Then they filled out a contact form on the website. The driver did not receive a response.
Whose website did they fill out a contact form? ECP or the landowner/agent?
Has the Keeper, at any point, identified as the driver?
No one who is here receiving advice and follows it, pays a penny to ECP. However, it is going to be a long process and will most likely end up as a debt claim in the county court. The main point is that it will never get as far as a hearing and the claim will eventually be discontinued.
The only thing that must be done, is to follow our advice. We will provide a hand holding service throughout the process, including providing a suitable defence for the eventual claim.
There will be a period when the Keeper receives a load of useless Debt Recovery Agent (DRA) letters. These can be safely ignored and we really don't need to know about them and the Keeper should just shred them and use the as hamster bedding or whatever.
The DRA letters will seem scary but they are powerless to actually do anything as they are not a party to the contract allegedly breached by the driver. They rely on the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. Simply ignore any DRA letters and never, ever, ever communicate with a useless, powerless DRA.
So, do you want to challenge this Parking Charge Notice (PCN)?
