Dear HC Andersen,
Thank you for your message. There is an electronic receipt for several hundreds of pounds from inside the premises, dated and time-stamped. Yes, the disabled person could not access the machine owing to a huge queue and no seating. The terminal is situated in the members only area, so one has to alert reception to tell them they’re there. This is not the case for the able-bodied, just the disabled bays - for these you have to enter the reg into the terminal on arrival, as the able bodied get 3h free parking without having to use the terminal. They only need to input the reg if they’ll be longer than 3h. The people visiting business within the club, are able to use the spaces in the same manner as the club members. It was appealed twice and rejected twice, and a letter of complaint was sent to Parkingeye. The club was contacted and asked to cancel the ticket, which was agreed, then management called the following day and said Parkingeye couldn’t let than and it had been taken out of their hands. This is not the “complete control and flexibility” of their car park, that their collaborated marketing material with Parkingeye boasts of. Having mentioned that to them in the last communication, 3-1-5 have not responded. A letter of complaint was sent additionally mentioning that this was discriminatory - it is a free car park after all, and Parkingeye didn’t take kindly to that point being made. They reiterated that money was owed or POPLA, so POPLA was appealed to, and this is the current situation. Today, POPLA asked for the disabled badges, which have been sent. The club themselves have copies of the disabled badges.
Best wishes