Hi,
I have finally received my first private parking ticket (after 20 years of posting on Pepipoo)!
I understand since 2012 you can't ignore them any more, so wondered what my fist port of call was - appeal to the company?
The images appear almost impossible to read on the NTK, being about three inches square.
The allegation is parking outside a 'marked bay' at a Free LIDL car park.
Attached is an image of the first I've heard of the affair, as RK (No ticket was placed on the windscreen):
Cheers
Thought the name looked familiar from PePiPoo - welcome to FTLA!
I have removed your upload of the back page of the notice - your vehicle reg and PCN number were visible (at the bottom on the 'transfer of liability' section).
Some of the information you've blocked off on the front page might be useful... Can you tell us/show us exactly what it says for:
- All dates and times specified (exact wording please)
- Any location specified (again, exact wording)
A good first port of call will be to speak to the management of the Lidl store to see if they will intervene.
Thanks for the welcome, good to be here!
Yes, glad you removed page 2, didn't notice that.
Date of Posting: 19 November 2024
Location: Lidl, Paddock Retail Park, KT13 0SL
Date of Parking Event: 17/11/2024
Observation Time: 13:28:20 - 13:30:11
Reason for issue: Not parking wholly within a marked bay.
Have you approached Lidl to ask them to get it cancelled?
Have you approached Lidl to ask them to get it cancelled?
Not yet. I will go there Sunday and ask (it's 5 miles or so away, in Weybridge).
Make sure you aim as high as possible up the management food chain.
The manager of LIDL referred me to their customer care line, who informed me they use Parking Eye for their dedicated parking spaces, so the car park I was in (although attached to the building) is not owned or run by them.
Unless the car park is also shared with other retail stores at the location, then the manager is fobbing you off. We already know that the car park is nit "run by them". Whilst it may not be "owned" by Lidl, they will be the leaseholder of the land and will have contracted ParkingEye to manage it.
I suggest you aim for the very top of the management food chain and email the CEO. Let them delegate it to someone at least several pay grades, and possibly more switched on, above a lowly customer service bod.
It's a retail park - could it be the case that Lidl has some spaces that they organise the management of (via ParkingEye) and the retail park management deal with the rest? If so, trying to contact whoever owns/manages the retail park might be wise.
I think the point they were making is if it was a dedicated LIDL car park it would be run by Parking Eye and they could cancel it, but this one was run by 'National Parking Control', so it wasn't under their control.
In which case, I'd advise ignoring everything you receive from now on unless it is a Letter of Claim (LoC) and the eventual N1SDT Claim Form from the CNBC. Anything else, such as appealing is simply a waste of time and effort as NPC are IPC members.
Others may disagree but I would place money on the final outcome being the same.
There is still merit in trying to contact the owners/managing agent of the retail park, in my view
Agree x 1
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