Author Topic: National Parking Enforcement PCN – Vehicle Not Registered on Database - Livingstone Place E14  (Read 2308 times)

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Hi everyone,

I, the registered keeper, have received a Pcn dated 22/05/25 for incident on 17/05/25.

The situation is thus:

1) It's a recently bought vehicle, and the RK moved addresses soon after. the V5C is registered to the old address and hadn't been received during the house move. It has been received today and the new address updated on the gov.uk website right away. The reason for the delay in getting V5C updated is due to not receiving the paper version in the post, until today (went to old address and had to be posted from there to RK), as RK wasn't sure whether they could update the address whilst a V5C was in the process of being issued to them anyways.

2)  on Saturday 17/05/25 the driver went to collect a piece of furniture from the address on the parking charge notice. They loaded the furniture for about 15/16min (as timestamped on the notice) and left promptly after.

3) the picture in the notice shows the boot of the car open to confirm the loading - there is what seems to be the supporting leg beam of furniture item (desk) in the picture too. Both pictures are stamped 13:39 and 13:40:21, respectively and time of exit was 13:40:30

4) the resident from which the driver got the desk has kindly agreed to write a supporting note to confirm the picking up of the item, etc. and would also send the picture of the signage in the parking lot.

Please let me know:
1) what suggested text should the driver ask the resident to provide in support of challenging the notice, and
2) what the further steps should be - given driver was there for just loading a dismantled but very heavy item which required some time to load in the car - but still 16min seems to be quite reasonable.

Picture of the notice is attached.


many thanks
« Last Edit: May 28, 2025, 02:29:20 pm by BertieW »

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I really don't understand why people leave their personal details visible on documents they post. All I need now is your date of birth and I can steal you identity!

What do the signs at the location say about parking or loading and unloading? The person you were picking the furniture up from, are they a resident at the location? What does their lease say about parking or visitor parking?

You must send a data rectification notice to the DPO at NPE instructing them to update your current address for service and to erase your ol address. The highlighted words are there for a reason, so use them.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

whoops! I thought I had redacted the document, but clearly not entirely! I have re-uploaded it. Thanks for pointing it out.

I will email NPE - cannot find the specific DPO email address so I can email them on their generic contact email? office@parkingprotection.co.uk or the complaints email: complaints@parkingprotection.co.uk

The person the driver was picking up furniture from is a resident but I will need to check regarding their lease.

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« Last Edit: May 28, 2025, 02:43:59 pm by BertieW »

I will email NPE - cannot find the specific DPO email address so I can email them on their generic contact email? office@parkingprotection.co.uk or the complaints email: complaints@parkingprotection.co.uk

Second sentence in their privacy policy on their website gives you the DPO contact email address:

https://www.parkingprotection.co.uk/privacy-notice
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I have emailed DPO as follows:
Quote
Dear DPO
I am the registered keeper for the vehicle in relation to the notice to keeper you sent reference: 62033284.
Please take this email as an instruction to update the current address for service on file to

xxxx
xxxx

And to erase my previous address from your records.

Regards
xxxx

Regarding the lease document, and pictures of the notices - I have requested these and as soon as I get something I will post here. In the interim, I have received the two I have attached here.

[ Guests cannot view attachments ]

Update and request for advice on next steps:

1) DPO has responded that address has been updated.

2) I don't believe I would be getting more information from the resident, as I have asked them a several times now, but not getting a response. I will keep trying, but the 14 day initial limit is drawing near so getting a bit nervous.
The only bit they mentioned to me about the leasehold was "I wasn't able to find anything in the leasehold about drop off etc as we have a parking bay".

3) The resident had previously agreed to provide a supporting statement corroborating the events of the day. Would this help? I proposed: 
Quote

To Whom It May Concern,

I am writing to confirm that on 17/05/2025, the driver visited my property at [address], to collect a large and heavy piece of furniture. The piece of furniture was already dismantled but required several trips to and from the vehicle.
The item was bulky and required careful loading, which necessitated the vehicle being parked close to the building for a short time. The vehicle was parked for approximately 15-20 minutes solely for the purpose of loading, and the driver remained with the vehicle or nearby during this time.

