Morning Everyone,
I hope you are all keeping well.
Having sent my appeal email this is the response I received today. So in other words they will not allow me to appeal via email, and as we all know the online has a drop down list which frankly is worded for entrapment, so whatever option you choose, they can say well this doesn’t warrant an appeal.
Recently as well on a separate issue I was stung by my long standing Insurance company who sent an assessor out to look at our main house water leak and he spotted I have a therapy shed in the garden. One thing led to another and I got cancelled. It was quite stressful and I don’t particularly want more threats with this parking outfit, but any advice from you lovely folk is always very much appreciated, the deadline is tomorrow and I am tempted to pay the reduced rate, but they may now not accept that as I have put an appeal email, but then as you see below they aren’t accepting it via email.
Curious too at the footer it says Excel Parking Services?
Dear Sir/Madam
This is an automated acknowledgement to your CORRESPONDENCE regarding either a MyParkingCharge notification or Parking Charge Notice.
If you are contacting us relating to an appeal regarding a document titled 'MyParkingCharge' (MPC) issued to a vehicle or, a Parking Charge Notice/Charge Notice issued through the post where and the Serial No. commences with VCS or EPS, or commences CS and the date of the contravention is on or after 13-Dec-2016, it is important that you follow the appeal procedure set out on the notification you have received. Where the appeal procedure makes reference to
www.myparkingcharge.co.uk it is important that you appeal via the website and follow the instructions online. We will not accept any correspondence regarding an appeal relating to the above via this email address.
Please note, you will need the Serial No. that commences with VCS, EPS or CS, as well as the Vehicle Registration Mark (VRM) to enable you to view the recorded details. Once entered, you will be able to view the information in connection with the recorded contravention.
If you decide to exercise your right to appeal, it must be submitted online at
www.myparkingcharge.co.uk and following the instructions given.
If you are contacting us regarding a Notice where the Serial No. commences with VC or XL, or commences CS AND the date of the contravention is before 13-Dec-2016, you MUST ensure the following information is disclosed in order for your correspondence to be processsed.
1. As applicable, either the driver’s or the keeper’s name (including Title, Forename and Surname) and their full serviceable postal address.
2. If you are appealing on behalf of the driver or the keeper, you must include a written statement signed by the driver or keeper confirming that you are authorised to act on their behalf together with your name and full postal address.
3. Full details of the reason for your appeal/challenge and mitigating circumstances along with any supporting information/evidence.
If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in the timeframe specified in the Notice you received.
Important Notes:
a) We will be responding to you within the timeframe specified on the Notice you have received, subject to the points listed below.
b) If you are appealing a PCN, which was affixed to your vehicle and you have not provided the information stated above, it may be necessary for us to contact the DVLA for details of the vehicle keeper in order that we can establish the identity of the driver.
c) In order to retain the option of the discounted payment amount (should your appeal be unsuccessful), your appeal must be received by the Central Payments Office no later than 14 days from the Issue Date of this Notice.
d) If your appeal has not been received within the timescales set out on the Notice, it will be deemed out of time and as such declined UNLESS there are exceptional mitigating circumstances AND only at the company’s discretion.
e) Upon receipt of the required information we will place the NOTICE on hold while the circumstances surrounding the issue of the NOTICE are investigated.
f) Where applicable, we will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge. Should we require longer to deal with the matter than the timeframes set on the Notice you have received, we will write to inform you of this within the timescale specified on the Notice along with a date/timeframe by which we expect to confirm our decision.
g) If you have already received a response from us informing you that your appeal had been unsuccessful, we will NOT respond to any further correspondence from you. Our letter would have informed you that our decision was final. As such, please disregard the information/requests referred to in the previous paragraphs of this email.
Thank you for your co-operation.
Central Processing Office
This communication is only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you must not read, copy, distribute or disseminate this communication or any attachments to anyone other than the addressee or use the information it contains. If you receive this communication in error, please inform us by replying to this e-mail. No responsibility is accepted by Excel Parking Services Ltd. for personal e-mails, or e-mails unconnected with the firm's business.
