you haven't already.

"2. Sparse Particulars and Failure to Comply with Civil Procedure Rules" - Their particulars are rather sparse,but saying that you are "unable to plead properly to the PoC" might be a stretch. It might not appear particularly credible to say that you are unable to plead properly, when you then go on to make 6 defence points backed up by 17 sub-paragraphs of argument. It's also clear that you are familiar with the nature of the claim, as you are able to explain the exact circumstances of parking on the day, and the exact trail of correspondence between you and Smart that followed. I'd agree that the PoC are vague, but I'm not convinced it's your strongest argument, so I'd be minded not to lead with it.

4. Mandatory Grace Periods and ANPR Deficiencies - the consideration period is a period within which a driver may leave a car park if he does not agree with the terms, it's not an additional period of free parking added to your stay, you may need to amend the wording here. Also, one of the inherent 'weaknesses' of ANPR is that it records time in and out, not time parked, as you note, but this is one of the reasons there is a grace period.


Quote
4.4. A significant portion of this time was spent physically preparing a dog and young children for travel, and cleaning off sand, within an entirely empty car park.
I'm not sure this is particularly relevant to your argument, as the vehicle presumably remained parked whilst you cleaned off sand and got the children/dog ready. If anything it undermines your broader argument about the function of ANPR, as you accept that the vehicle was parked for much of the alleged overstay.

5. Total Lack of Commercial Justification and Absence of Loss - I'm not sure this is a particularly compelling argument. I think one could argue for there being a relatively clear commercial justification for a deterrent charge in the event of someone failing to pay the correct amount for their stay. The landowner would seem to have an obvious "legitimate interest" in making sure that people pay the tariff that corresponds to the length of their stay. I note your point around 82% of the stay being paid for, to which the obvious counter is "when should enforcement begin?". The argument here risks looking like you are asking the court to take the position that motorists need only pay for 82% of their parking.

Spelling - minor point, but I'd change to British English.

Once we've seen the PoC we may be able to offer further input.

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #25 on: »
thanks a lot for this, very valid feedfack, I will revise accordingly.

I thought I inserted the Claim form in my previous post, but obviously not! see below and let me know if any further advice!

Image IMG 0918 1 hosted on ImgBB
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« Last Edit: Today at 06:56:42 pm by darkpolar »

Re: Smart Parking PCN - Failure to pay for sufficient time
« Reply #26 on: »
Thanks, so
22 June to submit defence or Acknowledgement of Service
6 July to submit defence if AoS submitted in time
Plenty of time.

The Particulars of Claim are rubbish, as usual, but this may not be your best primary defence point, just one of the additional points you will make.
« Last Edit: Today at 07:02:31 pm by jfollows »