3. GXS services PCN - Alledged lack of permit - outside Student accommodation building
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Author Topic: GXS services PCN - Alledged lack of permit - outside Student accommodation building  (Read 2335 times)

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Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #30 on: »
Have received the following:



is this now a waiting game?
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Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #31 on: »
An immediate, urgent, formal complaint about this joke of a firm to the Solicitors Regulation Authority (SRA) is required. Keep that response as evidence of their unreasonable behaviour and obvious breach of the PAP.

It can also be used against them in court when they issue the claim. They really are an incompetent bunch of failed wannabes.

https://www.sra.org.uk/consumers/problems/report-solicitor/
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #32 on: »
You'll have to humour my ignorance i'm afraid.

In what way have they violated the Pre-action protocol, and thus on what grounds am i making this complaint upon?



Likewise, on reviewing the complaint form itself,
it asks for a name - i assume i leave this blank given none has been provided?

"b) Does the individual you’re reporting to us act for another person?"
would this be GXS services?

and finally:
"Please tell us your concerns as clearly as possible:
•   provide as much relevant information as possible as this is what we will use to assess your report.
•   include dates where appropriate.
•   If you are reporting more than one solicitor/firm, please make clear what you think each has done wrong.
•    If you have already contacted another organisation about this matter, please tell us the outcome.
"

Is it sufficient to state that they are breaching PAP, and submit their reply i uploaded earlier today?

Many thanks as always.
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Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #33 on: »
Their refusal to engage further, despite your clear dispute and legitimate requests for information, is sufficient grounds to escalate directly to the Solicitors Regulation Authority (SRA) without waiting for another response.

Key Grounds for an SRA Complaint Against Moorside Legal

1. Failure to Comply with the Pre-Action Protocol (PAP) for Debt Claims

• The PAP requires them to provide full details of the claim and respond substantively to any disputes raised.
• Directing you to a website instead of engaging meaningfully is a clear breach of this obligation.

2. Unreasonable Refusal to Communicate in Writing

• Stating that they are “unable to respond directly and in writing” is misleading, as there is no legal basis for refusing to engage properly with a disputed claim.

• This conduct obstructs the fair resolution of disputes and could be seen as an attempt to pressure defendants into paying without due process.

3. Potentially Misleading and Intimidatory Conduct

• Their letter suggests that they will not engage in further discussion once a decision has been made, which misrepresents the legal process.

• Such conduct is contrary to the SRA Principles, particularly Principle 1 (upholding the rule of law and the proper administration of justice) and Principle 2 (acting with integrity).

4. Failure to Act in a Way That Maintains Public Trust in the Legal Profession

• The SRA Code of Conduct (for firms and individuals) requires solicitors to engage fairly and ensure that their conduct does not diminish public trust in the legal profession.

• A blanket refusal to correspond on a disputed matter, especially when pre-litigation obligations exist, is inappropriate and could be seen as an attempt to frustrate fair dispute resolution.


You can submit the complaint online via the SRA website:

https://www.sra.org.uk/consumers/problems/report-solicitor

Attach supporting documents:

1. Your original Letter of Claim response.
2. Moorside Legal’s dismissive reply.
3. A brief statement outlining how their response breaches the SRA’s conduct rules and the Pre-Action Protocol.



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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #34 on: »
Alright.

And i assume this is still in the name of whomever i am meant to be representing?
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Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #35 on: »
yes
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #36 on: »
This is now done.

What next?
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Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #37 on: »
Wait and see.

As for Moorside Legal, you are waiting for an N1SDT Claim Form to arrive from the CNBC. When it does, show it to us, redacting only your personal info, the claim number and the MCOL password. Everything else should remain visible, especially all dates.

Further advice when that happens.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: GXS services PCN - Alledged lack of permit - outside Student accommodation building
« Reply #38 on: »
I have received another exact copy of the last correspondence from Moorside - the one where it goes "we cannot reply specifically, please contact us".
I have had no further reason to contact them besides submitting the solicitors complaint as advised.


Is it unusual to not have received a N1SDT yet?
I assume it is by post as well?
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