Hello,
The RK received the following "Notice to Keeper" for a car parked in McDonald's premises and who allegedly left the premises for more than 5 minutes.
According to the driver, here is what happened:
- They placed an order from Mcdo app at 11:35am and parked around that time in the parking. They have the receipt.
- They went inside to collect their order and ate on the premises sitting on a table inside.
- A few minutes into eating at the table, an agent (can't recall if McDonald's employee or private parking employee) asked them if they had a car parked and they gave the registration to the person who was carrying a tablet to check. This must have been close to 11:50am because by the time the order was placed, collected and started eating, a few minutes must have passed.
- When they finished, the driver went to the bathroom and then outside to smoke and making a call. They may have stepped outside the premises, although it's not clear what defines the exact premises. They didn't realise it was a so-called "breached" after consuming a meal literally a few minutes before at this very McDonald's!
As the RK, I received the NtK below and the provided link shows only photos taken by the agent himself (not security camera) of the empty car at 12:00pm and 12:06pm. What a sneaky guy as the alleged offence started to be recorded at 12:00pm according to the photos and he probably asked the driver about their car just a few minutes before!
As the RK, I went to the McDonald's again to dispute this, in a friendly manner, but the manager said he couldn't do anything and only advised to contact MET Parking Services to appeal... He also said there were cameras "all around the premises" as a way to tell me not to challenge it if the driver did indeed leave the premises...
I read the topics and I can see that most threads suggest to send a letter about the non compliance of the NtK rather than disputing the facts.
Can this 3rd party company or McDonalds look at CCTV cameras and show that the person who arrived with the vehicle (as they left the vehicle to go inside and collect the order) indeed left the premises and then returned to take their car?
Anyway, any advice of this specific case or should I keep it simple? I understand that complaining to the MET Parking company is likely to fail anyway and that I will need to go to the next step after that.
Thank you!