This was a one-off visit, and the vehicle was not left parked for any longer than necessary.

I hope this statement supports the explanation given and helps resolve the matter. The registered keeper has contacted me to request this statement to validate the events of the day, which I have stated above. I hope this will be sufficient to cancel the parking charge.

Yours sincerely,

[Resident’s Full Name]
[Date]

Would the above help? What else should I be doing now?

Thanks

Your draft is helpful, but tightening the language and being more specific about the nature of the visit will make it more persuasive. Consider this version instead:

Quote
To Whom It May Concern,

I confirm that on 17 May 2025, a visitor came to my residence at [full address] to collect a dismantled desk. The item was large, heavy, and required multiple trips to the vehicle to load safely.

The vehicle was parked near the property for around 15 minutes solely for the purpose of loading the item. The driver remained either with the vehicle or within view of it at all times, and the vehicle was not left unattended for any prolonged period.

This was a one-off visit. The vehicle was not parked for leisure or to visit any other premises.

I hope this statement clarifies the reason for the vehicle’s presence and assists in cancelling the parking charge.

Yours sincerely,

[Full Name]
[Date]

Encourage the resident to send it as a signed PDF or typed in an email, ideally from an email address traceable to their tenancy or name.

You can submit the following as your initial appeal, but don't hold your breath for a cancellation. This is just the start of the process which will not be concluded until a claim is struck out or discontinued.

Quote
Subject: Challenge to Parking Charge Notice No. [INSERT PCN NUMBER]

Vehicle Registration: [INSERT VRM]

To Whom It May Concern,

I am the Registered Keeper of the above vehicle and am writing to challenge the issuance of this Parking Charge Notice dated 22 May 2025 for an alleged incident on 17 May 2025.

The vehicle was present at the location for a short period solely for the purpose of loading a large and heavy piece of furniture from a resident’s property. The item, although dismantled, required several trips to load safely and necessitated the vehicle being positioned close to the property for approximately 15–16 minutes. The photographic evidence you rely on shows the boot open and part of the item being loaded.

A written statement from the resident confirms that the vehicle was present for the sole purpose of collecting this item and was not parked for any other reason. The driver remained with or near the vehicle at all times.

The signage at the site makes no reference to any prohibition on brief loading or unloading activity, nor does it define “parking” in such a way that would make short-term, necessary loading a contravention. As such, no contractual breach occurred, and no legitimate interest is served by issuing a charge in these circumstances.

I therefore request that this charge be cancelled. If you do not agree, please confirm that your internal appeals process is complete and provide a copy of all evidence on which you rely.

Yours faithfully,

[Full Name]
Registered Keeper
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you - I will submit with the suggested text.

Question: Is it ok for these parking company cameras to record images other than the vehicle? I have noted on the National Parking website when going through the appeals portal that there are quite a lot of additional images but alarmingly they include images of the driver and the driver's child as well. They do show the driver making multiple trips to the vehicle and carrying bits of the desk - but is that ok to capture? I would have thought the cameras should only capture the vehicle number plates and times in/out, etc.?

If the operator is using CCTV still images (rather than ANPR) to show that a vehicle was stopped while being loaded, this raises a number of legal and data protection concerns.

First, under the Protection of Freedoms Act 2012 (PoFA), the operator can only hold the registered keeper liable if they do not know who was driving AND they follow the strict procedures laid out in PoFA. This includes sending a fully compliant Notice to Keeper. If they know who the driver is, or are claiming to know based on CCTV images, then they are not entitled to rely on PoFA to transfer liability unless the Keeper has identified themselves as the driver.

