I wrote in an appeal to Euro Car Parks Limited on 18th of December 2025, regarding car park charges I received on 25/11/25.
I had never ever over stayed in any parking area ever. I ended over staying an hour and 3 mins, due to health reasons which were out of my control. I suffer from unpredictable leg spasms. They can come on any time. I ended up taking a muscle spasm on my right leg starting from my right calf up to my hip. I could not straighten or stretch the agonising pain. It took me the over staying time to get to the car with support of my younger sister who has disabilities her self. As even though the spasm relaxed but the pain in the back of the calve was agonising and could not walk on it properly, and can last for days. My doctor gave a supporting letter stating that I suffer from leg spasms. I had a blue badge displayed aswell.
I requested for the parking charge to be revoked on medical grounds.
I never heard anything back. Till March 2026, I received a notice to pay £100. So I sent them copies of original appeal, doctors letter, and proof of postage first class delivery.
Then I receive a letter stating that the appeal should have been made within 28 days from the date of the parking charge notice. Please note that we eare unable to accept your correspondence as this parking charge notice has now been passed to Debt Recovery Plus and contact them directly with regards to payments.
I my opinion the whole Euro Car Parks Limited is badly managed. Firstly the portal to make an appeal dies not work. Secondly there are no phone numbers to call and the ones there are for payments. Thirdly when a person with disabilities makes an effort to register post an appeal. That gets discarded and then when you send them another letter with all the first appeal evidence that gets disregarded.
My disappointment is there are wrong people in the wrong jobs. All they want to do is ignore the appeals and just want the payments. I will be reporting this to the Consumer Standards Organisation.
Really disappointed and disgusted with these private companies that lack management skills and harass and discriminate against people with general medical health grounds. Wrong people in the wrong jobs.
