Free Traffic Legal Advice

Thank you to everyone who helped. Euro Car Parks (ECP) has rejected my appeal for the following reasons and provided options and have given me the Unique POPLA Verification Code. Please advise on what to do next:


"The Site: Fullwell Cross Leisure Centre - Ilford

Breach of Terms and Conditions:
No valid pay and display/permit was
purchased

Having carefully considered the supporting evidence provided by you, Euro Car Parks (ECP) have
decided to reject your appeal for the following reasons:
 The Site is operated by Automatic Number Plate Recognition (ANPR) system. ANPR
cameras have captured an image of the vehicle registration mark LK63VBZ entering and
leaving The Site and calculated the duration of stay.
 When purchasing a pay and display ticket or mobile payment session, payment is required for
the full duration of your stay and for the full and correct vehicle registration mark. Signage at
the site clearly details the terms and conditions that you must adhere to.
 After checking the providers mobile payment and/or pay and display machine audit reports for
your stay there are no transactions for the vehicle registration mark.
 Please be advised that members must register their full name and correct vehicle registration
details via the console on site. The Parking Charge Notice was issued correctly as the driver
has failed to follow the correct procedure on this occasion. I have investigated and your VRM
is not on the console on this day and no payment has been made for parking therefore the
Parking Charge Notice was issued correctly and remains payable. Please find the
attachment.
 Euro Car Parks do not need to provide evidence of who was driving the vehicle, it is the
registered keeper’s responsibility to inform of the full name and address within 28 days
beginning with the day after the notice was given. If the full amount remains unpaid, under
Schedule 4 of the Protection of Freedoms Act 2012 (‘the Act’), Euro Car Parks have the right
subject of the Act to recover from the keeper of the vehicle at the time it was parked so much
of that amount which remains unpaid, therefore, the notice was issued correctly and remains
payable.
 If you were not the driver, please provide a UK serviceable address with full name of the
driver to col@eurocarparks.com, in order to process a change of liability on your behalf. If

C1 MB
such information will not be provided, the notice will remain payable with you as Registered
Keeper.
The parking charge notice has been issued correctly and remains payable.
Please use one of the following options below to make payment for the amount of £60.00:
1. Online: By visiting https://www.eurocarparks.com/pay-a-parking-charge/
1. Phone: Use the automated telephone service 0203 553 4559.
2. Post: Make your cheque payable to Euro Car Parks Limited (include a £2.50 handling charge
for cheque processing) and post to Euro Car Parks Ltd, 30 Dorset Square, London, NW1
6QJ, quoting the PCN number on the reverse of the cheque.
The parking charge notice will be held for 14 days from the date of this letter to allow time to make
payment.
You have now reached the end of our internal appeals procedure.
You can make an appeal to the Independent Appeals Service, POPLA (Parking on Private Land
Appeals) using the unique POPLA Reference code provided above. Please note, should you decide
to appeal to POPLA, or if you appeal to POPLA and your appeal is subsequently rejected, the option
to pay the discounted amount will no longer be available and the Full Amount of the PCN will be due.
Please note - if the parking charge notice was issued in Scotland and or Northern Ireland, only “The
Driver” can appeal to POPLA.
If you decide to appeal to POPLA, you will need to visit the website, www.popla.co.uk where further
details of how to appeal (either online or by downloading the relevant forms) can be found. If the
driver is unable to access the website, please use the contact us page at
https://www.popla.co.uk/contact. Please ensure that the POPLA Reference Number as noted above is
quoted on all correspondence to POPLA. You have 28 days from the date of this letter to submit an
appeal to POPLA. If you appeal to POPLA, the parking charge notice will be placed on hold.
Appeals may not be accepted if payment is made against the Parking Charge Notice, including any
appeals logged via POPLA.
If you choose to ignore this letter, we will seek to recover the outstanding amount owed to us through
the debt recovery process and procedure, this may lead to court action against you.

By law, we are also required to inform you that the Ombudsman Services (www.ombudsman-
services.org) provides an alternative dispute resolution service that would be able to assist with your

appeal. Please note, we have not chosen to participate in their dispute resolution service and as such,
should you wish to appeal then you must do so to POPLA, as detailed above.
Yours sincerely

PCN Coordinator
Parking Charge Notice Department"

You're a bit late, Rookie. The appeal has already been sent and rejected (presumably sent without the extraneous stuff about the DPA, as b789 wisely advised removing this).

OP, your next stop is POPLA. Your appeal to them should ideally be more detailed, leading the assessor through each point explicitly.

Grounds for Appeal:

in my case 1 and 3 or i should  other points as well ?

1.  Major Keying Error:

The PCN is likely due to a major keying error. I have attached a copy of my store receipt dated [date] as evidence that I was a legitimate customer at the car park around the time of the alleged offense. This demonstrates that the registration number captured by the ANPR system may not be accurate.

2.Unclear Signage: The car park lacked prominent, clear, and legible signage at the entrance and throughout. This made it difficult for drivers to understand the parking regulations and could have easily led to confusion regarding registration entry.  If possible, I can provide photos or descriptions of the unclear signage to further support this claim.

3.Missing Information on Notice to Keeper (NtK): The NtK fails to comply with the Protection of Freedoms Act 2012 (POFA) by not including crucial information. Specifically, it lacks evidence of the period the vehicle was allegedly parked. This omission weakens the operator's case significantly.

4. Landowner Authority: While I acknowledge this point may not be as strong as the previous ones, I would like to inquire about the operator's authority to issue parking charges at this location.  If they cannot provide sufficient evidence of lawful authority from the landowner, the PCN should be cancelled.