Secondly, under the UK GDPR, any images used must be necessary, lawful, and proportionate. Capturing and retaining CCTV stills that show the vehicle being loaded may be acceptable only if this is strictly necessary to establish a breach of the parking terms. However, if these images also show individuals, especially identifiable persons or children, then the operator must demonstrate that:

• The images were necessary for the purpose claimed.
• The individuals were not identifiable or their identities were anonymised where possible.
• There is a lawful basis for processing this data under Article 6 of the UK GDPR.

Importantly, unless the operator has clear proof linking the person in the image to the keeper, they are not allowed to claim or imply that the person seen loading the vehicle is the same as the registered keeper. Making such a claim without evidence may breach both data protection principles (accuracy and fairness) and legal procedures under PoFA.

If a parking operator publishes or retains images that clearly show individuals, particularly children, this raises serious privacy concerns. Children’s data is given special protection under the law. Operators must justify why such images were captured, and they must not store or use images of people unless it is absolutely necessary and lawful. If faces or other identifying features are visible and not blurred, and especially if the person is not identified or connected to a breach of parking terms, then that data should not be retained or used.

In summary:

• Operators must not use CCTV images that capture people unless it is necessary and lawful.
• They must not assume or imply the identity of the driver without evidence.
• Using such images to pursue the keeper as if they are the driver, without proof, risks breaching PoFA and UK GDPR.

You may consider submitting a Subject Access Request (SAR) to obtain all images and correspondence held about you, and if necessary, you can report the matter to the ICO if you believe your data rights have been breached.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Thank you for the details around the image capturing and the associated legal and DP implications, particularly around the child images. A SAR is definitely required.

In terms of the initial appeal, a response was received within a couple of days of submitting it - please see attached. Presumably there is a chance of fighting it out? If so, next steps would be to just wait for the letter from the parking company's legal representatives?

[ Guests cannot view attachments ]

It will go likely go to litigation but that is nothing to fear and is the most likely way to get this cancelled.

However, whilst we don't normally recommend making an IAS appeal, we have decided that it is worth sending the following generic IAS appeal, even if only for the buggerance factor to the operator:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

2. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

3. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

4. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable.

5. The IAS claims that its assessors are “qualified solicitors or barristers.” Yet there is no way to verify this. Decisions are unsigned, anonymised, and unpublished. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. If the person reading this really is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know that clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and that keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will speak for itself—and lend further weight to the growing concern that this appeals service is neither independent nor genuinely legally qualified.

In short, I dispute this charge in its entirety and require full evidence of compliance with the law, industry codes of practice, and basic contractual principles.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain


Hi,

I have now received the following response from the IAS, titled "Prima Facie Case Recieved[sic]":

Quote
Dear xxxx,

Attention! You need to log back into the system and upload your response to the operators information and evidence or refer it straight to an Adjudicator.

Please read the following carefully.

The Parking Operator has now uploaded the evidence in respect of the parking charge which is detailed below.

Parking Charge Number (PCN): 62033284
Vehicle Registration: BL71JXM
Issued On: 17/05/2025
Issued By: National Parking Enforcement Ltd

What do I need to do?

You now have until 24/06/25 23:59 to complete the next stage in the Arbitration process. If you fail to action it within this time; the matter will be sent directly to an Adjudicator who will determine liability based only on the information already supplied by you and the operator and you will lose the ability to make any more representations or upload any more evidence.

You need to log into the IAS system at portal.theias.org and view the information that the Parking Operator has uploaded.

The Parking Operator should have uploaded sufficient evidence to show that you are, on the face of it, liable to pay the charge.

You will then have TWO options:

1) SUBMIT YOUR RESPONSE - You can respond to the evidence by making any representations that you consider to be relevant as to the lawfulness of the charge any by uploading any extra photographs or other evidence that you may have. After you submit your response, and the operator doesn't provide any more information you will not have the ability to add to or amend your submission. If the operator provides more information or evidence you will then have another chance to respond.

- OR -

2) REFER THE CASE STRAIGHT TO ARBITRATION - If you think you do not need to add any more information or evidence, for example if you consider that the information provided is not capable of showing that you are, on the face of it, responsible for the parking charge, then you may choose this option. Neither party will have the opportunity of making more representations and the Adjudicator will decide, on the balance of probabilities, whether you are liable for the parking charge.

