Apologies for the above repeat was looking at how to copy and sate for filing
No appeal to the operator is ever going to be accepted, no matter how blatantly absurd their claim is. No money in it for them.
Whilst I personally wouldn't bother with a subsequent IAS secondary appeal, as that kangaroo court only serves its paymasters, and that ain't you. Others would advise you give it a shot anyway. So, save those details for any secondary appeal and, more likely, a Witness Statement should the inevitable county court claim progress as far as a hearing, which it won't.