Free Traffic Legal Advice

Respond to UKPC with the following:

Subject: Re: Formal Complaint – Misuse of DVLA Data and Instruction to Cancel PCN: [PCN number]

Dear Complaints Department,

Your response is entirely unsatisfactory and fails to address the seriousness of the misconduct.

You admit that the debt recovery notice contained a false location, date, and time due to what you now describe as a “system error.” That is not a trivial administrative mistake. You sent a threatening demand for payment based on details that were completely incompatible with the earlier letter, yet both referenced the same image. This is either:

• evidence of fabricated evidence and duplicity,
• a sign of total operational breakdown,
• or both.

It is a breach of UK GDPR to rely on inaccurate data, and a breach of the KADOE contract to use DVLA-supplied keeper data in support of such misleading notices. Your obligations under the Code of Practice and data protection law do not vanish simply because you have passed the matter to a third-party debt collector.

You also completely ignored my original formal complaint about the non-receipt of the original NtK, thereby depriving me of any chance to appeal. You cannot now hide behind process exhaustion or "ZZPS control" when your own failures created this mess.

To be clear:

• You have misused personal data obtained from the DVLA
• You have issued contradictory documents referring to different contraventions using the same photograph
• You failed to respond to a valid complaint in good time
• You escalated the matter despite the unresolved dispute

I will not be contacting ZZPS, as they are not a lawful party in this matter. The charge remains in dispute and UKPC is still the data controller responsible for this misuse. If you persist in escalating or processing my data via debt collectors, it will be treated as harassment and unlawful processing.

This matter is now the subject of formal complaints to both the DVLA and BPA. I fully expect both bodies to consider enforcement action. You are once again instructed to cancel this charge immediately.

Yours faithfully,

[Your name]

You can also escalate your complaint to the BPA with the following:

Second Follow-Up – Formal Complaint Against UKPC (Submitted 13 June 2025)

Dear BPA Complaints Team,

This is now my second follow-up regarding the formal complaint I submitted to you on 13 June 2025 concerning UK Parking Control Ltd (UKPC, a member of your Approved Operator Scheme. It is completely unacceptable that I have received no acknowledgement or response from the BPA, especially given the seriousness of the breaches outlined.

To reiterate:

• UKPC failed to respond to my formal complaint about never receiving the original Notice to Keeper. I was denied any opportunity to appeal, in direct breach of the Private Parking Single Code of Practice (PPSCoP).
• UKPC then issued a debt recovery notice referring to a completely different location, date, and time than the Reminder NtK, but using the exact same evidential photograph.
• Reminder NtK: Beckton Triangle Retail Park, E6 6LG – 22/03/2025 at 12:30:30
• Debt Recovery: Bell Green Retail Park, SE26 4PU – 06/02/2025 at 10:43:24

This is either outright fabrication or a catastrophic systems failure — in either case, it amounts to unlawful processing of keeper data and proves UKPC is unfit to hold DVLA KADOE access. Their conduct is not only a breach of the PPSCoP and UK GDPR, but also of basic procedural integrity. Their eventual response, dismissing this as a “system error” and referring me to a debt collector, only compounds the misconduct.

The complaint was submitted to you in line with your own escalation procedure, after UKPC failed to respond. It has now been four weeks without a reply from the BPA. I find this delay completely unacceptable and contrary to your stated role as a pseudo-regulator.

I expect immediate confirmation of receipt and a full investigation into UKPC’s conduct. Failure to act on this complaint would amount to complicity in misconduct by an AOS member.

Yours faithfully,

[Your Name]

Hi just had a response to DVLA and UKPC both unhelpful , please se attached.

[ Guests cannot view attachments ]

What a shameful fob-off by the DVLA. They simply rake in over £100,000 a day from these rogue operators and shirk any responsibility for the chaos these rogue operators create using that data.

You can search for other recent DVLA complaints and see how to raise it with the ICA.

As for GCTT or ZZPS, you can just ignore those useless debt collectors. They cannot do anything as they are powerless. The "warning of transfer to a solicitor" is just waffle. Only UKPC can instruct a solicitor to make a claim. They will use DCB Legal who will eventually discontinue late in the process if you are not low-hanging fruit on the gullible tree that pays up out of ignorance and fear.

When you receive a Letter of Claim (LoC) come back and we will advise on how to proceed. No one who follows the advice here pays a penny to UKPC.

