Author Topic: Premier Park - Parking charge notice for "Not Parked Wholly Within Bay" - Arena Park Coventry  (Read 1418 times)

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Hi everyone,

Looking for some advice please.

My car is leased and the leasing company sent me the parking charge notice from Premier Park for "Not Parked Wholly Within Bay". This happened on 03/03/2025

I've attached a link to the picture of the car parked

https://imgur.com/a/rPl42nI

To me its inside the bay.

Thanks,

Zed

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Your lease company need to name you as the hirer of the vehicle, if they're the ones named on the notice then it's not for you to deal with.

Confirm with them that they have named you as the hirer and then you should receive a notice in your own name, which we can support you to challenge.

Your lease company need to name you as the hirer of the vehicle, if they're the ones named on the notice then it's not for you to deal with.

Confirm with them that they have named you as the hirer and then you should receive a notice in your own name, which we can support you to challenge.

The lease company did send me a letter, which I'll need to forward to Premier Parking.

Just a sidenote, the car is in the parking bay, can the lease company not write back to premier park and tell them they are being daft?

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The lease company did send me a letter, which I'll need to forward to Premier Parking.
No, the lease company need to instruct the parking company that you are the hirer. But, we might be able to work with the letter they've sent you, can you please show us that, and the notice they've sent you addressed to the lease company?

Quote
can the lease company not write back to premier park and tell them they are being daft?
They could, but they won't.



Hi, yes you are right the lease company did instruct the parking company that I am the hirer. Here is the letter



Thanks


Hi, yes you are right the lease company did instruct the parking company that I am the hirer.

Is what you have show us addressed to you or the lease company? How was it sent to you? By post or as an attachment in an email?

There is no way that the "incident date" and the issue date of a Notice to Keeper (NtK) or a Notice to Hirer (NtH) can be the same date. What we have here is evidence of unlawful behaviour from a company we already know are in criminal breach of The Companies (Trading Disclosures) Regulations 2008, regulation 10.

They are mendaciously claiming that on Monday 3rd March, just two days ago, they recorded the alleged breach of contract, requested the Keepers details from the DVLA and received them on the same date (an impossibility), sent an NtK to the hire/lease company, who then informed them of the Hirers details and they then sent an NtK to the Hirer in the Hirers name and this was received today, Wednesday 5th March.

The DVLA take at least 24 hours to process a Keeper data request.

First things first... Is what you have shown us, the NtK, in your name or the lease/hire company's name? Unless you receive an NtH in your name, there is nothing you can do to appeal it. You are in the centre of a scam and you should inform the lease company of the same.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain


Hi, yes you are right the lease company did instruct the parking company that I am the hirer.

Is what you have show us addressed to you or the lease company? How was it sent to you? By post or as an attachment in an email?

There is no way that the "incident date" and the issue date of a Notice to Keeper (NtK) or a Notice to Hirer (NtH) can be the same date. What we have here is evidence of unlawful behaviour from a company we already know are in criminal breach of The Companies (Trading Disclosures) Regulations 2008, regulation 10.

They are mendaciously claiming that on Monday 3rd March, just two days ago, they recorded the alleged breach of contract, requested the Keepers details from the DVLA and received them on the same date (an impossibility), sent an NtK to the hire/lease company, who then informed them of the Hirers details and they then sent an NtK to the Hirer in the Hirers name and this was received today, Wednesday 5th March.

The DVLA take at least 24 hours to process a Keeper data request.

First things first... Is what you have shown us, the NtK, in your name or the lease/hire company's name? Unless you receive an NtH in your name, there is nothing you can do to appeal it. You are in the centre of a scam and you should inform the lease company of the same.

The NTK is addressed to the lease company name and they have provided my details as the hirer to the parking company so I should be receiving the NTK. The lease company emailed me the NTK and said you will be receiving it as the hirer from them.


Wait for the Notice to Hirer, which will likely be a re-hash of the notice you already have, in which case it will not comply with PoFA 13 & 14 (https://www.legislation.gov.uk/ukpga/2012/9/schedule/4/paragraph/13) to hold you liable.

If the NtH does not include the additional documents required by PoFA to transfer liability to you, the hirer, you will effectively respond to that effect. They’re likely to refuse your appeal but will give you a POPLA code who should uphold your subsequent appeal to them on the same basis.

