Author Topic: Parking Eye & now Country Court Judgement. 4 minutes late buying parking ticket!  (Read 2698 times)

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Can someone please advise on what should be done, as there is now a CCJ issued to the driver. The driver parked in an underground carpark monitored by Parkingeye in April 2024, while taking their 87 year old mother to the library. There was no phone signal while underground so could not use the app or make calls. Once outside and with phone signal the driver made a payment for 2 hours. (Unaware the clock for parking had started the minute they entered! There are no signs to tell you this). The carpark only has a steep stairway to exit by foot. This took a little longer than normal with the elderly mother. The driver and mother returned before the 2 hours time-slot shown on the app. A month later, a letter was received from PE asking to pay a fine of £100 for not paying for parking. It was assumed to be a mistake, so promptly sent them a photo of the payment receipt.
Then they sent another letter/email and eventually was forced to appeal with POPLA. The same evidence and an explanation of the circumstances were given. POPLA rejected the appeal in August 2024. They claimed there had been an overstay of 4 minutes, due to paying late! The driver offered to pay the extra hour that they had unintentionally gone into. They refused. All correspondence had been by email and online. No further contact was received by email.

The driver lives mostly overseas, so was not in the UK between October 2024 and May 2025, when the court appeal paperwork was sent by post the the UK address in March 2025. Therefore there was no opportunity to appeal. Consequently there is now a CCJ.

Pages and pages of legal jargon were sent. All very confusing. They claimed the driver had stayed longer than 2 hours in the carpark due to clocking the driver when entering the carpark. They allow a few minutes to buy your ticket. This time limit had gone over, due to the carpark not actually having the ability to accept any payment within the timeframe, (no network coverage, and still today no network coverage). No facilities to exit within the timeframe if disabled. There are no signs to inform you that your time starts on entering the carpark with details taken from cameras. Surely they have breached the rules here?
« Last Edit: July 21, 2025, 03:35:33 pm by RebeccaT »

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Welcome to FTLA.

To help us provide the best advice, please read the following thread carefully and provide as much of the information it asks for as you are able to: READ THIS FIRST - Private Parking Charges Forum guide

In addition as a starting point, we could do with seeing the judgement you have received (in particular the dates). It would also be useful to know the period during which you were outside the country.

Thank you for your reply. I have now read the forum guidelines and have made a few amendments to the original post. I will update with more details shortly

The driver lives mostly overseas, so was not in the UK between October 2024 and May 2025
But you are resident in the UK part of the time, and maintain financial interests here? In addition to the information already sought, it would also be useful to know what processes you have in place to ensure you are able to receive and respond to post sent to your British address whilst you are abroad. If you simply allow post to sit unopened for 6+ months at a time and only deal with it when you return, this might present issues.

I do fly back and forth a couple of times a year, and until this, have not had a need for mail to be forwarded or checked, as most companies will correspond by email. I was in communication by just email with Parkingeye and the appeal process with POPLA was all online. I therefore assumed further important correspondence would continue in the same way. It did not. I have attached photo images of the latest paper correspondence. I hope this is helpful and thank you for responding. I am now receiving Debt Recovery letters from dcbl...

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The particulars of claim state that no payment was made to park.
Well, you did pay to park.
As for the parking starting on entry (cameras anpr) it has been said in previous court claims that this is not parking.

Also, the issue of paying within a certain time scale has also been covered in small claims cases and not upheld.

A pity this was not picked up earlier.

The regulars will advise and maybe a case of asking for another hearing.
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The only way to get a CCJ removed from the register is to get it cancelled by the court or set aside.

https://www.registry-trust.org.uk/rt-learn-ew/remove-ccj/

Cancellation (because you pay) is out because you're more than 28 days past the court judgment date, which leaves set aside which can be with consent (of the successful claimant) or contested. I couldn't imagine them consenting therefore you'd be looking at a fee of £303 just to put the matter to a judge(with no guarantee of success). Would you qualify with help with this fee?

https://www.gov.uk/get-help-with-court-fees

Bottom line: what does a CCJ on your credit record for the next 6 years mean to you? Once we know, then it's more likely we could give advice.
« Last Edit: July 21, 2025, 05:37:20 pm by H C Andersen »

Can you evidence that you were out of the country at the time the claim was issued and served and for the duration until after the default CCJ was entered? Do you have evidence that your normal place of residence is abroad and you do not reside in the UK but still maintain financial interests here?

