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A PCN has been received from Parkingeye dated 20/5/25 regarding an 'Event' on 15/5/25 . It has a picture of a moving vehicle entering the car park arriving at 08:07:26 and the same moving vehicle leaving at 08:42:16 stating "time in car park 34 minutes".

The Driver parked initially in Waitrose car park, where the signage states "Up to 30 minutes free parking" the driver conducted their business promptly and moved the vehicle to the car park adjacent to Aldi. Again checking that the parking was free for upto 1.5 hrs. Again, conducting their business promptly.

The reverse of the PCN reads that the charge is "by either remaining at the cark park for longer than permitted, or by not entering your registration details via the terminal, in accordance with the terms and conditions set out in the signsge, the Parking Charge is now payable to Parkingeye Ltd (as Creditor).

The charge is set at £70 within 28 days, but discounted to £40 if paid within 14 days.

The vehicle clearly wasn't parked for 34 minutes as the driver had to drive in, park in car park, then move the car to car park 2 then move it again to leave the car park.

What should i do?

A PCN has been received from Parkingeye dated 20/5/25 regarding an 'Event' on 15/5/25 . It has a picture of a moving vehicle entering the car park arriving at 08:07:26 and the same moving vehicle leaving at 08:42:16 stating "time in car park 34 minutes".

The Driver parked initially in Waitrose car park, where the signage states "Up to 30 minutes free parking" the driver conducted their business promptly and moved the vehicle to the car park adjacent to Aldi. Again checking that the parking was free for upto 1.5 hrs. Again, conducting their business promptly.

The reverse of the PCN reads that the charge is "by either remaining at the cark park for longer than permitted, or by not entering your registration details via the terminal, in accordance with the terms and conditions set out in the signsge, the Parking Charge is now payable to Parkingeye Ltd (as Creditor).

The charge is set at £70 within 28 days, but discounted to £40 if paid within 14 days.

The vehicle clearly wasn't parked for 34 minutes as the driver had to drive in, park in car park, then move the car to car park 2 then move it again to leave the car park.

What should i do?

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I'm assuming that both locations (Aldi and Waitrose) are accessed through the common entrance off the roundabout on the B2237. The GSV view is from June 2024 and the Aldi was still a construction site at that time.

Can you get some photos of the signage as you come off the roundabout and also as you turn left into the Aldi car park. If you can, check and see where the ANPR cameras are located for each car park. Mark everything on a map of the location.

I'm assuming that both car parks are operated by ParkingEye. There is a possibility that they are using a single ANPR camera that covers both car parks minty/exit. However if there are different terms and conditions for each car park, then they have a problem.

We need a details description of how they are operating both car parks. Also, on what date did the Aldi car park become operational? Was it less than 4 months ago?

This may be a problem for HarrysDad who I happen to know and suggested he post on here, he lives in the Lake District and was visiting a relative near Guildford. It's a long way for him to go to get photos, is there any good soul on here that's from the Horsham area who could help?

Ask and you shall receive! Apologies if this is not the accepted way to post images, but this is my first post 

Thanks very much for your help. I did as suggested and contacted Aldi's CEO yesterday evening explaining the situation and got a response first thing this morning saying the charge has been cancelled and my points taken on board.