A Consultancy firm working for the Department for Levelling up Housing & Communities (DLUHC) has asked to share this, to help inform the final work of bringing in Statutory regulation of the parking industry.
The Department for Levelling up Housing & Communities (DLUHC) is working with Zaizi, an independent consulting company, who are conducting research about people’s experiences of receiving a parking charge notice (PCN) and appealing it.
We are looking for UK-based participants who have had to appeal a parking charge notice (PCN). Zaizi is working with People for Research, the UK's leading user recruitment agency for market research and usability testing to run some research with the general public and help to improve services for all.
We are looking to understand the experience of people who received a parking charge notice from a private parking operator. Participants will need to be motorists and either the person who was driving at the time of the parking in dispute, or the registered keeper of the car.
If you are available and interested in taking part in paid research, please complete the short questionnaire below. If you are suitable, People for Research will be in touch with you in the next few days to confirm your session. The session will involve a video call with a researcher.
Date of sessions: Monday 20th May to Wednesday 5th June
Type of research session: 1-2-1 online discussion
Incentive: £60 bank transfer/voucher
We are interested in speaking to anyone who has received a Parking Charge Notice (PCN) from a private parking operator, more specifically this can be anyone:
Who was driving at the time of the parking incident in dispute
The registered keeper of the car who received the PCN but was not present at the time the car was parked
Anyone who was successful in their appeal
Anyone who was unsuccessful in their appeal
Anyone who did not challenge/appeal but felt they had a strong case to appeal against the PCN
Anyone who went through the first stage/challenge but did not proceed to the second stage appeal
To ensure we have a diverse group of users to speak to, the team are particularly interested in speaking to people from the following:
A mix of genders
English as a second language
Low digital literacy
A range of accessibility needs (e.g. neurodiversity, visual impairments etc), ages, socio economic backgrounds, ethnic backgrounds, locations where people live (in England, Scotland and Wales)
The initial part of the survey to respond and confirm your interest is here:
https://www.smartsurvey.co.uk/s/ParkingChargeNoticeSurvey/Please read Zaizi's privacy notice
here.
Please read People for Research's privacy notice
here.