They drag it out because they know lots of people will pay up rather than going to POPLA.
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I also asked how was that copy of the NtK sent to you, the Hirer, by the lease company? Did they email it to you as an attachment or did they post it to you?

Also, on what date did YOU receive the copy of the NtK from the lease company?

Please answer the questions.
« Last Edit: March 06, 2025, 09:55:34 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I also asked how was that copy of the NtK sent to you, the Hirer, by the lease company? Did they email it to you as an attachment or did they post it to you?

Please show BOTH sides of the NtK and DO NOT chop off the top or bottom. I need to see the whole of both sides.

Also, on what date did YOU receive the copy of the NtK from the lease company?

Please answer the questions.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

You should also send the following email to the BPA and attach a copy of the NtK you received. Send it to info@britishparking.co.uk and also CC in yourself.

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Subject: Urgent Query – Premier Park Ltd Issued a Notice to Keeper on the Same Day as the Alleged Contravention

Dear BPA Compliance Team,

I am writing to formally raise an urgent query regarding a serious procedural anomaly in a Notice to Keeper (NtK) issued by BPA-approved operator Premier Park Ltd.

I am the Hirer of the vehicle in question. I have received a copy of the NtK from the lease company, which has transferred liability to me as the hirer, although I have not yet received a Notice to Hirer (NtH).

The alleged contravention took place on 3rd March 2025, and Premier Park Ltd issued the NtK on the same day (3rd March 2025). However, what makes this particularly alarming is that the NtK contains timestamped photos taken by Premier Park Ltd’s enforcement attendant, also dated 3rd March 2025.

As you are aware, for an operator to issue an NtK, they must first obtain the registered keeper’s details from the DVLA via a KADOE request. Given that this process takes at least 24 hours, it is procedurally impossible for Premier Park Ltd to have:

• Recorded the alleged contravention.
• Submitted a request to the DVLA for the registered keeper’s details.
• Received a response from the DVLA.
• Processed and issued the NtK on the same day as the contravention.

Since the timestamped photos on the NtK match the issue date, Premier Park Ltd could not have obtained DVLA data before issuing the NtK. This strongly suggests they have either:

• Issued the NtK without making a legitimate request to the DVLA (a breach of the BPA Code of Practice, the DVLA’s KADOE contract, and potentially GDPR).
• Used previously obtained keeper data inappropriately, which is strictly prohibited.
• Falsely represented that the NtK was validly issued, which may constitute fraudulent misrepresentation.

I wish to make it clear that I will not be engaging in a formal complaint process with Premier Park Ltd. I have zero faith in a company that is quite obviously operating in a fraudulent manner, and I fully intend to report them to the police for suspected fraudulent activity, as well as to the DVLA and ICO for data protection breaches.

However, before proceeding, I would like the BPA’s formal position on this matter. Specifically:

1. Does the BPA believe it is possible for an operator to issue an NtK on the same day as an alleged contravention, given the requirement to obtain DVLA data first?
2. Would such an issuance be compliant with BPA rules and the DVLA’s KADOE contract?
3. What action will the BPA take if an operator is found to have unlawfully processed personal data in this way?

For reference, I have attached a copy of the NtK, which clearly shows the issue date and timestamped photos taken by the Premier Park Ltd operative.

Given the serious implications of this matter, I would appreciate a prompt response.

Yours sincerely,

[Your Name]
[Your Contact Information]

Attachment: Copy of the Premier Park Ltd NtK

Please confirm when you actually send it and any response you receive from them.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi,

The lease company emailed me the NTK as attachments on 04/03/25

I've added the bottom part and the back page as well of the NTK

https://imgur.com/a/rPl42nI


I will also send the email you mentioned below to BPA info@britishparking.co.uk

Thanks

So, the Alleged contravention is recorded at 14:40 on Monday 3rd March. The NtK is alleged to have been issued on Monday 3rd March and received by the Keeper no later than Tuesday 4th March.

How much more evidence is needed that the operator is operating unlawfully? Any of the other regulars on here have any views on this or able to point out where I may be going wrong?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi, I did send the email to BPA on Saturday. I'll let you know when I get a response back

Thanks

Just a small update.
I received a response from BPA and have attached that email and I have also received the PCN today on my name as the hirer.

https://imgur.com/a/dNQSNo8

Is there a standard template to use for the appeal?

Thanks