3. PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
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PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
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Hi,

I am hoping you may be able to offer some advice regarding a private parking charge notice (PCN).

I have received two PCNs from Universal Parking Enforcement relating to the same vehicle on two separate dates. The alleged contravention is “parking outside of the markings of the bay” at Jansel House Shoppers Car Park, LU2 7XH.

For one of the PCNs, the date of the alleged event was 22/10/2025, and the Notice to Keeper was issued on 15/11/2025.

I am the registered keeper of the vehicle, but I was not the driver on either occasion.

Due to work and family commitments, the letters were only opened a few days ago, and I am concerned about whether it is now too late to take any action or submit an appeal.

The vehicle was briefly stopped in order to drop items off at a nearby charity.

I would be grateful for your advice on whether there are grounds to challenge these PCNs and what steps, if any, I should take next.

For reference, I have included the following links:

PCN letter:
https://i.postimg.cc/sXzX2Dsm/IMG-2915.jpg

Photograph showing vehicle position:
https://i.postimg.cc/90KzCPMr/car-1.jpg

Parking signage:
https://i.postimg.cc/0NPYTvhj/sign-1.jpg

Google Maps location:
https://maps.app.goo.gl/TDDECgp7zMn25c4z8

Link showing parking company website inaccessible:
https://i.postimg.cc/Z5TxW3x8/IMG-2917.jpg

Thank you for your help and Happy New Year
« Last Edit: January 06, 2026, 11:55:04 pm by Mika »
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #1 on: »
There's no need to pay this.

There's no PoFA compliance so the Keeper cannot be held liable.

Wait for a correctly worded appeal - although it's beyond the 28 days, it is worth telling them that the keeper is not identifying the driver and that you are unable to help them further.

Their NtK is also in breach of their Code of Conduct as it implies that the keeper could be held liable. As a result they have also breached their contract with the DVLA.
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
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Hi,

Thank you so much for your time in replying and for your advice, I really appreciate it.

So i'll just wait for the correctly worded appeal first?

Thank you again.
« Last Edit: January 07, 2026, 11:59:03 am by Mika »
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #3 on: »
Whilst they won't accept an appeal now, the usual wording recommended would be something along the lines of the below:

Dear Sirs,

I have received your Parking Charge Notice (Ref: ________) for vehicle registration mark ____ ___, in which you allege that the driver has incurred a parking charge. I note from your correspondence that you are not seeking to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have chosen not to issue a Notice to Keeper in accordance with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled.

Yours,


They will probably reply stating you're too late to appeal. At some point after that you'll probably start getting letters from debt collectors - these debt collectors are powerless and you should ignore them. If you receive a Letter of Claim from a law firm representing Universal, come back here for advice.
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Re: PCN - Universal parking Enforcement Not parked correctly within marking bay, Jansel House, Luton
« Reply #4 on: »
Hi,

Thank you very much for your help and for taking the time to provide such clear and detailed guidance, I really appreciate it, as well as all the work you do helping people with these matters.

I will write to them using the suggested wording, and if I hear anything further, I will let you know.

Many thanks again.
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