If you mainly live abroad and the claim form was sent to a UK address where you don't actually reside or weren't present, then service may not have been valid. For service within the UK, it must be to a current and proper address where the defendant can reasonably expect to receive legal documents. If the claimant served the form to a UK address without confirming that the Keeper still used it, it could be defective.

CPR 13.2 provides mandatory grounds for setting aside a default judgment if it was wrongly entered. If the Keeper was never properly served—because they were out of the country and the claim form was sent to an address where they weren’t residing—then the judgment may have been wrongly entered under CPR 12.3, which triggers CPR 13.2.

• If service was invalid, for example under CPR 6.9 (usual or last known residence), and the claimant failed to take reasonable steps to verify the correct address, then the court must set aside the judgment under CPR 13.2.
• Evidence showing the Keeper was abroad at the time—such as travel records, visa stamps, tenancy agreements, or council tax records—can support the argument that no valid service occurred.
• Unlike CPR 13.3, which is discretionary, CPR 13.2 is mandatory: if the conditions for default judgment weren’t met, the court has no choice but to set it aside.

You will need to submit an N244 set aside application which will cost £313 but will be recoverable from the claimant. Assuming I am correct about your residency, you should first write to ParkingEye with the following:

Quote
Dear Sirs,

Re: Default Judgment – [Defendant’s Name] – Claim No. [Claim Number]

I write regarding the default judgment entered against me in the above matter.

At the time of purported service, I was residing outside the jurisdiction of England and Wales. The address used was not my residence, and I had no knowledge of the proceedings until after the judgment was entered. No valid service occurred, and you failed to obtain permission to serve out of jurisdiction under CPR 6.36 and Practice Direction 6B.

The judgment was therefore wrongly entered under CPR 12.3, and CPR 13.2 applies. The court is required to set it aside. Furthermore, the court lacks jurisdiction to hear the claim against a defendant domiciled abroad, and I have not submitted to the jurisdiction.

To avoid unnecessary costs and court time, I invite you to consent to a set aside. I am not offering to contribute to the application fee — this situation arises entirely from your procedural failure. A consented application would incur a lower fee of £123, which you would be responsible for paying.

Should you refuse or fail to respond within 7 days, I will proceed with a contested N244 application (fee £313) and seek recovery of that cost in full under CPR 27.14(2)(g), along with any other associated costs, citing unreasonable conduct.

If you agree to resolve the matter by consent, I invite you to submit your proposed draft order for my review. Any wording that implies cost liability or submission to jurisdiction will be rejected.

Yours faithfully,

[Defendant’s Name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Thank you all for your advice and suggestions.

I have considered the option for the CCJ to be set aside. I need to look into this. I would not qualify for financial help with this. Currently a CCJ is something I do not deserve or believe has been correctly evaluated. I know my credit rating has now been effected and has caused me inconvenience. This is not something I wish to have for the next 6 years!

Yes I can prove that I was out of the country at the time the claim was issued and serviced and for the duration until after the default CCJ was entered. I can also prove my residence abroad.

My UK address is my proper and official address in the UK, it’s also on my V5C. In hindsight I should have informed them of my overseas address, but simply thought they would continue the correspondence by email or online etc.

As an aside to the above, if you are going to continue to maintain a vehicle in the UK registered to a UK address, it would be very wise to put in place some sort of process for handling mail whilst you are overseas.

If this had been a criminal charge (such as speeding), all correspondence would have been by post, and your failure to respond would have led to 6 points on your licence and incredibly expensive insurance.

You're absolutely right to be weighing this carefully. A CCJ can be a long-term stain on your credit file, and if it was entered without proper service, you have strong grounds to challenge it.

Here’s how your situation stacks up legally and tactically:

• Proof of overseas residence and absence during service is key. If you can show you were out of the country when the claim was issued and served, and that you didn’t receive it, then the judgment was wrongly entered under CPR 12.3. That triggers CPR 13.2 – the court must set it aside.