IMPORTANT: If you are unsure as to which option to choose, you will need to seek your own independent legal advice. The IAS is not able to comment on the evidence or assist you in making this decision.

Yours Sincerely,
The Independent Appeals Service

When I log into the IAS portal, I get the following message at the top:

Quote
You reported that you were the registered keeper but is not prepared to state who was driving at the time the parking charge was issued.

You reported that you are being held liable for the parking charge.

There are also quite a few uploads provided by the operator in response to the case, e.g. sitemap, picture of signage (similar to shared previously), notice to keeper, etc. - should you require me to upload these here, I can do so - please let me know.


Please suggest the next step. thanks

Use Google Drive or Drop Box or any other free service to upload copies of the operators evidence and make sure it is publicly accessible and suitably redacted of your own personal data.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Further, under the section "Operator's Prima Facie Case" the following is stated (it just shows as a banner, without any indication that it is a "clickable" hyperlink - anyways...):

Quote

The operator made their Prima Facie Case on 17/06/2025 10:49:10.

The operator reported that...
The appellant was the keeper.
The operator is seeking keeper liability in accordance with PoFA..
ANPR/CCTV was used.
The Notice to Keeper was sent on 22/05/2025.
A response was received from the Notice to Keeper.
The ticket was issued on 17/05/2025.
The Notice to Keeper (ANPR) was sent in accordance with PoFA.
The charge is based in Contract.

The operator made the following comments...
The land on which this vehicle was parked is private land, where Terms and Conditions apply. The Terms and Conditions are communicated to the motorist by way of prominent signage located throughout the site. All signage and the overall site have been independently audited and approved by our Accredited Trade Association (ATA), the International Parking Community (IPC). The signage states “All vehicles must be registered on the NPE database for this car park” going on to state that “Breach of any term or condition will result in the driver being liable for a Parking Charge of £100 (if paid within 28 days) By entering or remaining on this private land you agree to abide by all the terms and conditions.”.

Whilst we understand the nature of the appeal, however, signage is displayed near to the vehicle, which explains the terms and conditions for parking on private land. It is the motorist's responsibility to make sure that they have parked correctly. A reasonable consideration period is provided to all motorists to allow sufficient time to read and consider the contractual terms. Should a motorist choose to reject this opportunity, however, by entering or remaining on this private land without reading the Terms and Conditions and walking off-site, then they are deemed to have accepted them immediately.

The courts have interpreted parking as including stopping, so long as the vehicle is stationary and in a fixed position for a period of time, no matter how short or whether the vehicle remains occupied or vacant.

The vehicle was observed from 13:24:01, with the Parking Charge being issued at 13:40:30. This constitutes a parking period of 16 minutes and 29 seconds; during which time the vehicle was not parked in accordance with the terms and conditions. As the vehicle remained parked on-site after ample opportunity to consider the contractual terms had been provided, the driver has fully accepted the Terms and Conditions. Should the driver have wished to reject the contractual terms, they were required to immediately remove the vehicle from the site.

As we have demonstrated that the vehicle was parked in breach of the advertised Terms and conditions, after the driver had accepted these terms; we contend that this Parking Charge has been issued correctly.

The following attachments are provided:

"Operator Documents (Uploaded)":

<blockquote class="imgur-embed-pub" lang="en" data-id="a/5QJBcVD"  ><a href="//imgur.com/a/5QJBcVD">Operator Documents (Uploaded)</a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>

https://imgur.com/a/5QJBcVD

"Operator Documents (Pre-Loaded)":

<blockquote class="imgur-embed-pub" lang="en" data-id="a/fNsgQCb"  ><a href="//imgur.com/a/fNsgQCb">Operator Documents (Pre-Loaded)</a></blockquote><script async src="//s.imgur.com/min/embed.js" charset="utf-8"></script>

https://imgur.com/a/fNsgQCb