Hi,
I registered my car for AutoPay the day before it was used to drop someone off at Gatwick. I have a confirmation email of the registration.
I then received a PCN for failing to pay. Upon checking I can see no payment was taken.
I appealed to NCP stating this and providing confirmation of my AutoPay registration. I can't remember my exact wording (and cannot see a way to find it on the NCP system), but I suspect the content of my appeal may have implied that I was the driver.
NCP have rejected the appeal on the basis that "your vehicle registration appears on multiple ParkPark accounts and is therefore causing the issue with payment not being taken automatically".
I've never heard of nor knowingly registered for a 'ParkPark' account, but I presume they mean what Gatwick call AutoPay. Nor was this problem, or that payment could not be taken communicated before the PCN was issued.
I only have a single AutoPay account and assume any other account(s) belong to the previous owner(s) of the car.
NCP say the appeal is closed and my only route is now POPLA/Ombudsman.
The letter also says "We can confirm that the £6.00 charge was not deducted from your account, we have therefore set the amount of this notice to £6.00" I did wonder if this meant they'd reduced the fine to £6, but it still appears as £60 due.
Any advice greatfully received, though I now realise I should have sought this before responding - I had wrongly assumed this would be an open and shut case…!
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