Hi  I've just received the attached letter from DCB Legal Ltd asking that i complete a reply form or financial statement and not sure what i should do now, obviously worried :-( Thanks for teh support

You never, EVER fill out any forms sent by these firms. If you are referring to a Letter of Claim (LoC) then respond by email to invoice@dcblegal.co.uk and CC yourself as follows:

Subject: Response to your Letter of Claim Ref: [reference number]

Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon, putting it in clear breach of the Pre-Action Protocol for Debt Claims.

As a supposed firm of solicitors, one would expect you to comply with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions exist to facilitate informed discussion and proportionate resolution. You may wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), require the exchange of sufficient information to understand each other’s position. Part 6 clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter refers to a “contract” yet encloses none. That omission undermines the only foundation upon which your client’s claim allegedly rests. It is not possible to engage in meaningful pre-litigation dialogue while you decline to furnish the very document you purport to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:

1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.

2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.

3. The precise wording of the clause(s) allegedly breached.

4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.

5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.


I am entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction, and I require it to meet my own obligation under paragraph 6(b).

If you fail to provide the above, I will treat that as non-compliance with the PAPDC and Pre-Action Conduct and will raise a formal complaint to the SRA regarding your conduct. I reserve the right to place this correspondence before the Court and to seek appropriate sanctions and costs (including, where appropriate, a stay and/or other case management orders).

Until your client complies and provides the requested material, I am unable to respond properly to the alleged claim or to consider my position. It would be premature and a waste of costs and court time to issue proceedings. Should you do so, I will seek immediate case management relief pursuant to paragraph 15(b) of the Practice Direction and an order compelling provision of the above.

Please note, I will not engage with any web portal; I will only respond by email or post.

Yours faithfully,

[Your name]

Morning, just received teh below from DCB Legal Ltd, again should i just continue to wait for a court date

Subject: Our ref: / UK Parking Control Limited V
 
We write in response to your recent correspondence in response to our Letter of Claim (LOC) and will now respond as follows.

It is our position that the Letter of Claim (“LOC”) is compliant with the Pre-Action Protocol for Debt Claims (“the Protocol”). The LOC provides adequate information for you to identify the debt that our Client is seeking to recover. We would respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.

For the avoidance of doubt, please note that the timeframe in which to appeal the Parking Charge has expired. You were given the opportunity to lodge an appeal when the initial Notice was issued to you. Given that the case has been escalated to this firm for recovery action, the time to appeal has now elapsed and payment of the Parking Charge(s) is now required.

The amount owed is a genuine pre-estimate of the losses incurred in managing the parking location to ensure compliance with the clearly displayed terms and conditions. Further, in accordance with the British Parking Association (BPA)/International Parking Community (IPC) Code of Practice, where the Parking Charge becomes overdue and before Court proceedings have commenced, a reasonable sum may be added for the debt recovery fees. The correct recovery fees have been added and will not be removed, for completeness we would advise that the fee is not inclusive of any VAT, as it does not pertain to a supply of goods/services between you and our Client.

To clarify, when parking on private land, the contractual terms of the site are set out on the signs. You are thus entering into a contract (by way of conduct) and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract.

Attached are copies of evidence pertaining to the matter, however, if there are any documents that you have requested, but that are not attached, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.
You now have 30 days from the date of this email to make payment of the amount as per our Letter of Claim. Failure to make payment will result in a Claim being issued against you without any further reference.
Payment can be made via bank transfer to our designated client account: -
•   Account Name: DCB Legal Ltd Client Account
•   Sort Code:
•   Account Number:

You must quote the correct case reference () when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred..
Alternatively, you can contact DCB Legal Ltd on  to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/.
Please note that in the absence of payment in the next 30 days, our position remains as previously advised. As such, should our client instruct us to proceed with further legal action, we reserve the right to do so without any further reference to you.
If you are at all unsure of your legal position, we recommend that you seek your own independent legal advice

thanks, they did submit a blurred pic of the signage, a pic of my car and my appeal letter when i didn't receive the NtK, but that was all, does the email above still stand. Really appreciate the support,. I still feel CPM is so unfair. Thanks, again

Afternoon,

Just received a CCJ notification today with an increased cost. Not sure what i should do now, any advice would be much appreciated, thank you