Hi, I had recieved a Notice to Keeper letter from EuroCarPark stating I have overstayed in the car park.
Key DetailsDate I parked in the car park: 15/09/2025
Date of Notice to Keeper letter: 20/09/2025
Location: Crown Street - Bolton
Time in Car Park: 6hrs 16 minutes
Contravention: The P&D/permit purchased did not cover the date and time of parking
Appeal to Notice to Keeper Date: 18/10/2025
Rejection Response to appeal: 12/11/2025
I purchased a 6 hour stay via the RingGo app. I was over by 16 minutes. The thing is, the app had glitched when I tried to extend my parking, it was allowing me to add more time but not taking me to the payment screen (i have a screen recording for the glitched app).
I made an appeal to EuroCarParks, unfortunetly I only found this forum afterwards and believe that when I made the appeal I referred to myself a lot for purchasing the parking and not being able to extend the parking because of the app glitch before I had to return to the my car and move it.
The appeal was rejected because while they accept I did purchase a 6hr parking ticket through the app I was only entitled to 6hrs. They also attatched a partial screenshot of others purchasing valid tickets via RingGo after I encountered an issue. They have now given me a unique popla code for further appeal.
Can someone please advise me on my next steps given I have not kept to the correct procedure of never admitting to being the driver?
Notice to keeper letterThe appeal rejection letter can be found here
