I did manage to defend a similar claim from parking eye. I parked in a hotel car park where it was free for guests, but you had to enter your reg. I did or thought I did (I may have made a mistake). I could prove I stayed at the hotel.
Parking eye sent me a letter before claim and I said their system may have malfunctioned. I asked for a record of every instance of a malfunction they had, details of how they tracked them, and an overview of the failsafes to ensure data was recorded correctly in the event of a glitch, such as a network glitch. I also asked for a record of how they test the system for such instances.
Additionally, I cited ParkingEye Ltd v Heggie. In this, the judge dismissed the case as there was no loss. In that case, there was an error entering the registration but the person had paid. There seems to be a parallel here - no payment was due so no loss.
I suspect parking eye didn't want me poking holes in the validity of their system or couldn't provide the information. This was years ago, but I suspect that in a post Horizon Post Office Scandal era, a light has been shone on overthrusting computer systems and a court would hold them to proof.
