Dear all,
thanks in advance for your help. Last year my local gym sited in an east London industrial estate introduced parking restrictions upon request from the council, managed by "Private Parking Solutions". They provided me with a paper parking permit which has a starting date of 27 September and has been on display in my car.
Last October I received a PCN for "not clearly displaying a parking ticket". The pictures taken on the day (and visible online) were of really poor quality. I discussed this with the gym manager who advised me to contest the PCN and provide them with evidence of my parking ticket. I did as advised on the 1st November and received an automatic confirmation that the appeal had been submitted.
Four months pass and I receive no further communications from PPS. Today I received a letter from "TNC Collections" saying that I have ignored previous correspondance, and threatening further action. See this
https://imgur.com/a/2yAo4Wa I am not entirely sure how to navigate this, whether ignoring it vs calling them up to try and contest this further would be of any use.
I am grateful for any help, thanks!
TNC are nothing but a powerless debt collector. You can safely ignore anything from TNC.
As you say you have not received any response to your initial appeal, you should send a formal complaint to PPS requesting evidence that they actually sent a response yo your appeal. As the alleged contravention occurred after 1st October 2024, the BPA/IPC Private Parking Single Code of Practice (PPSCoP) was in force and they are required under section 8.1.2 to provide proof of when any correspondence was sent to you. Therefore, parking operators must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party Mail Consolidator actually put it in the postal system.)
Send PPS the following formal complaint:
Subject: Formal Complaint – Failure to Respond to Appeal & Unlawful Escalation to Debt Collection
Dear Sir/Madam,
I am writing to formally complain about the handling of my appeal regarding Parking Charge Notice (PCN [PCN Number]), which was issued to my vehicle ([Vehicle Registration]) at [Gym Name & Address].
1. Failure to Provide an Appeal Outcome
I submitted my appeal on 1st November 2024, and I received an automated confirmation of submission. However, I have not received any response to my appeal from PPS in the four months since. Despite this, I have now received a letter from TNC Collections dated [Date], falsely claiming that I have ignored previous correspondence.
This constitutes a clear breach of the Private Parking Single Code of Practice (PPSCoP), which mandates that parking operators retain records of the actual date of posting of any appeal rejection, not merely its generation. The Code states:
"Parking operators must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party Mail Consolidator actually put it in the postal system.)"
Unless PPS can conclusively evidence the date on which its appeal rejection was actually posted, I require the following immediate actions:
1. Immediate suspension of all enforcement action, including debt collection.
2. Provision of a copy of the appeal rejection letter you claim to have sent.
3. Confirmation that I will now be given a fresh opportunity to escalate my appeal to POPLA.
2. Consequences of Non-Compliance – DVLA Investigation & KADOE Contract Breach
Failure to comply with the PPSCoP invalidates PPS’s KADOE contract with the DVLA, which explicitly requires full compliance with the Code of Practice as a condition of access to Registered Keeper data. A breach of the PPSCoP will result in a formal complaint to the DVLA, which may lead to:
• An investigation into PPS’s non-compliance.
• Potential suspension or termination of PPS’s ability to access Keeper data from the DVLA in the future.
As a BPA-registered operator, PPS is expected to adhere strictly to the PPSCoP. Any failure to comply will be reported, and I will formally request that the DVLA investigates your misuse of Keeper data in this case.
3. Immediate Action Required
I expect a full response within 14 days, addressing all points raised. If you fail to comply, I will escalate this matter directly to the DVLA and the British Parking Association (BPA) and request an investigation into your practices.
Please confirm in writing that enforcement has been suspended until this complaint is fully addressed.
Yours faithfully,
Me again - sorry!
I sent an email as suggested by your helpful replies. I didn't receive any acknowledgement or response, however this week in the post I have received a "notice of intention to instruct solicitors" from TNT collections. It mentions the details of the PCN again and then has the following
https://imgur.com/a/ClxoHVI. I have also received a similar text from TNT (as when I first appealed I left my phone number). I think I have done my part in terms of contacting the parking company - do I need to contact TNT as well?
Thanks
TNS are a useless debt collector with absolutely no power to do anything. You can safely ignore TNS or any other debt collector. So what if they threaten their “intention to ‘instruct’ solicitors”. They cannot instruct a solicitor to do anything.
TNS threaten that they intend to instruct god to strike you down with a lightning bolt. They are scum of the earth vermin with no power to do anything except to try and make the low-hanging fruit on the gullible tree pay out of ignorance and fear.
They are powerless and you must never, ever communicate with a powerless debt collector. You can safely ignore them. We don’t need to know about their pathetic letters.
Love x 1
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