Author Topic: UK Parking Control - Leyton Mills Retail Park E10 - Overstay  (Read 81 times)

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Went to do Bi Monthly Asda shop (big shop) on 04/05 with 2 young children and it took significantly longer due to children being distressed in the store and having to take a pause to comfort and calm down before proceeding with big shop and checked out with £336 of groceries. Anyone with young children will know it can be a military operation and this one failed miserably, loaded them in the car strap them in and , then another 15 minutes to load groceries and left mentally exhausted.

A few days later UKPC hit me with an invoice for breaching terms of Free 3 hour parking.

This is a lease car so they went to the lease company first and this made it's way by email with Authority to speak directly.

My first actions have been to contact Asda Customer Services by phone (today) however because it's not Paking Eye or Horizon Parking they said they can't do anything. They only request cancellation to those companies.

My second action will be to go in store and see if they can help leverage some support, but I doubt I will get anywhere.

Thought of having to pay another £60 on something that was out of my control is just mind boggling. However, UK PC can't see what is going on in store.

Where do I stand with this?

Image of invoice below:

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Thanks
« Last Edit: May 08, 2026, 12:05:48 pm by TheProfessor »

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Re: UK Parking Control - Leyton Mills Retail Park E10 - Overstay
« Reply #1 on: »
If it’s a lease then you’re not the registered keeper and you can’t respond as such.
Your leasing company needs to name you as hirer to UKPC who will then send you a Notice to Hirer in your name, to which you can respond.
UKPC will fail to send the other required documents along with the Notice to Hirer so, as long as the driver is not identified, the hirer can not be liable.
In the intervening time, search the forum for documented cases of failures with the Notice to Hirer so you can prepare your response when you get yours.
Tell Tusker to follow the law and to stop this nonsense with “authority” letters. The law and process is clear on what they should do, and is made clear on the notice you have had forwarded to you.

However your danger is that Tusker will just pay the PCN and charge you directly. Search the forum for them also, they have been described in less than positive terms elsewhere.

You can also write to the CEO of Asda telling him that you’re taking your business to a competitor in future. CEO@asda.com I believe. Your groceries cost £396 which will be significantly more expensive than a competitor.
« Last Edit: May 08, 2026, 12:32:43 pm by jfollows »

Re: UK Parking Control - Leyton Mills Retail Park E10 - Overstay
« Reply #2 on: »
Thank You.

I went back to the store today and spoke with the Customer Services Manager who has emailed UKPC with a request to cancel. Although, he was being evasive with the usual disclaimer of no guarantee etc and he also wouldn't give me any contact details so I am able to obtain confirmation that it will indeed be cancelled on Monday.

I have to wait a week and go back again and then I will have to pester him again - fortunately I noted his name and the time I spoke with him. Seems a rather inefficient process so I may just drop a note to the CEO anyway...

 

Re: UK Parking Control - Leyton Mills Retail Park E10 - Overstay
« Reply #3 on: »
Good luck and I hope this works for you.

If not, remember that it’s Tusker who has dumped you in this.