3. Parking Eye - Saltburn Leisure and Cricket Club
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marvanelli

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Parking Eye - Saltburn Leisure and Cricket Club
« on: July 19, 2024, 08:03:15 pm »
Hi

I have just today received a Parking Charge Notice (copy attached) from Parking Eye.

I used the car park when taking my daughters swimming, which is allowed, however, I forgot to enter my car's Reg Number in the machine when you first enter the Leisure Centre.

I have spoken with the leisure centre this afternoon and they have sent me an email confirming I attended their leisure centre, on the exact date & time (which also agrees to the date and time on the attached PCN), in which I took my daughters swimming.

I will be appealing this PCN, however, before I do, is there anything I should/shouldn't be doing, during the appeal process?

Any feedback is greatly appreciated.

Thanks


« Last Edit: July 19, 2024, 08:18:30 pm by marvanelli »
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DWMB2

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #1 on: July 19, 2024, 08:11:57 pm »
To help us to help you, please read the following thread and provide as much of the information it asks for that you are able to: READ THIS FIRST - Private Parking Charges Forum guide

In particular we could do with seeing:
  • The notice you have received
  • The signage at the site (including photos of its layout, and close ups showing the terms of the parking contract on offer, including any terms requiring you to input a VRM

Ideally, you could do with getting the leisure centre to instruct ParkingEye to cancel it. ParkingEye are almost certain to reject any appeal, and barring a glaring technical defect there's a fair chance POPLA will too, which would leave the prospect of defending the matter in the County Court (small claims track).

Once we've got all the info, we can look at your options.
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #2 on: July 19, 2024, 08:13:52 pm »
Sorry. I was having a couple of issues trying to upload the original letter I received.

I've edited my inital post to include a copy of the said letter.

Thanks
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DWMB2

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #3 on: July 19, 2024, 08:15:22 pm »
We need to see the back too.
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #4 on: July 19, 2024, 08:19:12 pm »
Sorry.

I've included a copy of the back too.

Cheers :)
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dyslexicdog

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #5 on: July 20, 2024, 06:35:56 am »
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #6 on: July 30, 2024, 02:25:51 pm »
Hi

I have just a response to my appeal - which has been rejected.

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The Rookie

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #7 on: July 30, 2024, 03:13:34 pm »
Well what was your appeal?

A rejection is to be expected PE routinely reject almost every appeal.
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #8 on: July 30, 2024, 03:26:36 pm »
Hi

I appealed on the basis of I actually attended the leisure centre during the whole time my car was parked in their car park. I took my two daughters swimming.

I also attached a copy of the email I received from the leisure centre confirming my attendance.

Unfortunately, the way I appealed was via Parking Eye website in their text box and I never made a copy of my 'appeal'.

I'm not sure what my next step is and where to go from here.

I even paid for the swimming session for me and my two daughters via my bank card.
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DWMB2

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #9 on: July 30, 2024, 03:32:20 pm »
As previously noted, it would be useful to see the signage at the site.

Quote from: DWMB2 on July 19, 2024, 08:11:57 pm
Ideally, you could do with getting the leisure centre to instruct ParkingEye to cancel it.
Have you had any progress with this?
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #10 on: July 30, 2024, 03:37:08 pm »
Quote from: DWMB2 on July 30, 2024, 03:32:20 pm
As previously noted, it would be useful to see the signage at the site.

Quote from: DWMB2 on July 19, 2024, 08:11:57 pm
Ideally, you could do with getting the leisure centre to instruct ParkingEye to cancel it.
Have you had any progress with this?

I've only spoken with the leisure centre once and when I explained the situation, they confirmed it happens fairly regularly (at least once per week), but they did say 'they don't own the car park'.

They then said they could email me confirming my attendance which may help my appeal, which at the time, I was very grateful for.

I didn't ask them to cancel it themselves, as I got the impression they can't.
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b789

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #11 on: July 30, 2024, 03:41:35 pm »
You appeal to POPLA but only on points of law or BPA Code of Practice (CoP) breaches. You have 33 days from the date of the rejection letter, not 28.

Or you can wait and see if PE send you a Letter of Claim (LoC) themselves or they farm it out to DCB Legal. If the latter, they know they have a very weak case if this ever goes to court.

Ideally, you want a court claim as that is the ultimate dispute resolution service. Once a claim is issued, they usually screw up and this is where you ultimately win.

Just understand that debt collector letters are useless and should be ignored. They are simply hoping that you are low-hanging fruit on the gullible tree and will capitulate once they use language designed to shake the fruit out of the gullible tree.

No risk of a CCJ or anything like that if you follow the advice.
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #12 on: July 30, 2024, 03:53:24 pm »
Quote from: b789 on July 30, 2024, 03:41:35 pm
You appeal to POPLA but only on points of law or BPA Code of Practice (CoP) breaches. You have 33 days from the date of the rejection letter, not 28.

Or you can wait and see if PE send you a Letter of Claim (LoC) themselves or they farm it out to DCB Legal. If the latter, they know they have a very weak case if this ever goes to court.

Ideally, you want a court claim as that is the ultimate dispute resolution service. Once a claim is issued, they usually screw up and this is where you ultimately win.

Just understand that debt collector letters are useless and should be ignored. They are simply hoping that you are low-hanging fruit on the gullible tree and will capitulate once they use language designed to shake the fruit out of the gullible tree.

No risk of a CCJ or anything like that if you follow the advice.
Thank you for your advice.

Do you think I should wait a week or two first of all? Or submit an appeal to POPLA straight away?

I'm fairly inexperienced with all this.

I do appreciate all your help.
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DWMB2

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #13 on: July 30, 2024, 04:00:03 pm »
Quote from: marvanelli on July 30, 2024, 03:37:08 pm
I didn't ask them to cancel it themselves, as I got the impression they can't.
I'd say it's well worth trying - surely better than having to potentially go to court to argue the toss. Given you've plenty of time before your POPLA appeal is due, this is worth a go in the meantime. Be polite but persistent. If they can't help, see if you can find who does own the car park.

As noted, signage photos would be useful...
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marvanelli

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Re: Parking Eye - Saltburn Leisure and Cricket Club
« Reply #14 on: July 30, 2024, 04:14:19 pm »
Thanks. I'll give them a call again.

This is the only sign I've found online. I can't remember seeing many others, but I could be wrong.

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