Happy New Year.
I'd be grateful for any advice on the following please. I have 14 days from 24/12/25 to appeal.
I am the registered keeper and I received the Parking Charge Notice on 2 Jan 2025.
On 21 Dec 2025 the driver visited the M&S store in Kingsley Village, Fraddon, TR9 6NA.
It was a busy shopping day - the last Sunday before Xmas. It was raining, and cars were backed up on the surrounding roads.
The sign on entry to the car park (image carparkentry_point, close_up_entry) states '3 Hours Maximum Stay' and is difficult to read from the position of the driver of the vehicle as the sign is on the left. From the position of the driver and at the distance on entry, whilst driving, the only legible words are '3 Hours Maximum Stay'.
The driver parked the car on the perimeter of the car park in a space between several other cars parked along the same perimeter.
There are no road markings on the road at the place where the car was parked. There are no double yellow lines to indicate 'no parking'.
There is no sign at the parking place but there is one further down which is not easily visible owing to its height (over 8ft.) and the very small print.
As it was raining at the time the driver rushed into the store for cover and was unable to notice any other signage that may have been displayed around the car park.
The images of the signs around the car park were taken some days later on 3rd Jan 2026. They seem a little confusing because there are signs that say; 'Please be advised the parking time limit is 3 hours - Kingsley Village', 'Please be advised the car park gates are locked at 10pm and re-opened at 6am - Kingsley Village - We are unable to gain access to these premises between 10pm and 6am', 'this property is managed by Savilles', 'This car park is on private land and parking control is managed by UK Parking Control Ltd.'
The keeper of the car contacted retailcustomer.services@marks-and-spencer.com saying ".... I trust you will contact UKPC to ensure they cancel the incorrect parking charge".
The reply from M&S was "Kindly contact the Euro car park: 020 7563 3000 as they deal with the packing charge".
The keeper of the car also visited the M&S store and spoke to a member of the management team who gave her name as Jasmine McMorram (although her name badge was ABBIE). She said she would contact UKPC to see what she could do but could not make any promises.
There seems to be much confusion with signs that refer to UKPC, Kingsley Village and Savilles and M&S staff referring to Euro Car Park.
Photos show; the approach to the car park, the various signs, the view from the parking spot, one showing no road markings at the parking spot, cars parked around the perimeter, road markings at other parts of the car park.
There are also photos of the Parking Charge and the photos (UKPC_Photo01 - UKPC_Photo04) taken by someone that, I assume, works for UKPC. There is also a photo showing the height of the notice that is included in the photos of the Parking Charge.
Album:
https://photos.app.goo.gl/Kxrd5pukUzjix9UK6photosAny assistance would be greatly appreciated.
Thanks
