Author Topic: PCN Premier Park - Purley Cross Retail Park_(Another PCN)  (Read 717 times)

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PCN Premier Park - Purley Cross Retail Park_(Another PCN)
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On the 1st of August 2025 the driver went to Purley Cross Retail Park to do some shopping entering the Retail Park at 17:52 and leaving by 18:17 at the latest.  The driver has a number of journeys recorded on Waze starting 18:17 that evening to different destinations. The last journey recorded that evening on Waze was at 20:42. 
On the 2nd August 2025 the driver’s first journey recorded on Waze is 06:38 to a different destination.  After this first journey the driver went to Purley Cross Retail Park to do some shopping leaving the Retail Park by 09:08AM.

I, the registered keeper received a PCN from Premier Park through the post on 6th August 2025. The reason for issuing the parking charge has been stated as Exceeded the Maximum Stay Period (ANPR) – overstay Duration:  12 hrs 15mins. The 2 photographs included on the PCN has the driver entering Purley Cross Retail Park at on 1st August at 17:52 and exiting on the 2nd of August at 09:08AM.  Please find attached a copy of the PCN.

I, the resisted keeper am rather furious, as I had recently appealed and resolved another PCN from Premier Park issued on 24th June 2025 with the help of your website and response from b789. I attach what I posted on 29th June on this website

Please can I have some help on how to appeal this! It appears it is a similar mistake they’ve made as last time.

Thank you very much!

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Re: PCN Premier Park - Purley Cross Retail Park_(Another PCN)
« Reply #1 on: »
So did the advice you were given last time work (https://www.ftla.uk/private-parking-tickets/pcn-premier-park-purley-cross-retail/msg78777/#msg78777) ? You never came back to the thread. If so, the same advice still stands doesn’t it?

You either give them chapter and verse again, or you simply tell them to stop being silly, cancel the PCN, and you won’t pay them a penny. The former approach is probably more likely to achieve the desired outcome more quickly.
« Last Edit: August 10, 2025, 08:52:59 am by jfollows »

Re: PCN Premier Park - Purley Cross Retail Park_(Another PCN)
« Reply #2 on: »
You did not update us after your previous thread and the advice you received. Did you make the DVLA complaint as advised?

Please don't leech on our resource without at least having the courtesy to provide some feedback.

This case is identical to your previous one. Use the exact same advice and make another complaint to the DVLA.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Re: PCN Premier Park - Purley Cross Retail Park_(Another PCN)
« Reply #3 on: »
To amplify @b789 post, we need feedback to ensure that we’re not talking out of our bottoms, we have a lot of ideas but ultimately we only know if they’re the right ones if we get feedback telling us so. It’s not so much about being thanked, although that’s nice of course.

Re: PCN Premier Park - Purley Cross Retail Park_(Another PCN)
« Reply #4 on: »
Huge apologies for not coming back to the forum to update with the last PCN (lots happening in my life at the moment, with lots of personal/family life challenges). 

I followed exactly as you advised last time (i.e. I made the appeal first then the complaint to DVLA maybe a week or so later).  Two days after submitting the complaint to DVLA the PCN appeal was successful. The only thing I didn’t do was to submit a complaint to the ICO. ( I think this time I probably will if I do have the time).

It is very similar situation this time, you are right so I will do the same and use the help you provided previously. Thank you.

I also want to say that this forum is truly incredible and the help you provide is really outstanding. It’s not just about the the money you helped me save but really, I appreciated your knowledge and support you provided when I didn’t know how to go about appealing such an unfair and incorrect PCN. So, I do really want to say a huge thank you for the help you provided to me and the help you provide to so many others every day  :)

Re: PCN Premier Park - Purley Cross Retail Park_(Another PCN)
« Reply #5 on: »
Just wanted to update everyone - my appeal to Premier Parking has been successful (2nd PCN).  I followed your advice exactly as suggested and once again when complaint was made to DVLA, Premier Park withdrew the PCN.

A huge thank you for your help and advice. You are providing an excellent service for so many people, please keep doing what you are doing.

 
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