• V5C listing your UK address doesn’t override the fact that you were not residing there at the time. CPR 6.9 requires claimants to take reasonable steps to verify the defendant’s current address. If they served to a UK address knowing or suspecting you were abroad, that’s a procedural failure.

• No submission to jurisdiction: You didn’t respond, didn’t appear, and weren’t present. That’s critical. The court has no jurisdiction over a defendant domiciled abroad unless proper steps under CPR 6.36–6.37 were followed – and they weren’t.

• Credit rating impact: A CCJ stays on your file for six years unless it’s paid within one month or successfully set aside. If you succeed in setting it aside, it will be removed (expunged) from the public register and your credit file, usually within a few weeks.

• Fee exemption: You mentioned you wouldn’t qualify for help with fees. That means the N244 application will cost £313, but if you succeed, you can seek to recover that from the claimant under CPR 27.14(2)(g) for unreasonable conduct.

You’re not just defending a claim – you’re asserting that the court had no authority to enter judgment against you. That’s a jurisdictional strike, not a plea for leniency.

I still advise that you send the suggested response to ParkingEye and see if they agree or not. Either way, it can either cost them £123 or £313. Do not accept any offer from them not to contest the set aside but you have to cover the cost. This is their mess and they are the ones who should have to pay for everything to be put right.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Thank you b786.

I have taken note of all your key points and in particular your mention of CPR 12.3. And I will certainly make use of the example letter to send to Parkingeye. Much appreciated.

Just to clarify... On the basis I may be able to apply for set aside - judgement being wrongly served. Am I understanding correctly, from section CPR 12.3. 2(a) that conditions were not met by the fact I was not able, (due to being at my overseas address), and therefore did not acknowledge service? Which of course I can prove.

Conditions to be satisfied by the claimant… CPR 12.3
“(2) Judgment in default of defence (or any document intended to be a defence) may be obtained only—
(a) where an acknowledgement of service has been filed but, at the date on which judgment is entered, a defence has not been filed;”

Many thanks
« Last Edit: July 22, 2025, 11:26:03 am by RebeccaT »

Yes, you are understanding CPR 12.3 correctly. Under CPR 12.3(1), a claimant may obtain default judgment only if:

• The defendant has not filed an acknowledgment of service or a defence, and
• The relevant time for doing so has expired.

If you were out of the country and never received the claim, then you couldn’t file an acknowledgment of service. That means the conditions under CPR 12.3 weren’t met — because you were never properly served, and the time limit never validly started.

This is exactly what CPR 13.2 is designed to address: if the judgment was wrongly entered because the conditions for default judgment weren’t satisfied, the court must set it aside.

So yes — if you can prove you were abroad and didn’t receive the claim, you can argue that no valid acknowledgment of service was possible, and therefore default judgment should not have been entered in the first place.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you again for your expert advice. Really appreciate it. I sent the letter by post and email to ParkingEye inviting them to consent to a set aside. They responded by informing me that I had failed to adhere to parking regulations’ and again gave me instructions on how I should pay my debt! There was a mention in one sentence informing me that they would not accept an appeal at this late stage. No mention about consenting or not to a set aside! I then sent another email inviting them to submit a Consent Order, highlighting my travel expenses if submitting the N244. Flights and hotel accommodation needed to travel back to the UK for the hearing from my residence abroad.

I'm putting together some details on my witness statement for the N244 so show that I have a strong defence if I were allowed to defend the claim. In your opinion, is the POC correctly presented on the claim form? I did pay for parking and vacated before the 2 hours expired. Also nothing on the signage showing the 'Contract' that I apparently agreed to, by parking there. Nor that the parking time-frame started and expired on entry & exit by ANPR.
« Last Edit: August 11, 2025, 01:58:52 pm by RebeccaT »

You’ve already given ParkingEye the opportunity to agree to a consensual set aside (which would have been cheaper and quicker for everyone) and they ignored it, instead sending you a generic “pay up” reply.

