Free Traffic Legal Advice

Hoping someone can point me in the right directio for the below letter.

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I drove to my office at MediaCityUK to unload and load equipment. The office is several floors up and I had a lot to carry. The bay is loading only with a 20-minute maximum. I unloaded and reloaded the vehicle, but it came to 23 minutes 13 seconds, so just over 3 minutes over.

A few details that might matter:

• Enforcement has recently switched from no ANPR to ANPR. The signs before and after the change both state ANPR may be used, and I think the signage was updated shortly before this happened.
• The signs don't make clear when the 20 minutes actually starts and stops. I'd assumed it ran from engine-off to engine-on, on which basis I was barely over.
• There doesn't seem to be any grace period applied.

I'm planning to appeal but want to make sure I lead with the strongest grounds. My instinct is to argue the grace period (I thought operators had to allow around 10 minutes at the end), plus the unclear signage and the recent ANPR change. Does that sound right, and is there anything stronger I'm missing? Any wording tips for the appeal itself would be hugely appreciated.

As an afterthought: if I appeal and they reject it, can I still pay the £60 discounted amount on the letter, or do I lose that by appealing?

Thanks in advance.

Yeah I was expecting a 10 minute grace peroid. Here is the simple sign near by, there is another sign around the corner but I don't have a photo of that to hand.

What are your thoughts on how to respond?

With only an entry photo and then an exit photo the actual 'period of parking' is not demonstrated.

Given that the timings are so tight, the 'overstay' could purely be down to the vehicle coming and going.

You are under no obligation to explain your reason to the Parking company as they must provide the 10 minutes if there was a delay due to traffic congestion or anything similar then by all means put that in do not over complicate the appeal. Just initially quote BPA  code of practice If I recall Section 19.5 but double check it see what they say.