You can take the tin foil hat off. No-one from Parking Eye will be reading this trying to figure out who you are. Even if there was someone, what do you imagine they can do? ParkingEye issue many thousands of PCNs every single day. There is no dark room filled with computer screen and a load of hooded youths scouring the internet for peoples comments in order to do, I don't know whatever it is you imagine they do.
How did you submit the formal complaint and on what date did you submit it?
I suggest you send the following to ParkingEye:
Subject: Formal Notification: Matter Now Being Escalated to DVLA and BPA
Dear ParkingEye Complaints Team,
This is to formally notify you that, due to your failure to provide any final response to my appeal submitted on 19 February 2025, and your failure even to acknowledge my formal complaint submitted on 7 March 2025, the matter is now being escalated.
You are in breach of BPA/IPC Private Parking Single Code of Practice (PPSCoP), specifically:
• Section 8.4.1 – requiring a full response to appeals within 28 days; and
• Section 11.3 – requiring acknowledgement of complaints within 14 days and a full response within 28 days.
In view of these breaches, I am now filing:
• A formal complaint with the DVLA Data Sharing Team, reporting your unlawful use of my keeper data and breach of your KADOE contract by issuing a Notice to Keeper in Scotland containing a PoFA warning; and
• A formal complaint with the British Parking Association (BPA), detailing your non-compliant conduct and failure to adhere to the PPSCoP and membership obligations.
This notification is for your records. No further correspondence is required unless it is a full and final response addressing all the points raised in my complaint dated 7 March 2025.
Yours sincerely,
[Your Full Name]
Registered Keeper
[PCN Reference]
Here’s how to make a DVLA complaint:
• Go to:
https://contact.dvla.gov.uk/complaints• Select: “Making a complaint or compliment about the
Vehicles service you have received”
• Enter your personal details, contact details, and vehicle details
• Use the text box to summarise your complaint or insert a covering note
• You will then be able to upload a file (up to 19.5 MB) — this can be your full complaint or supporting evidence
That’s it.
The DVLA is required to record, investigate and respond to every complaint about a private parking company. If everyone who encounters a breach took the time to submit a complaint, we might finally see the DVLA take meaningful action—whether that means curtailing or removing KADOE access altogether.
For the text part of the complaint the webform could use the following:
I am submitting a formal complaint against [INSERT PPC NAME], an [INSERT IPC or BPA] AOS member with DVLA KADOE access, for breaching the BPA/IPC Private Parking Single Code of Practice (PPSCoP) after obtaining my personal data.
While the Operator may have had reasonable cause at the time of their KADOE request, their subsequent misuse of my data—through conduct that contravenes the PPSCoP—renders that use unlawful. The PPSCoP forms an integral part of the DVLA’s governance framework for data access by private parking firms. Continued access is conditional on compliance.
The DVLA, as data controller, is obliged under UK GDPR and the Data Protection Act 2018 to investigate and take enforcement action when data is misused following release. This complaint is not about whether the data was obtained lawfully at the outset, but whether its subsequent use breached the terms under which it was provided.
I have prepared a supporting statement setting out the nature of the breach and the Operator’s actions, and I request a full investigation into this matter. I have attached the supporting document.
Please acknowledge receipt and confirm the reference number for this complaint.
Then you could upload the following as a PDF file for the formal complaint itself:
SUPPORTING STATEMENTComplaint to DVLA – Breach of KADOE Contract and PPSCoP
Operator name: [INSERT PPC NAME]
Date of PCN issue: [INSERT DATE]
Vehicle registration: [INSERT VRM]
I am submitting this complaint to report a misuse of my personal data by [INSERT PPC NAME], who obtained my keeper details from the DVLA under the KADOE (Keeper At Date Of Event) contract.
Although the parking company may have had reasonable cause to request my data initially, the way they have used that data afterwards amounts to unlawful processing. This is because they have acted in breach of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), which is a mandatory requirement for access to DVLA keeper data. The PPSCoP forms part of the framework that regulates how parking companies must behave once they have received keeper data from the DVLA.
The KADOE contract makes clear that keeper data may only be used to pursue an unpaid parking charge in line with the Code of Practice. If a parking company fails to comply with the PPSCoP after receiving DVLA data, their use of that data becomes unlawful, as they are no longer using it for a permitted purpose.
In this case, [INSERT PPC NAME] has breached the PPSCoP in the following ways:
[INSERT A SHORT SUMMARY OF THE BREACH(ES), e.g. failure to follow grace periods, misleading notices, refusal to engage with a complaint, pursuing a charge despite having evidence of disability or mitigation, etc.]
These are not minor or technical breaches. They show a clear disregard for the standards required under the current single Code. As a result, the operator is no longer entitled to use the keeper data they obtained from the DVLA, because the purpose for which it was provided (a fair and lawful pursuit of a charge under the Code) no longer applies.
The DVLA remains the Data Controller for the data it releases under KADOE, and is therefore responsible for ensuring that personal data is not misused by third parties. This includes taking action against AOS operators who breach the conditions under which the data was provided. I am therefore asking the DVLA to investigate this breach and to take appropriate action under the terms of the KADOE contract.
This may include:
• Confirming that a breach has occurred
• Taking enforcement action against the operator
•Suspending or terminating their KADOE access if warranted
I have attached relevant supporting material with this statement. Please confirm receipt and provide a reference for this complaint. I am also happy to provide further information if required.
Name: [INSERT YOUR NAME]
Date: [INSERT DATE]