That now gives you a clear reason to proceed with a contested N244 application for a set aside without consent. In your N244 witness statement, you can emphasise:

• You made a reasonable proposal to resolve the matter by consent, with no costs to the court.
• ParkingEye ignored the CPR 1.1 overriding objective (“deal with cases justly and at proportionate cost”) by refusing to engage.
• Their refusal/ignoring of the invitation has caused unnecessary cost (the higher £313 fee instead of £123), for which you will seek recovery under CPR 27.14(2)(g) due to unreasonable conduct.

That procedural history shows the court you’ve acted reasonably and tried to avoid the cost and burden of a contested application, and that any extra costs now fall squarely on them.

You can add something like this to your WS:

Quote
Attempts to Resolve by Consent

On [date], immediately upon learning of the default judgment, I wrote to the Claimant both by post and email, inviting them to resolve the matter by way of a consent order. I explained that at the time of service I was resident overseas and had not been served in accordance with CPR 6.9, rendering the judgment wrongly entered under CPR 12.3 and falling within CPR 13.2. I made it clear that a consented set aside would avoid unnecessary cost to both parties and to the court, and that I was not offering to contribute towards the application fee, as the situation had arisen entirely from the Claimant’s procedural failure.

On [date], the Claimant responded with a generic demand for payment, repeating allegations of breach, and stating that they would not accept an appeal at this stage. They made no mention whatsoever of my invitation to resolve the matter by consent, and provided no indication that they had considered the request.

On [date], I wrote to the Claimant again, repeating my invitation to resolve the matter by consent and specifically inviting them to submit a draft consent order. I highlighted that, should I be forced to file an N244 without consent, I would seek recovery of the £313 fee and my travel expenses to attend any hearing, which will be substantial given my residence overseas.

The Claimant again failed to address or respond to the invitation to consent to a set aside.

This conduct is contrary to the overriding objective in CPR 1.1, which requires parties to act proportionately, save expense, and assist the court in dealing with cases justly. By refusing to engage with a reasonable proposal to avoid the cost and burden of a contested application, the Claimant has acted unreasonably.

I therefore ask the Court to:

1. Set aside the default judgment under CPR 13.2 (mandatory, due to defective service), or alternatively under CPR 13.3 (real prospect of successfully defending the claim and prompt application).
2. Order the Claimant to pay my application fee of £313 pursuant to CPR 27.14(2)(g), on the basis that their refusal to engage with a reasonable proposal has caused unnecessary cost to both the parties and the court.

Have you created a draft order to go with your N244 application?

There could be a question from the judge about why you didn’t tell ParkingEye about your overseas residence, but in the context of a CPR 13.2 mandatory set aside it’s not fatal — and here’s why:

• CPR 6.9 says service is valid if sent to the defendant’s usual or last known residence.
• “Last known” isn’t just the last address on the V5C — the claimant must take reasonable steps to verify the current address if they have reason to believe the defendant no longer resides there.
• As you had previously corresponded with ParkingEye entirely by email and had given details suggesting you were abroad (or if your postal responses stopped), ParkingEye arguably had enough to prompt them to check the address before issuing proceedings.

The fact that you didn’t pro-actively notify them of an overseas address might be raised, but:

1. It doesn’t change the fact you weren’t actually served at a place you were living or could reasonably receive proceedings.
2. It doesn’t absolve them from their CPR obligation to serve correctly or to seek permission to serve out of jurisdiction.

On the problematic Particulars of Claim:

• This is a strong point for CPR 13.3 (discretionary) even if the judge thought service was valid.
• If you can show documentary proof that payment was made for the entire period you were parked (and you vacated before expiry), the POC’s statement that “no payment was made” is not just inaccurate — it’s potentially misleading under the statement of truth rules.

That gives you a real prospect of successfully defending the claim if the judgment is set aside.

So, the combination is powerful:

• Mandatory set aside (13.2) – defective service while resident overseas.
• Fallback discretionary set aside (13.3) – real prospect of defending because the claim is based on an untrue statement about non-payment.

The PoC are actually helpful to your defence because they make an absolute claim that you were “parking without paying to park”. That is factually wrong if you can show you:

• Did pay for parking (receipt/app record).
• Left before the paid time expired.

That’s not just a minor detail — it goes to the core of the cause of action. If payment was made, their entire claim on “failure to pay” collapses.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain