Free Traffic Legal Advice

Hi all i need some help.

I received a PCN from MET Parking at Stansted Southgate Starbucks.
I drove in to the carpark, parked at the back as i was going to get a coffee from Starbucks, it was a warm day and saw someone walk out of McDonald's with an ice cream and that then changed my mind so i walked to McDonald's to get an ice cream instead. I saw a sign on entering saying McDonald's customer's have 1 hour free parking and only stayed 25 minutes.
So when i received the PCN i was surprised, so i called MET and said there must be a mistake as you get 1 hour free and was only there 25 minutes?, The MET CS person told me put it in an email which she gave me the email address, which i did saying i was there within the time limits.

THEN i googled Southgate Park Met and came across the many people having the same issue with this scam site.
I recalled the email sent and sent another one saying "the driver".

I received an response from MET:

I have removed all personal information.


Thank you for your correspondence in respect of the above charge. The free parking period is available to Starbucks
customers who have registered their vehicle via the kiosk in Starbucks. Having checked our records, we confirm that
your vehicle was not registered.
In order for us to consider your appeal fully please can you send us a copy of your receipt or other evidence to show
that you were a Starbucks customer on /04/2025. This can be uploaded at www.appealmetparking.com. We have
placed your charge on hold for a further 14 days to allow you time to send us this information. If we do not receive the
information by the end of the 14 days we will have to reach a decision on your appeal based on the information we hold
at that time.


I changed my mind and went into McDonald's so i have no Starbucks receipt.
So not sure what to do next??

I am the registered keeper.

Please Advise.

Thanks.

Hi, didnt think it was an appeal i was just asking why they issued a PCN when i was there for 25 minutes out of the permitted 1 hour.

This is the actual email:
I realised my mistake after Googling the car park and recalled the email and resent as "The Driver"


Hi i have received Notice to Keeper "removed PCN Number & Car Reg"

For Southgate park Stansted which gives you 1 hour free car parking, I bought a coffee there and was there for only 25 minutes?

Can you advise please.

Thanks,

I only got a reply attached to the second email sent "The Driver" one.
The appeal is on hold to provide proof of purchase from Starbucks, which i don't have.
What would the next step be?

The naïveté in the belief that an email can be “recalled” is your downfall. There is no such thing. Once an email has been sent, it has been delivered and the evidence is there.

Whilst Gmail and some other email agents may provide an “unsend” option, that only works if you select it, usually within about 5-10 seconds after hitting “send”, as the actual sending is on a delay. However, after this very short delay period, there is nothing you can do about it.

So, you need to hope that whatever you wrote is ambiguous enough to not dump you in the mire as the driver. Lesson learnt, hopefully.

If you cannot provide proof of purchase and your email blabs that you, the Keeper, were also the driver, then you’ve proverbially blow both feet off with a single shot and wasted your “golden ticket” defence for when this reaches litigation, which it will.

So, unless you show is a copy of what you have emailed to MET in BOTH emails, then it is difficult to advise you on how to deal with this going forward.

The naïveté in the belief that an email can be “recalled” is your downfall. There is no such thing. Once an email has been sent, it has been delivered and the evidence is there.

Whilst Gmail and some other email agents may provide an “unsend” option, that only works if you select it, usually within about 5-10 seconds after hitting “send”, as the actual sending is on a delay. However, after this very short delay period, there is nothing you can do about it.

So, you need to hope that whatever you wrote is ambiguous enough to not dump you in the mire as the driver. Lesson learnt, hopefully.

If you cannot provide proof of purchase and your email blabs that you, the Keeper, were also the driver, then you’ve proverbially blow both feet off with a single shot and wasted your “golden ticket” defence for when this reaches litigation, which it will.

So, unless you show is a copy of what you have emailed to MET in BOTH emails, then it is difficult to advise you on how to deal with this going forward.

Hi i have received Notice to Keeper "removed PCN Number & Car Reg"

For Southgate park Stansted which gives you 1 hour free car parking, I bought a coffee there and was there for only 25 minutes?

Can you advise please.

Thanks.

SECOND EMAIL WAS:

Hi i have received Notice to Keeper "removed PCN Number & Car Reg"

For Southgate park Stansted which gives you 1 hour free car parking, The driver bought a coffee there and was there for only 25 minutes?

Can you advise please.

Thanks,

OP, I'm assuming English is not your first language. SO, I'll try and make this as clear as possible...

Please show us EXACTLY what you put in both emails you sent to MET.

I have, above this post.

So, MET have two emails from the Keeper. One says:


and the other says:


Do you see how they may now infer that the Keeper was the driver?

Whilst it is entirely possible that the Keeper was a passenger and no evidence shows that the Keeper was in fact the driver, as they are now considering your email as an appeal, there is nothing more you can do for now except to wait for their rejection and you can then try and appeal at POPLA.

When you receive the appeal rejection, you will have 33 days from the rejection date to submit a POPLA appeal.

What was the email address they told you to send your appeal to?

All you can do now is wait for the Appeal rejection ten appeal to POPLA, ONLY as the Keeper because as long as they don't know the identity of the driver, they cannot hold the Keeper liable.

Come back when the appeal is rejected.