3. Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
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Re: Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
« Reply #15 on: »
Quote from: b789 on March 28, 2025, 12:18:24 pm
Here’s how to make a DVLA complaint:

[INSERT A SHORT SUMMARY OF THE BREACH(ES), e.g. failure to follow grace periods, misleading notices, refusal to engage with a complaint, pursuing a charge despite having evidence of disability or mitigation, etc.]

Would like to ask which reason(s) would be the best describe please, thanks
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Re: Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
« Reply #16 on: »
Bluntly, the ones that apply to your case...

The obvious one that springs to mind is them claiming the ability to rely on Schedule 4 of the Protection of Freedoms Act to recover the charge from the keeper, when the land on which the vehicle was parked is not "relevant land" for the purposes of that Act
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Re: Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
« Reply #17 on: »
Quote from: DWMB2 on May 15, 2025, 08:09:48 pm
Bluntly, the ones that apply to your case...

The obvious one that springs to mind is them claiming the ability to rely on Schedule 4 of the Protection of Freedoms Act to recover the charge from the keeper, when the land on which the vehicle was parked is not "relevant land" for the purposes of that Act

Cheers DWMB2
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Re: Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
« Reply #18 on: »
Quote from: b789 on May 15, 2025, 07:19:40 pm
That is a win. However, please do send the DVLA complaint. WE need to Mae sure that these rogue companies are investigated and that these complaints are logged with the DVLA for future reference.

You will likely receive a Step 1 response to the c complaint which will essentially be a fob-ff by the DVLA. However, let us know and we can advise on bow to escalate it to eh Head of Complaints at the DVLA in a Step to application.

Yup they did, what should I do to step 2
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Re: Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour
« Reply #19 on: »
If you've had the fob-off response from the DVLA to your step 1 complaint, then show us so that the appropriate Step 2 can be formulated. The process is identical to Step 1 but the link is to Head of Complaints:

https://contact.dvla.gov.uk/head-of-complaints
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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  3. Britannia Parking - Failed to make a valid payment - Saundersfoot Harbour