Dear Mr………. ,
Thank you for your recent communication concerning parking charge reference…..
We have carefully considered your appeal based on the information provided and the evidence supporting the parking charge. In this instance having
completed our assessment, we consider the parking charge to have been correctly issued, as the vehicle was parked on site without displaying a valid
permit.
Schedule 4 of the Protection of Freedoms Act 2012 discusses the recovery of unpaid parking charges. It allows parking operators to hold the registered
keeper liable to pay unpaid parking charges if the operator has not been provided the name and a serviceable address of the driver.
Entrance signage advises motorists that terms of parking apply, and that notices within the car park should be checked to identify the full terms and
conditions. These notices are numerous and placed appropriately throughout the car park. It is ultimately the responsibility of the motorist to ensure they
identify the terms of parking, and then decide whether to park their vehicle, or leave the site if they are unable to meet those terms.
We would also contend that when a motorist enters a car park they should be at the same level of observance as when driving on a public road; When
driving on the road, motorists are expected to be aware of signs when travelling at up to 70mph. In a car park, the typical driving speed is on average, much
lower. We therefore contend that it is not unreasonable to expect a motorist to note the signs and to subsequently familiarise themselves with these.
It is UKPC’s position that the signage installed on site is more than sufficient to bring the terms and conditions to the attention of any motorist, both in the
clarity of information contained within it, as well as the number of appropriately placed signs on site, that a legally binding contract is formed between the
motorist and the party offering that contract.
Our appeals process is now concluded, you may now choose one of the following options:
1) Pay the parking charge detailed above at the reduced rate of £60.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR PAYMENT OPTIONS
AND ADDRESS DETAILS.
2) Make an appeal to the independent adjudicator POPLA (Parking on Private Land Appeals) using the verification code provided above. Please note that if
you wish to appeal to POPLA, you will lose the right to pay the discounted rate of £60.00, and should POPLA reject your appeal you will be required to pay
the full amount of £100.00. If you opt to pay the parking charge you will be unable to appeal with POPLA. Appeals to POPLA must be made within
twenty-eight days from the date of this letter. To appeal with POPLA, please visit
www.popla.co.uk. If you are unable to access the internet, you may
appeal by post – this must be done using a POPLA postal form which may be obtained by contacting POPLA by phone (0330 159 6126) or post (PO Box
1270, Warrington, WA4 9RL).
By law we are also required to inform you that Ombudsman Services (
www.ombudsman-services.org/) provides an alternative dispute resolution service
that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such
should you wish to appeal then you must do so to POPLA, as explained above.
3) If you choose to do nothing the parking charge will automatically increase after thirty-five days from the date of this letter to £100.00 and the matter
will be passed to our debt recovery agent, at which point you will be liable to pay an additional charge of £70, in accordance with the terms and conditions
of parking, and further charges will be claimed if court action is taken against you. Any unpaid court judgement may adversely affect your credit rating.
Yours sincerely,
Appeals Department
UK Parking Control Limit