Author Topic: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden  (Read 578 times)

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Dear all,

I received a PCN issued on 19 July 2025 and haven't had time to address this.

On the day in question, the driver inadvertently entered the wrong registration number in the ticket machine, reversing the last two digits. Parking is free at the hospital but you have to input your registration number in the machine which the driver did wrongly. There was no ticket or receipt so I don't have evidence - however I assume the parking company can check that a car with a very similar registration number had registered around the same time.

Does the registered keeper have a case to appeal and can you please help with drafting the appeal email please. Photos of the PCN are attached for reference.

Thanks in advance.

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Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #1 on: »
Does the hospital have a PALS service? If so, complain to them and get them to have it cancelled. If it is a private hospital, complain to the hospital management and get them to call off their dogs.

Only after you have exhausted Plan A do you need to appeal directly.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #2 on: »
I tried calling a few times today and no one is picking up. I will try again tomorrow and report back.

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #3 on: »
You'd be better off contacting them in writing so that you have a paper trail of any promises made

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #4 on: »
Spoke to the hospital just now and not sure if this is just their standard response but they said I had to go through the Appeals process.

Any advice on what I should say gratefully received.

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #5 on: »
Is it an NHS hospital with a PALS service? If not, then whoever you spoke to is fobbing you off. The hospital will have contracted the parking operator. You need to go as high up the management food chain with your complaint, not some receptionist or customer service rep.

Try pointing out that as the contractor for the unregulated private parking firm, who is the Monkey and who is the Organ Grinder in their contractual relationship?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #6 on: »
Just an observation but how is the parking contractor supposed to know you miss entered your if you don't tell them? They've issued a PCN as per their contract with the hospital. If you appeal they should cancel it on the basis of a minor keying error. If they don't then by all means pick up the pitch forks. No harm in pursuing plan B along side plan A.

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #7 on: »
It is not beyond the realms of current technology for their system not to allow entry of a VRM that has not registered on their ANPR system. That of course would immediately alert the driver that they may have mis-keyed their VRM.

However, that would deprive the greedy bar-stewards of a chance to fleece the motorist and fund their excessive profits.

The again, if it is only a minor keying error, it doesn't take much intelligence to check the ANPR logs for an obvious mis-keying error does it?

The PPSCoP requires all operators to perform a manual quality control check on ALL ANPR images and that will include checking that there is some cross check against payments/permits etc. Any ANPR image of a VRM that is not registered can and is easily flagged and it ice at that point that the operator should be checking for payments to VRMs that are not logged by ANPR.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #8 on: »
Actually cross referencing ANPR data with VRMs entered is quite a big thing to implement and comes with some major downsides (not withstanding loss of revenue). It can cause more problems than it solves, people get quite upset when the system rejects their VRM, quite often because the cameras have failed to pick up the vehicle entry not to mention people not knowing the difference between 0 and O.

Checking the ANPR logs when your know what you're looking for is simple but doing that automatically looking for every permutation of incorrectly entered VRM is not. Hence why it's worth appealing, gives the parking company and opportunity to cancel the PCN, obviously if they will very much depends on the operator, which trade body their are a member of can be a good indication of how they approach things.

The requirements for manually checking the ANPR data does not extend to cross checking permits etc. and it wouldn't be practical to do so. Having worked in a number of industries where manual checking of things is performed I'd rather have an automated system do it any day of the week rather than someone on a target being paid minimum wage who doesn't care. Even engaged, intelligent people switch off pretty quickly and miss things.

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #9 on: »
It should not be the motorists problem. These companies are businesses and they are raking in huge profits. If their business model needs changing and it costs them more, then so be it.

I don't think you'll find much, if any, sympathy for these greedy ex-clampers here. If they can't be bothered investing the money to improve their automated systems or pay for the necessary staff to perform any manual checks as required by the PPSCoP, then they shouldn't be in business.

All they do right now is cause misery and waste resources in their quest to bury their snouts in the money trough that is the unregulated private parking industry, not forgetting to mention abusing the court system for their own enrichment.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #10 on: »
Gentle reminder that live case threads are not the place for discussions about what parking companies ought to be doing.

Re: Parkingeye PCN – Inputted wrong reg – Shire Hospital, Harpenden
« Reply #11 on: »
OP, whereas if you were to continue to pursue the hospital(whose status we still do not know) without having appealed - AKA setting out all your facts- you might succeed, in all probability you would have lost your opportunity to challenge the NTK under the creditor's procedures.

Whereas, if you were to set out your case dispassionately, clearly and factually in a challenge you would get a response which would not preclude you from pursuing the hospital and which would in all probability show them as being unreasonable, which is something you could use in any approach to the hospital.

As regards: 'Actually cross referencing ANPR data with VRMs entered is quite a big thing to implement', IMO it's simple and standard practice in my area. All of my local council car parks operate in this way as does my local Sainsbury's. It's called pay on exit.

You enter the car park; your VRM is clocked; you enter your VRM before you leave and if it's held a tariff would be calculated whereas it it's not (because the driver enters the wrong VRM) NO money would be demanded or could be paid. This operates whether there are barriers(my council) or not(Sainsbury's).

I do suggest you don't get PoFAish with any challenge. In the circumstances it would seem inappropriate: if you had to use this when escalating through hospital management then you wouldn't want to come across as anything other than just a straightforward motorist.

Views may differ on this approach.